Models for leadership uxpa 2016 6 3-16
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Lani Hathaway's User Experience Professionals Association Conference 2016 presentation on models that foster leadership. One of the more important things you can do is inspire others to achieve their best work. The talk introduces techniques to foster leadership whether you're working in a team or managing one.
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Models for leadership uxpa 2016 6 3-16
- 1. Models for leadership Inspiring others to do their best work #UXPA2016 #Lead
- 2. How do we create leaders? How can we help individuals succeed? #UXPA2016 #Lead
- 3. You, as a leader, need to empower your team to generate and execute bold ideas. Tim Brown, CEO of IDEO
- 5. What styles of leadership are effective? #UXPA2016 #Lead
- 6. Leadership styles Supportive – Participatory – Directive – Achievement-oriented
- 7. Supportive Focus on relationships Provide resources and advice Show sensitivity to team member needs Ask questions to guide others Effective when – Tasks are repetitive or stressful – Time is well-spent training and coaching – Templates and examples are readily available Negative: Can be time-consuming or ineffective if the purpose of the task isn’t clear
- 8. Participatory Tap team’s ideas, expertise Include team in making decisions Give freedom in how to perform the work Encourage creativity Effective when – Team is experienced – Task is complex and challenging – Want to collaborate to formulate the plan – People want to give input Negative: Can be ineffective when you need a quick decision
- 9. Directive Communicate goals and expectations Make decisions Assign clear tasks, delegate Command, rather than consult the team Effective when – Tasks or projects are unstructured – Team is inexperienced – Buy-in isn’t necessary for success – In crisis Negative: can be overly demanding
- 10. Achievement-oriented Set challenging goals for your team Be confident in team’s abilities Expect solid performance Provide high standards Put the right people on the team Effective when – Desire to reach collective goals – Team is trained, skilled in doing the work – Want to engage people for a long period of time – Some are unmotivated or unchallenged in their work Negative: Can be viewed as competitive or fail if team composition isn’t right.
- 11. Tip: match the style to the situation How much time is available? Are relationships based on respect and trust or are you working to earn trust? Who has the information—you, someone else, or team? How well is the team trained? Who is experienced with the task? What type of task: structured, unstructured, complicated, or simple? Are their any preferences or conflicts to consider? What’s the stress level?
- 12. How can we avoid common leadership mistakes? #UXPA2016 #Lead
- 13. Common leadership mistakes Not defining goals clearly enough Not giving enough feedback Not "being there" for your team Not anticipating far enough in advance Provide a vision and clear expectations Build in feedback loops Check in, ask how things are going, and be willing to lend a hand Plan long-term, look for triggers, warn team of potential issues Mistake Lesson
- 14. Common leadership mistakes Being too ‘hands on’ or too ‘hands off’ Tolerating poor performance, poor performer or bad behavior Making people feel bad Pitch in strategically or let go of concrete tasks Create improvement plan based on learning Maintain positive feelings in yourself Mistake Lesson “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya AngelouSource: www.nndb.com /people/265/000023196/
- 15. How can we lead productive conversations? #UXPA2016 #Lead
- 16. GROW model
- 17. G = Goal R = Reality O = Options W = Way forward G.R.O.W. Source: www.slideshare.net/mcpheats/how-to-use-the-grow-coaching-model
- 18. Use it to Structure a 1-on-1 conversation Unstick a sticky situation Focus a group Step through solving a problem
- 19. Tips for each step GOAL Write out goals you share REALITY Invite others to tell you their story OPTIONS Think creatively about practical ways the team can achieve the goals WAY FORWARD Outline steps in an action plan
- 20. ICE model
- 21. I.C.E. I = Intellectual C = Convert to E = Emotional Source: incrediblepictures.com
- 22. Ask questions, in this order: 1. Tell me more … What happened next? 2. What have you tried? What’s not working? 3. How does this impact you, on a personal level? Source: Bing online Creative Commons
- 23. Use it to Structure a 1-on-1 conversation Show you care Keep a pulse on what’s happening Get feedback Uncover the root cause
- 24. How can we better understand and work with people? #UXPA2016 #Lead
- 25. 4 Dimensions of relational work
- 26. 4 Dimensions are 1. Influence 2. Interpersonal facilitation 3. Relational creativity 4. Team leadership
- 27. Influencers Are persuasive Constantly tap into their network Love to negotiate Make strategic connections Build a team around them Source: https://twitter.com/anthrotechUX
- 28. Interpersonal facilitators “Behind the scenes” worker Sense people’s emotions and motivations Help people cope with issues and conflict Work to align team members values and get agreement Source: https://twitter.com/anthrotechUX
- 29. Relational Creativity Use pictures and words to communicate from a distance Focused on building relationships Able to motivate others to act Use ambiguity to find opportunity, create and innovate Source: https://twitter.com/anthrotechUX
- 30. Team leadership Successful through their interactions with others ‘Doers’ Thrive on working with others to accomplish goals Interested in people and processes Source: https://twitter.com/anthrotechUX
- 31. Use it to Observe what motivates people you work with Match the task to the right person Notice gaps in roles your team may have Recruit a good fit
- 32. Consider what motivates people Influencer Promote, negotiate, close Consult and discuss. Help resource teams. Share successes publically. Interpersonal facilitator Mediate and solve disagreements Ask for information, to clarify. Team up to address disputes. Relational creativity Create, share ideas, provide options Be open to other ways of achieving a task. Recognize creative accomplishments. Team leadership Devise the plan, collaborate, deliver results Ask for feedback, have them review. Suggest practical alternatives.
- 41. Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence. Sheryl Sandberg, COO of Facebook
- 42. How can we be authentic leaders? #UXPA2016 #Lead
- 43. Leaders … Set challenging goals Develop discipline Prepare, delegate and guide Show compassion and passion Challenge present circumstances Learn from failure Celebrate success
- 44. Leaders need to… Listen Cultivate the right environment Trust Make people feel connected Give permission to fail Take swift action to course correct Provide timely feedback Provide perspective & inspiration “Be the change you wish to see in the world.” – Mahatma Gandhi Source: www.biography.com
- 45. Leaders don’t create followers. They create other leaders. Tom Peters, Author and management consultant
- 46. Thank you. How do we create leaders? How can we lead productive conversations? What styles of leadership are effective? How can we avoid common leadership mistakes? How can we better understand and work with people? How can we be authentic leaders? #UXPA2016 #Lead @AnthroTechUX @lanihathaway
- 47. ANTHRO-TECH.COM | (360) 584-9151 Lani Hathaway SENIOR USER-CENTERED DESIGN CONSULTANT lanihathaway@anthro-tech.com
- 48. About Anthro-Tech We’re a user-centered design consultancy focused on government agencies, nonprofits and enterprises with a social-impact mission.