The document provides information about Vivanta by Taj Panjim hotel in Goa, India. It discusses that Vivanta by Taj Panjim is a 5-star business hotel located in the heart of Panaji, Goa, 28 km from the airport. It has 170 rooms, 6 meeting rooms, 4 food and beverage outlets, a spa, gym, pool and other facilities. The document then describes the food and beverage and front office departments at the hotel, including the hierarchies and some of the duties of staff in training programs for each department.

1. Vivanta By Taj Panjin, Goa
Done by
Lalit Solanki

2. Taj
 The Indian Hotels Company Limited (IHCL), branded as
Taj Hotels Resorts and Palaces, is an Indian chain of
hotels and resorts headquartered in the Oxford House
in Mumbai.
 Taj Hotels Resort and Palaces owns and operates 93
hotels in 55 locations across India with an additional 16
international hotels employ over 13000 people.
 Jamshetji Nusserwanji Tata, founder of the Tata Group,
opened the Taj Mahal Palace & Tower, the first Taj
property and the first Taj hotel, on 16 December 1903.

4. About Vivanta by Taj Panjim
 At the heart of Panaji, this is 5-star
business hotel overlooks the beautiful
city Panaji.
 Vivanta by Taj - Panaji, Goa, is
Located at heart of Panaji city and. 28
kms from Dabolim airport .
 Vivanta by Taj has six Meeting n
Boardrooms with four F&B outlets.
 Its has 170 beautiful attractive rooms and
outdoor pool .

5. HOTEL FACILITIES
 4 F&B Outlets
 170 Rooms
 Jiva Spa
 Gymnasium
 Shopping center
 Outdoor swimming
pool
 27x7 Restaurant
 Meeting Facilities
 Business Centre
 Poolside Bar
 24hr Room Service

7. Departments
Food and
Beverage
Front
office
Houseke
eping
Food
Production

8. Food and beverage
Training period 1st April -3rd May
 There Four outlets
1. Latitude
2. Tamari
3. Tease bar
4. Caramel

9. HIERARCHY
F&B Director
Assistant F&B Manger
Restaurant Manger
Assistant Restaurant
manger
Assocites
Trainees

10. Learning’s
 Tables set up
 Knows the napkin folds used in the
restaurant.
 Knows how to set up a table and re-set a
table after use.
 Knows how to present wine to a guest and
open.
 To Assists guest in restaurant
 Serves beverages to guests.
 Clear table accessories, to side station, as
necessary.
 Collect soiled linen and prepare to exchange
at laundry

13. FRONT OFFICE
Training period 4st May -30 May
SECTIONS OF THE FRONT OFFICE
• Reception
• Concierge
• Duty manger
• Reservations
• Guest Service (ASK)
• Travel Desk

14. HIERARCHY
Front office Director
Assistant Front office Manger
Duty Manger
Team leader
Assocites
Trainees

15. Learning’s
 Arrival and Departures of guests
 Serving welcome drinks
 Cleaning of Left Luggage Room
 Store pick up
 Physical check
 ASK requests
 Escorting guests to the hotel registration area
 Helping guests load and unload luggage from
vehicles
 Delivery amenities to guestrooms
 Issuing Room Keys and Key Cards.
 Arranging for transportation

17. Thank You  !!