SlideShare ist ein Scribd-Unternehmen logo
1 von 33
The Internal Environment:
    Resources, Capabilities, and
       Core Competencies


              Chapter Four




© 2006 by Nelson, a division of Thomson Canada
                                            4-1
Chapter 3
               External                               The Strategic              .
  Inputs     Environment             Strat. Intent
 Strategic
               Chapter 4             Strat. Mission    Management                .

               Internal
             Environment                                    Process
               Strategy Formulation                    Strategy Implementation
      Chapter 5       Chapter 6    Chapter 7           Chapter 11   Chapter 12
      Bus. - Level   Competitive Corp. - Level          Corporate    Structure
       Strategy
Strategic             Dynamics      Strategy           Governance    & Control

      Chapter 8       Chapter 9      Chapter 10        Chapter 13 Chapter 14
    Acquisitions & International    Cooperative         Strategic Entrepreneurship
    Restructuring     Strategy      Strategies         Leadership & Innovation


 Outcomes
 Strategic
               Chapter 2             Chapter 1         Feedback
             Above Average            Strategic
                Returns            Competitiveness

                 © 2006 by Nelson, a division of Thomson Canada
                                                             4-2
The Internal Environment: Resources,
   Capabilities and Core Competencies

Knowledge Objectives:
1. Explain the need for firms to study &
   understand their internal environment.
2. Define value & discuss its importance.
3. Describe the differences between tangible &
   intangible resources.
4. Define capabilities & discuss how they are
   developed.

        © 2006 by Nelson, a division of Thomson Canada
                                                    4-3
The Internal Environment: Resources,
      Capabilities and Core Competencies
Knowledge objectives – continued

5.   Describe four criteria used to determine whether
     resources & capabilities are core competencies.
6. Explain how value chain analysis is used to
   identify and evaluate resources and capabilities.
7. Define outsourcing & discuss the reasons for its
   use.
8. Discuss the importance of preventing core
   competencies from becoming core rigidities.

           © 2006 by Nelson, a division of Thomson Canada
                                                       4-4
Canada’s most admired companies




       © 2006 by Nelson, a division of Thomson Canada
                                                   4-5
The Resource-Based model of Above
           Average Returns

‱ Capabilities evolve and must be managed
  dynamically in pursuit of above-average returns.
‱ Firms acquire different resources and develop
  unique capabilities. These resources may not be
  mobile across firms and that the differences in
  resources are the basis of competitive
  advantage.




         © 2006 by Nelson, a division of Thomson Canada
                                                     4-6
The Resource-Based model of Above
           Average Returns


The resource based view suggests that a
 firm’s unique resources and capabilities
      provide the basis for a strategy.




       © 2006 by Nelson, a division of Thomson Canada
                                                   4-7
The Resource-Based Model of
Superior Returns     Action required:
                                          Identify firm resources.
                                          Study strengths &
 Resources                                weaknesses relative to
                                          rivals.
 Inputs to a firm’s
 production
 process.




           © 2006 by Nelson, a division of Thomson Canada
                                                       4-8      *
                                                                an
The Resource-Based Model of
Superior Returns     Action required:
                                             Determine what firm
                                             capabilities allow it to
 Resources                                   do better than rivals.
      Capability
 Inputs to a firm’s
 production process. integrated
         Capacity for
         set of resources to
         integratively perform
         a task or activity.




             © 2006 by Nelson, a division of Thomson Canada
                                                         4-9       *
                                                                   an
The Resource-Based Model of
Superior Returns     Action required:
                                            Determine how firm’s
                                            resources & capabilities
 Resources                                   may create
        Capability                          competitive advantage.
 Inputs to a firm’s Competitive
                    Advantage
        Capacity for an
 production process.
       integrated set of
       resources Ability of a firm to
                  to
       integratively perform its rivals
                  outperform
       a task or activity.




