SlideShare ist ein Scribd-Unternehmen logo
1 von 26
Downloaden Sie, um offline zu lesen
CROSSING BORDERS __________________________________




               The changing state of retail in Eastern
                       European countries

    Levente Laszlo, Magyar Posta
    Vienna, 25 January, 2012



1
Briefly about Magyar Posta and International
    Division

    Briefly about our business models

    Proposals for cooperation

    Next steps …. ?




2
Hungary and CEE market size

                                       COUNTRY       POPULATION
    An average of 60-75% of the
    population is living in urban   Bulgaria             7’700’000
    areas.                          Czech Republic      10’200’000
                                    Hungary             10’000’000

                                    Poland              38’200’000
                                    Romania             23’700’000
                                    Slovakia             5’400’000
                                    Slovenia             1’990’000
                                    TOTAL               95’190’000




3
Strategic location of Hungary on the EU Corridor-Net



          Corridor 4                                      Corridor 5
    To Germany:                                           To Ukraine
    • Dresden                                             • Lviv
    • Nuremberg                                           • Kiev
    To Northern Sea ports                                 Towards Russia and Asia
          Corridor 7
      River Danube:
                                                          Corridor 7
      From Southern
      Germany...
                                                          ... to the Black Sea
          Corridor 5
      To Adrian ports
      • Koper                                             Corridor 4
      • Rijeka
      • Ploce                                             To Black Sea ports
                                                          • Istanbul
                                                          • Constanta
                                    Corridor 10
                                    To Aegean Sea Ports


4
Strength of Magyar Posta

                               Nationwide access : every door,
                               every day

                               Reliable logistic network in letter
                               mail and parcel business

                               Country-wide branch network for
                               retail customers

                               Good value for money: high quality
                               at acceptable price level

                               Customer knowledge and customer
                               loyalty

                               Recognized international presence
                               and activity

                               Clear strategy


5
International strategy - milestones 2005 - 2015

                                                              Regional postal operator
                               „Earning the right to play        „CROSSING BORDERS”
     Traditional
                               on international market”
     international
     service                                                          2010 - 2015
                                        2005 - 2009
                 - 2004                                         • Multilevel strategic
                                                                partnerships
                                   • improving distribution
                                   quality                      • new sales & distribution
                                                                channels in CEE-region
      • outbound and inbound       • joining REIMS-East
      standard postal products                                  • tailor-made „commercial”
                                   • joining IPC-IDM            product portfolio
      • UPU-conform product-
      portfolio                    • joining IPC-EPG            • low cost CEE logistic
                                   • improvement of the         network
                                   product portfolio            • focusing extensively on the
                                   • joining Pay-for-           customers’ needs (IT-
                                   Performance EMS              support, GIS, web 2.0
                                                                support)
                                   • bilateral agreements &
                                   partnerships
6
There are aprox. 1,4 billion people online daily




7
World is changing … very fast … too fast …




    ARE WE
    FOLLOWING THE
    CHANGING
    COMMUNICATION
    AND SHOPPING
    HABBITS OF OUR
    CUSTOMERS ?




8
Top 10 goods for physical delivery




9
Return services – methods for returned goods




10
Drivers and barriers of cross-border e-shopping




11
Magyar Posta „all inclusive e-commerce” business model



            Distribution of unaddressed
       1    items
                                                 4       COD




      2    Distribution of addressed items
                                                         Reverse Logistics
                                                 5       Management




      3    Distribution of parcel items

                                                     6   Reports



                                             .

12
Briefly about the complex business model
     Case Study
       Distant Seller (DS) located in ex. Germany is selling via
       catalogues and internet goods on the ex. Romanian market
       Magyar Posta offers all inclusive e-commerce service
       (operations and liability)

     The business model = full control on the processes
       Local distribution of unaddressed items (flyers)
       Local distribution of addressed items (catalogues and DM)
       Local distribution of parcels with / without COD
       Cash collection and transfer
       Return of undelivered items
       Return logistics management (RLM)
       Other linked services (GIS, reports, etc.)


