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Designing Learning Portals for Consumption & Value Add
- 1. Thurs, 31st August 2017, 12-1 PM, Sydney Ways to participate: • Q&A Box - comment, whinge & opinions • Twitter Backchannel - @lrncafe #learningportals Learning Portals Part 2 Designing Learning Portals for Consumption & Value Add Knowledge Sharing Better Practices Experienced Panel
- 2. Introductions AnglicareSA ANZ APA Group Australian government Baxter Healthcare Bayer Bendigo and Adelaide Bank Blackboard Blackmores Institute CBA Cbus Super Fund Coco Cola Amatil Cotton On CSIRO D2L Australia Pty Ltd DEDJTR Degreed Department of Education and Training Dimension Data Diplomatic Academy FCO Domain Group e3Learning Eastern Health FlexiGroup Limited GPC Asia Pacific Registrations 86+ 55+ Organisations 2 Jeevan Joshi LearningCafe & CapabilityCafé & Principal Consultant Robin Petterd Sprout Labs & Principal Consultant Gram Consulting Group AG IECL IMC IP Australia Ira Felinski Consulting King & Wood Mallesons LearnFLIX Lion m3 Collective Nous Group NSW Department of Education Pernod Ricard Winemakers QUT sanofi consumer healthcare Skillsoft soft system sciences St John Ambulance Suncorp Swinburne Tasmanian Health Service Telstra Transport Accident Commission UTS Ventia
- 3. Thought Leadership Webinar Discussions UnConference Blog Magazine Coffee Catch Ups Capability Building Workshops Community of Professionals with a focus on implementing ideas Building Capability 4
- 4. Impact of Artificial Intelligence/Machine Learning on Organisational Capability Register-http://bit.ly/ccafesept17 Webinar 21st September 12pm Sydney Time
- 6. Success = course completions + passing assessment 6 Compliance CPD Technica l Mandatory is an easier world. • Funding is easier • Need is beyond dispute • Employees don’t have a choice • Success is clearly understood.
- 7. Organisational Learning is shifting away from mandatory Learning http://www.simplypsychology.org/maslow.html Innovation Culture Behaviour Productivity Compliance Technical Training etc.
- 8. Gap is between what we do and what is expected Competitive Advantage Mandatory Easy to Measure Difficult to Measure Compliance Technical Training etc. Innovation Culture Behaviour Productivity Current L&D world What business needs What business gets
- 9. Success of L&D will depend if they can enable the consumption of discretionary learning 9 Learning Portal is critical in the world of discretionary learning Search Personalised Consume Review Relevant
- 10. 10 ● Most content is about available courses ie training brochureware. ● Where is the value add ?
- 11. Budget $ L&D Capability Technology Audience User Experience Design Solutions, Skills Knowledge Capability Performance Strategy Business Outcomes $ + Learning & Performance EcosystemEnablers Solution Business A L I G N M E N T learnd.com.au Visualising the Learning Ecosystem Stack 11
- 12. Portal - Business Outcomes & Strategy 12 Should be ready to respond to business needs every six months Should be the point of access for employees Should be accessible to business stakeholders to make changes Should be an enabler of business change
- 13. ? !!
- 14. !!
- 15. Different Approaches – Choose the one that works for you 15 Sometimes the easiest to implement LMS Platforms moving to provide more flexibility. Current and new LMS & Portal products are moving here.
- 17. 17
- 19. 19 ● Visits to Learning Portals is low. Public web sites would close down. ● Learners don’t see value in using the Learning Portal
- 20. Performance & Capability 20 Use Capability Frameworks to tag and structure content Create sub sites even even if they are temporary Use a Knowledge Management approach and incorporate other sources. Link Portal content to Performance Objectives
- 21. Performance & Capability 21 Cybersecu rity Capability Current in 12 months Plugging Gap (12 months) Implication for Portal Project Managers (PM) 2 4 • Retrain Construction PM (40%) • Hire Experienced PM (60%) • Set up subsite for Project Management • Onboarding Architects 1 5 • Hire experienced Architects only. • Use contractors for specific skills • No need to train • Use as mentors • - • Contractor induction/ learning • - • Support mentoring program Analysts 1 4 • Retrain Construction Anlyst (40%) • Hire Experienced Anlyst (50%) • Transfer from internal IT (10%) • Reskilling resources • Onboarding • Onboarding Sales 1 5 • Hire experienced Sales Team (80%) • Retrain from current sales (20%) • Onboarding • Reskilling resources Speed to capability Quick access to resources New and curated content for Cybersecurity Keep pace with developments in cybersecurity
- 22. ROBIN PETTERD 22
- 23. Design, solution and experience 23 Who are the employees? Segmenting beyond roles ● Who are they? ● What problems are they experiencing? ● Where are they experiencing their problems? ● When are they experiencing them? ● Why are they experiencing them? Different viewpoint to the business
- 24. 24 ● Gap between desire and real life.
- 25. Design, solution and experience 25 Design is a process Designing a portal is more like web design than learning design. Co-design workshop Start with card sorting all topics they want to see on a portal Collaborative development of a site map Paper sketching of the interface Building the journey maps Prototyping Done by visual designers
- 26. Solution - content approaches 26 Custom Curate Employee generation LMS Maintain/update compliance/CPD courses Assessments for new skills (these are licensed not custom developed) Learning portal Based on business needs and personas a calendar of content is developed and released over time, includes blogs, and video. Usage of learning portal is driven by email. Links to MOOCs for retraining Employee written blog posts about coaching Commenting
- 27. Solution - personalisation approaches 27 Role based Behaviour based LMS Content management system Marketing automation and adaptive learning systems This is a common approach in LMSs. e.g. course categories and pathways that are linked to job roles Navigation is designed based on roles In marketing automation systems personalisation works off: ● page views, clicks ● form fields In adaptive learning systems what elements are shown or highlighted depends an employee’s past actions e.g. answer to quizzes or self assessments
- 28. Technology - 4 approaches 28 Use your existing LMS Add a new content management system Use your existing content management systems Replace your LMS and add a new content management system
- 30. Technology - analytics 30 Learning approaches xAPI enabling the learning portal Marketing approaches Using ‘cookie’ based tracking and marketing automation systems Google analytics - but this doesn’t track individuals Collecting data beyond activity data Employee’s self assessment of the impact of resources NPS style surveys of impact Correlations between learning activity and business results are hard but not impossible
- 31. L&D Skills matrix 31 Planning Design and Build Expansion Skills Design thinking and human centred design Information design Web design/User interface design Web development Development - integrations Content curation and generation Content curation - selection, tagging, promoting Content generation - storytelling, copywriting Marketing Platform awareness e.g. what exists beyond an LMS for building a portal Most these are only needed at start-up and is the best option to bring in external assistance? This needs to be systemised into a workflow
- 33. www.learningcafe.com.au lrncafe http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 33 Ideas@work Collaborations
- 34. Next Steps Join Special Interest Community Attend Workshops Attend UnConference Melbourne Brisbane LearningCafe LinkedIn Subgroup Register interest www.learningcafe.com.au Register interest www.learningcafe.com.au Or send us an email - enquiry@learningcafe.com.au 34