            © 2006 by Nelson, a division of Thomson Canada
                                                        4-10    *
                                                                an
The Resource-Based Model of
Superior Returns     Action required:
                                            Locate an attractive
                                            industry.
 Resources
        Capability
                    Competitive
 Inputs to a firm’s
 production process.Advantage Attractive
        Capacity for an        An
        integrated set of      Industry
       resources to Ability of a firm to
       integratively perform its rivals an industry
                           Location of
                  outperform
       a task or activity. with opportunities that
                           can be exploited by
                           firm’s resources &
                           capabilities




            © 2006 by Nelson, a division of Thomson Canada
                                                        4-11       *
                                                                   an
The Resource-Based Model of
Superior Returns    Action required:
                                           Select strategy that best
                                           exploits res.& capabilities
 Resources                                 relative to opportunities
        Capability                         in environments.
                    Competitive
 Inputs to a firm’s
                    Advantage Attractive
        Capacity for an
 production process.         An
        integrated set of    Industry Strategy
        resourcesAbility of a firm to Formulation and
                    to
        integratively perform a rivals an ind.
                             Location of
                    outperform its
        task or activity.             Implementation
                             with opportunities
                           that can be exploited
                           by firm’sStrategic actions taken
                                     resources
                           & capabilities above-average
                                    to earn
                                    returns



            © 2006 by Nelson, a division of Thomson Canada
                                                        4-12     *
                                                                 an
The Resource-Based Model of
Superior Returns      Action required:
                                             Maintain selected strat.
                                             in order to outperform
 Resources                                   industry rivals.
        Capability
                    Competitive
 Inputs to a firm’s
                    Advantage Attractive
        Capacity for an
 production process.         An
        integrated set of    Industry Strategy
        resourcesAbility of a firm to Formulation and
                    to
        integratively perform a rivals an ind. Superior
                             Location of
                    outperform its
                                      Implementation
                             with opportunities Returns
       task or activity.
                            that can be exploited
                                                Earning of above-
                                     Strategic actions taken
                            by firm’s resources
                                                average returns
                                     to earn above-average
                            & capabilities
                                     returns



             © 2006 by Nelson, a division of Thomson Canada
                                                         4-13       *
                                                                    an
Discovering Core                                               Competitive
                                                                    Advantage
      Competencies                                             Gained through
                                                              Core Competencies

                                                          Strategic
                  Core                                 Competitiveness
               Competencies
                                   Discovering
                                      Core               Above-Average
                Sources of                                  Returns
                Competitive       Competencies
                Advantage
                                     Criteria of          Value
    Capabilities
                                    Sustainable           Chain
      Teams of                      Advantages           Analysis
      Resources

Resources                         * Valuable    * Rare          * Outsource
                                  * Costly to Imitate
* Tangible
* Intangible                      * Organized to be exploited


                 © 2006 by Nelson, a division of Thomson Canada
                                                             4-14
The Components of Internal
       Analysis




  © 2006 by Nelson, a division of Thomson Canada
                                              4-15
Value
Value is measured by a product’s performance
  characteristics and it’s attributes for which
  clients are willing to pay.

Core competencies in combination with product-
 market positions are the firms most important
 sources of competitive advantage and should
 drive it’s selection of strategies.



         © 2006 by Nelson, a division of Thomson Canada
                                                     4-16
Resources, Capabilities & Core
       Competencies




  © 2006 by Nelson, a division of Thomson Canada
                                              4-17
Resources, Capabilities & Core
       Competencies




  © 2006 by Nelson, a division of Thomson Canada
                                              4-18
Discovering Core
     Competencies




    Capabilities
      Teams of
      Resources

Resources
* Tangible
* Intangible

               © 2006 by Nelson, a division of Thomson Canada
                                                           4-19
Discovering Core
    Competencies

                  Core
               Competencies
                                   Discovering
                Sources of            Core
                Competitive       Competencies
                Advantage

    Capabilities
      Teams of
      Resources

Resources
* Tangible
* Intangible

                © 2006 by Nelson, a division of Thomson Canada
                                                            4-20
Resources, Capabilities & Core
       Competencies