13
New business model: geomarketing

                                                                                Egy
                                                                             háztartá
                                          Háztartások        Összes
        Kerület           Népesség                                            sra jutó
                                            száma           vásárlóerı

                                                           index / Családi
                                                                             vásárlóe
                                                                                 rı      New ways for building customers /
                                                    € / háztartá házas
                          fı     db      millió € háztartá    s    címhely               buyers databases:
                                                     s     Mo.=10    ek
                                                              0    száma

 Budapest I. kerület     24 665 13 770    184,8 13 421      113,7        6
                                                                                         Offering GIS modells
 Budapest II. kerület    88 187 42 114    668,6 15 875      134,5   8 327
                           123
 Budapest III. kerület     737 54 464     842,8 15 474      131,1 11 751

 Budapest IV. kerület 98 381 42 328       648,8 15 329      129,9   5 086

 Budapest V. kerület     27 023 14 309    194,1 13 568      115,0        0

 Budapest VI. kerület 41 784 22 534       250,7 11 127       94,3        0
 Budapest VII.
 kerület                 62 034 34 263    350,1 10 218       86,6        0
 Budapest VIII.
 kerület                 81 447 40 351    415,5 10 297       87,2     263

 Budapest IX. kerület 60 892 31 671       350,3 11 060       93,7     490

 Budapest X. kerület     78 484 34 961    446,3 12 765      108,2   3 670
                           137
 Budapest XI. kerület      426 65 691     921,5 14 028      118,9   7 198




14
Value-added solution : InsertPack

       Wrapping publications into
       plastic or paper

       Enclosing inserts or product
       samples

       Addressing of the items (by
       using leporello address or ink-
       jet printing)

       Sorting of mail (based on the
       addresses)

       Dimensions
          Max. 400x300x70
          Min. 110x105x8



15
Outsourced solutions (labeling at customer’s warehouse)

     New (outsourced)                    Next step – building
                             Customer
     solution for offering               platform using the
     direct labeling +                   existing digital
     shipment, but keeping               technology
     the full control



        Receiver

                                           Home delivery
                              Magyar
                             Posta FTP




16
Delivery from Budapest to Romania

     Budapest to Sibiu-
            HUB
     daily 17:00 – 7:00
                                                   Delivery in Iasi
                                                   next day 11:00




Delivery in Timisoara
   next day 11:00
                           Delivery to Constanta
                              next day 13:00

17
                                                    Page: 17
Reverse Logistics Solution - Romania


                                            Posta Romana >
                                            7,000 outlets

                                            Pick up and
                                            delivery to Magyar
                                            Posta HUB in Cluj

                                            Collection and
                                            transport to
                                            Budapest -HUB




18
Hungary – expectation for 2012 on-line spend
         On-line spend has reached by the end of 2011, EUR 550 million
                       Aprox.1,5 million transactions in 2011
                                           Forecast is 160-
                                           165 mrd HUF for
                                           2011




                                                              Increase of
                                                              25% despite
                                                              the downturn




     Source: GKIeNET




19
Romania – expectation for 2012




       6% from the Romanian
     population is expected to buy
     online in 2012

       1,2 million transactions

        1,2 million parcels (incl.
     International as well)




20
Trend of B2C e-commerce originated from Asia




21
Budapest HUB – the regional access point

 The regional HUB offers:

     „point of entry” for all the
     customers outside of EU and
     from oversea (CN, US, etc.)
     Regional distribution service
     Customs clearance




22
The International HUB located on Budapest airport




23
Areas of cooperation


      Comprehensive distribution B2C parcel :

          Single operator – common operations for cross-border
          delivery into Hungary, Romania and other CEE countries
          Attractive delivery times
          COD possibilities
          Track and Trace
          Insurance up to EUR 400 / parcel or value of COD
          Returns management
          Personal service from competent sales personal




24
What is e-commerce about ?




25
Thank you for your attention !




                              email: sales.international@posta.hu



26

Weitere ähnliche Inhalte

Andere mochten auch

Levente Laszlo CV Timeline
Levente Laszlo  CV TimelineLevente Laszlo  CV Timeline
Levente Laszlo CV Timeline
Levente Laszlo
 
Magyar Posta focusing on Regional B2C Parcel distribution, Prague, Czech Rep....
Magyar Posta focusing on Regional B2C Parcel distribution, Prague, Czech Rep....Magyar Posta focusing on Regional B2C Parcel distribution, Prague, Czech Rep....
Magyar Posta focusing on Regional B2C Parcel distribution, Prague, Czech Rep....
Levente Laszlo
 
What can we do in a changing World? Brussels, 2011 (IPC SEF on Parcel)
What can we do in a changing World? Brussels, 2011 (IPC SEF on Parcel)What can we do in a changing World? Brussels, 2011 (IPC SEF on Parcel)
What can we do in a changing World? Brussels, 2011 (IPC SEF on Parcel)
Levente Laszlo
 
Changing Customers' Habits ... Dubrovnik, 2011
Changing Customers' Habits ... Dubrovnik, 2011Changing Customers' Habits ... Dubrovnik, 2011
Changing Customers' Habits ... Dubrovnik, 2011
Levente Laszlo
 
