The document discusses establishing and enforcing standards in a salon. It recommends defining standards in writing, sharing them with employees, explaining the rationale and benefits, getting agreement on compliance, and documenting standards in job descriptions. Standards should be consistently enforced through evaluations, with coaching for those not meeting standards and consequences like warnings or termination for continued non-compliance. Leaders must demonstrate the standards themselves to effectively set expectations for staff. Overall, standards aim to achieve consistency that benefits both the salon business and its employees.
2. What are appropriate standards?
Why are standards important?
How do standards help you and your staff?
How do you establish standards for your salon?
How do you enforce standards in your salon?
How do you get employees on board with the standards
program?
How can you use the Position Agreement?
3. Your goal with a salon standards program
is to achieve salon CONSISTENCY with your
entire staff.
It ensures and certifies that salons and
personnel are following proper processes
and procedures.
Standards keep everyone on the same page
Standards measure progress and growth
4. Salon Operations Standards
Staff Training Standards
Guest Service Standards
Salon Décor Standards
Stylist Image Standards
Stylist Business Etiquette and Performance Standards
Manager Business Etiquette and Performance Standards
5. Define the standards in writing (employee manual)
Share the standards with the employees
Explain the Rationale for standards
Explain the benefits
Explain compliance
Set the expectations for compliance
Get agreement on the standards and compliance
Explain and outline consequences
6. Standards should be consistent across all
employees
Document them in your Salon Manual or
Handbook
Document standards in your position
agreements/job description
Ensure new employees are given standards as
soon
as they start (if not before)
Standards are dynamic and should be used in
7. Benefits to the salon
More professional place to work
Better reputation
Consistent guest experience
Consistent staff relations
Increased sales
Profitability
Benefits to each employee
Better relations with colleagues
Better relations with management
Better service mean better tips
Improved career skills
Training (technical, retails sales, and guest service)
Profitable salon means continued employment
8. Publish your standards
Have a group meeting with all staff
Post Them
Solicit questions (privately)
Distribute job descriptions
“One-on-Ones”
Get signed copies of job descriptions
and employee manual
acknowledgements on file
9. All employees must meet minimum standards
Set time frame for implementation
Establish Goals around compliance, I.E.
Month 1- Each stylist must meet 50% of salon standards
Month 2- Each stylist must meet 75% of salon standards
Month 3- Each stylist must meet 90% of salon standards
Employees failing to meet the standards will receive coaching /
counseling
Employees who fail to meet minimum standards within four months
should expect consequences
10. How will the standards be
enforced?
Secret Shopper
POS Reports
Training
Performance reviews
Make it clear that the standards are
NOT just words on paper but
required behavior that will be
11. Guest Service Performance Evaluation
Guest Feedback Form
Salon Operations Evaluation Form
Manager Evaluation
Stylist Evaluation
Owner Evaluation
Salon Décor Evaluation
Interior
Exterior
12. You have the option to selectively change standards
What happens when you change standards to often:
Lose credibility with employees – opens the door for
negotiating on any / all standards.
Reduces your salon’s performance
Provide reduced guest service.
13. Standards should be enforced like any
other salon discipline situation
Apply all standards fairly
With an escalating penalty
Reward for early adoption
Coaching to get to the standards
Counseling for non-compliance
Verbal Warning for non-compliance
Written warning for non-compliance
Termination for non-compliance
14. It takes time for change to occur
Do not expect compliance overnight
Recognize employees embracing
the standards early
Reward them
Use training where appropriate
Have a “Salon Makeover Party” with before and after
pictures to make dress code standards more fun
16. As an owner or manager, you must lead by
example
Be in compliance with your own dress code
every time you are in a salon
Demonstrate excellent guest service
Pitch in and help clean the salon
Walk the Walk
17. Standards can help your salons become better
places:
For your guests to get services
For your employees to work
To own
Standards can help:
Your employees achieve their goals
Your managers have a positive
relationship with the employees
You to have a positive relationship
with all employees
Standards are:
Important
Non-Negotiable
Fairly defined and
18. What are appropriate standards?
Why are standards important?
How do standards help you and your staff?
How do you establish standards for your salon?
How do you enforce standards in your salon?
How do you get employees on board with the standards
program?
How can you use the Position Agreement?