Bordeless e-commerce = bordeless possibilities, Magyar Posta, Visegrad, 2012
Bordeless e-commerce = bordeless possibilities, Magyar Posta, Visegrad, 2012Bordeless e-commerce = bordeless possibilities, Magyar Posta, Visegrad, 2012
Bordeless e-commerce = bordeless possibilities, Magyar Posta, Visegrad, 2012
Levente Laszlo
 
Magyar posta kapu a világra c. projekt - budapest 2012
Magyar posta   kapu a világra c. projekt - budapest 2012Magyar posta   kapu a világra c. projekt - budapest 2012
Magyar posta kapu a világra c. projekt - budapest 2012
Levente Laszlo
 

Andere mochten auch (7)

Minors Draft Order 2009
Minors Draft Order 2009Minors Draft Order 2009
Minors Draft Order 2009
 
Levente Laszlo CV Timeline
Levente Laszlo  CV TimelineLevente Laszlo  CV Timeline
Levente Laszlo CV Timeline
 
Magyar Posta focusing on Regional B2C Parcel distribution, Prague, Czech Rep....
Magyar Posta focusing on Regional B2C Parcel distribution, Prague, Czech Rep....Magyar Posta focusing on Regional B2C Parcel distribution, Prague, Czech Rep....
Magyar Posta focusing on Regional B2C Parcel distribution, Prague, Czech Rep....
 
What can we do in a changing World? Brussels, 2011 (IPC SEF on Parcel)
What can we do in a changing World? Brussels, 2011 (IPC SEF on Parcel)What can we do in a changing World? Brussels, 2011 (IPC SEF on Parcel)
What can we do in a changing World? Brussels, 2011 (IPC SEF on Parcel)
 
Changing Customers' Habits ... Dubrovnik, 2011
Changing Customers' Habits ... Dubrovnik, 2011Changing Customers' Habits ... Dubrovnik, 2011
Changing Customers' Habits ... Dubrovnik, 2011
 
Bordeless e-commerce = bordeless possibilities, Magyar Posta, Visegrad, 2012
Bordeless e-commerce = bordeless possibilities, Magyar Posta, Visegrad, 2012Bordeless e-commerce = bordeless possibilities, Magyar Posta, Visegrad, 2012
Bordeless e-commerce = bordeless possibilities, Magyar Posta, Visegrad, 2012
 
Magyar posta kapu a világra c. projekt - budapest 2012
Magyar posta   kapu a világra c. projekt - budapest 2012Magyar posta   kapu a világra c. projekt - budapest 2012
Magyar posta kapu a világra c. projekt - budapest 2012
 

Ähnlich wie The Changing State of Retail in Eastern Europe, 2012

Katoen Natie - Dries De Love
Katoen Natie - Dries De LoveKatoen Natie - Dries De Love
Katoen Natie - Dries De Love
researchvlerick
 
Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales
eshopexpo
 
Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce salesHelping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales
webwinkelvakdag
 
Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales
eshopexpo
 
Hong kong easypack24
  Hong kong easypack24  Hong kong easypack24
Hong kong easypack24
AP DealFlow
 
Convenience Store Trends & Benchmarking
Convenience Store Trends & Benchmarking Convenience Store Trends & Benchmarking
Convenience Store Trends & Benchmarking
SCG International
 

Ähnlich wie The Changing State of Retail in Eastern Europe, 2012 (20)

Katoen Natie - Dries De Love
Katoen Natie - Dries De LoveKatoen Natie - Dries De Love
Katoen Natie - Dries De Love
 
Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales
 
Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce salesHelping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales
 
Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales Helping merchants boost cross-border e-commerce sales
Helping merchants boost cross-border e-commerce sales
 
Keydev adrian sarosi
Keydev adrian sarosiKeydev adrian sarosi
Keydev adrian sarosi
 
Clm case crackers-dina
Clm case crackers-dinaClm case crackers-dina
Clm case crackers-dina
 
Hong kong easypack24
  Hong kong easypack24  Hong kong easypack24
Hong kong easypack24
 
UTi Worldwide
UTi WorldwideUTi Worldwide
UTi Worldwide
 
U Ti Transport Logistics Servicespdf
U Ti Transport Logistics ServicespdfU Ti Transport Logistics Servicespdf
U Ti Transport Logistics Servicespdf
 
The Right Collaboration, Leveraging Outsourcing Services to Focus on Core Co...
The Right Collaboration, Leveraging Outsourcing Services to Focus on Core Co...The Right Collaboration, Leveraging Outsourcing Services to Focus on Core Co...
The Right Collaboration, Leveraging Outsourcing Services to Focus on Core Co...
 
Case Study - HSBC
Case Study - HSBCCase Study - HSBC
Case Study - HSBC
 
Delivery challenges - The case for interoperability
Delivery challenges - The case for interoperabilityDelivery challenges - The case for interoperability
Delivery challenges - The case for interoperability
 
Zitius new zeeland 2012
Zitius new zeeland 2012Zitius new zeeland 2012
Zitius new zeeland 2012
 
Pacer Investor Presentation
Pacer Investor PresentationPacer Investor Presentation
Pacer Investor Presentation
 
Agenda EXPP European Summit 2009
Agenda EXPP European Summit 2009Agenda EXPP European Summit 2009
Agenda EXPP European Summit 2009
 
Profitable Three Screen Services
Profitable Three Screen ServicesProfitable Three Screen Services
Profitable Three Screen Services
 
Preso To Antwerp Real Estate Final
Preso To Antwerp Real Estate FinalPreso To Antwerp Real Estate Final
Preso To Antwerp Real Estate Final
 
SAPience.be User Day 13 - Keneos - Accelerating Complaint Management @ SNCB-NMBS
SAPience.be User Day 13 - Keneos - Accelerating Complaint Management @ SNCB-NMBSSAPience.be User Day 13 - Keneos - Accelerating Complaint Management @ SNCB-NMBS
SAPience.be User Day 13 - Keneos - Accelerating Complaint Management @ SNCB-NMBS
 
Convenience Store Trends & Benchmarking
Convenience Store Trends & Benchmarking Convenience Store Trends & Benchmarking
Convenience Store Trends & Benchmarking
 
Pacer feb13presentation
Pacer feb13presentationPacer feb13presentation
Pacer feb13presentation
 

Kürzlich hochgeladen

Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in OmanMifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
instagramfab782445
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
ZurliaSoop
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 

Kürzlich hochgeladen (20)

Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
 
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in OmanMifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
 
BeMetals Investor Presentation_May 3, 2024.pdf
BeMetals Investor Presentation_May 3, 2024.pdfBeMetals Investor Presentation_May 3, 2024.pdf
BeMetals Investor Presentation_May 3, 2024.pdf
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Power point presentation on enterprise performance management
Power point presentation on enterprise performance managementPower point presentation on enterprise performance management
Power point presentation on enterprise performance management
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck Template
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 

The Changing State of Retail in Eastern Europe, 2012

  • 1. CROSSING BORDERS __________________________________ The changing state of retail in Eastern European countries Levente Laszlo, Magyar Posta Vienna, 25 January, 2012 1
  • 2. Briefly about Magyar Posta and International Division Briefly about our business models Proposals for cooperation Next steps …. ? 2
  • 3. Hungary and CEE market size COUNTRY POPULATION An average of 60-75% of the population is living in urban Bulgaria 7’700’000 areas. Czech Republic 10’200’000 Hungary 10’000’000 Poland 38’200’000 Romania 23’700’000 Slovakia 5’400’000 Slovenia 1’990’000 TOTAL 95’190’000 3
  • 4. Strategic location of Hungary on the EU Corridor-Net Corridor 4 Corridor 5 To Germany: To Ukraine • Dresden • Lviv • Nuremberg • Kiev To Northern Sea ports Towards Russia and Asia Corridor 7 River Danube: Corridor 7 From Southern Germany... ... to the Black Sea Corridor 5 To Adrian ports • Koper Corridor 4 • Rijeka • Ploce To Black Sea ports • Istanbul • Constanta Corridor 10 To Aegean Sea Ports 4
  • 5. Strength of Magyar Posta Nationwide access : every door, every day Reliable logistic network in letter mail and parcel business Country-wide branch network for retail customers Good value for money: high quality at acceptable price level Customer knowledge and customer loyalty Recognized international presence and activity Clear strategy 5
  • 6. International strategy - milestones 2005 - 2015 Regional postal operator „Earning the right to play „CROSSING BORDERS” Traditional on international market” international service 2010 - 2015 2005 - 2009 - 2004 • Multilevel strategic partnerships • improving distribution quality • new sales & distribution channels in CEE-region • outbound and inbound • joining REIMS-East standard postal products • tailor-made „commercial” • joining IPC-IDM product portfolio • UPU-conform product- portfolio • joining IPC-EPG • low cost CEE logistic • improvement of the network product portfolio • focusing extensively on the • joining Pay-for- customers’ needs (IT- Performance EMS support, GIS, web 2.0 support) • bilateral agreements & partnerships 6
  • 7. There are aprox. 1,4 billion people online daily 7
  • 8. World is changing … very fast … too fast … ARE WE FOLLOWING THE CHANGING COMMUNICATION AND SHOPPING HABBITS OF OUR CUSTOMERS ? 8
  • 9. Top 10 goods for physical delivery 9
  • 10. Return services – methods for returned goods 10
  • 11. Drivers and barriers of cross-border e-shopping 11
  • 12. Magyar Posta „all inclusive e-commerce” business model Distribution of unaddressed 1 items 4 COD 2 Distribution of addressed items Reverse Logistics 5 Management 3 Distribution of parcel items 6 Reports . 12
  • 13. Briefly about the complex business model Case Study Distant Seller (DS) located in ex. Germany is selling via catalogues and internet goods on the ex. Romanian market Magyar Posta offers all inclusive e-commerce service (operations and liability) The business model = full control on the processes Local distribution of unaddressed items (flyers) Local distribution of addressed items (catalogues and DM) Local distribution of parcels with / without COD Cash collection and transfer Return of undelivered items Return logistics management (RLM) Other linked services (GIS, reports, etc.) 13
  • 14. New business model: geomarketing Egy háztartá Háztartások Összes Kerület Népesség sra jutó száma vásárlóerı index / Családi vásárlóe rı New ways for building customers / € / háztartá házas fı db millió € háztartá s címhely buyers databases: s Mo.=10 ek 0 száma Budapest I. kerület 24 665 13 770 184,8 13 421 113,7 6 Offering GIS modells Budapest II. kerület 88 187 42 114 668,6 15 875 134,5 8 327 123 Budapest III. kerület 737 54 464 842,8 15 474 131,1 11 751 Budapest IV. kerület 98 381 42 328 648,8 15 329 129,9 5 086 Budapest V. kerület 27 023 14 309 194,1 13 568 115,0 0 Budapest VI. kerület 41 784 22 534 250,7 11 127 94,3 0 Budapest VII. kerület 62 034 34 263 350,1 10 218 86,6 0 Budapest VIII. kerület 81 447 40 351 415,5 10 297 87,2 263 Budapest IX. kerület 60 892 31 671 350,3 11 060 93,7 490 Budapest X. kerület 78 484 34 961 446,3 12 765 108,2 3 670 137 Budapest XI. kerület 426 65 691 921,5 14 028 118,9 7 198 14
  • 15. Value-added solution : InsertPack Wrapping publications into plastic or paper Enclosing inserts or product samples Addressing of the items (by using leporello address or ink- jet printing) Sorting of mail (based on the addresses) Dimensions Max. 400x300x70 Min. 110x105x8 15
  • 16. Outsourced solutions (labeling at customer’s warehouse) New (outsourced) Next step – building Customer solution for offering platform using the direct labeling + existing digital shipment, but keeping technology the full control Receiver Home delivery Magyar Posta FTP 16
  • 17. Delivery from Budapest to Romania Budapest to Sibiu- HUB daily 17:00 – 7:00 Delivery in Iasi next day 11:00 Delivery in Timisoara next day 11:00 Delivery to Constanta next day 13:00 17 Page: 17
  • 18. Reverse Logistics Solution - Romania Posta Romana > 7,000 outlets Pick up and delivery to Magyar Posta HUB in Cluj Collection and transport to Budapest -HUB 18
  • 19. Hungary – expectation for 2012 on-line spend On-line spend has reached by the end of 2011, EUR 550 million Aprox.1,5 million transactions in 2011 Forecast is 160- 165 mrd HUF for 2011 Increase of 25% despite the downturn Source: GKIeNET 19
  • 20. Romania – expectation for 2012 6% from the Romanian population is expected to buy online in 2012 1,2 million transactions 1,2 million parcels (incl. International as well) 20
  • 21. Trend of B2C e-commerce originated from Asia 21
  • 22. Budapest HUB – the regional access point The regional HUB offers: „point of entry” for all the customers outside of EU and from oversea (CN, US, etc.) Regional distribution service Customs clearance 22
  • 23. The International HUB located on Budapest airport 23
  • 24. Areas of cooperation Comprehensive distribution B2C parcel : Single operator – common operations for cross-border delivery into Hungary, Romania and other CEE countries Attractive delivery times COD possibilities Track and Trace Insurance up to EUR 400 / parcel or value of COD Returns management Personal service from competent sales personal 24
  • 25. What is e-commerce about ? 25
  • 26. Thank you for your attention ! email: sales.international@posta.hu 26