  © 2006 by Nelson, a division of Thomson Canada
                                              4-21
Resources, Capabilities & Core
       Competencies




  © 2006 by Nelson, a division of Thomson Canada
                                              4-22
Discovering Core
    Competencies

                  Core
               Competencies
                                   Discovering
                Sources of            Core
                Competitive       Competencies
                Advantage

    Capabilities                      Criteria of
                                     Sustainable
      Teams of
      Resources                      Advantages

Resources                         * Valuable    * Rare             * Outsource
* Tangible                        * Costly to Imitate
* Intangible                      * Organized to be exploited

                © 2006 by Nelson, a division of Thomson Canada
                                                            4-23
Core Competencies              For a strategic
capability to be a Core Competency, it must be:
Valuable           Allow a firm to neutralize threats or exploit
                   opportunities in its external environment.

Rare               Possessed by few, if any, current and
                   potential competitors.
Costly to          When other firms either cannot obtain
Imitate     $      them or must obtain them at a much higher
                   cost.

Organized         The firm must be organized appropriately to
  to be           obtain full benefits of the resources in order to
                  realize a competitive advantage.
Exploited
            © 2006 by Nelson, a division of Thomson Canada
                                                        4-24   *
Core Competencies
Resources                               Core Competence
‱ Inputs to a firm’s                    ‱ A strategic capability
  production process
                                         Does the capability
                                         satisfy the criteria of
                                         sustainable competitive   YES
                Capability               advantage?
The source of
                ‱ Integration of a
                  team of resources
                                                                   NO



                                         Capability
                                         ‱ A non-strategic team
                                           of resources
           © 2006 by Nelson, a division of Thomson Canada
                                                       4-25
The VRIO Framework
              Costly to Org. to be Competitive Performance
Valuable Rare
 Valuable
               Imitate Exploited Consequences Implications
                                                                 Below
                                          Competitive           Average
  NO     NO      NO           NO         Disadvantage           Returns
                                           Competitive          Average
 YES     NO      NO          YES             Parity             Returns
                                         Temporary             Avg./Above
 YES     YES     NO          YES         Competitive            Average
                                         Advantage              Returns

                                          Sustainable            Above
 YES    YES     YES          YES          Competitive           Average
                                          Advantage             Returns

            © 2006 by Nelson, a division of Thomson Canada
                                                        4-26
Discovering Core
    Competencies

                  Core
               Competencies
                                   Discovering
                Sources of            Core
                Competitive       Competencies
                Advantage

    Capabilities                      Criteria of        Value
                                     Sustainable         Chain
      Teams of
      Resources                      Advantages         Analysis

Resources                         * Valuable    * Rare             * Outsource
* Tangible                        * Costly to Imitate
* Intangible                      * Organized to be exploited

                © 2006 by Nelson, a division of Thomson Canada
                                                            4-27
Value Chain Analysis
             Firm Infrastructure
             Human Resource Management




                                                                         MARGIN
Support
Activities   Technological Development
             Procurement




                                                               Service
                          Operations
             Logistics




                                       Outbound


                                                   Marketing
                                       Logistics
             Inbound




                                                    & Sales
                                                          MARGIN



                         Primary Activities

                  © 2006 by Nelson, a division of Thomson Canada
                                                              4-28
Outsourcing           Strategic choice to purchase some
                       activities from outside suppliers
             Firm Infrastructure
             Human Resource Management             M
                                                     A
                                                       R
Support                                                 G
Activities   Technological Development                    IN
             Procurement




                                                                Service
                           Operations


                                        Outbound


                                                    Marketing
             Logistics




                                        Logistics
             Inbound




                                                     & Sales
                                                                              IN
                                                                           ARG
                                                                          M

Firms often buy a portion of their value-creating activities from specialty
                     Primary Activities
  external suppliers who can perform these functions more efficiently.
                  © 2006 by Nelson, a division of Thomson Canada
                                                              4-29
Outsourcing                Strategic choice to purchase some
                            activities from outside suppliers
             Firm Infrastructure
                Human Resource Management
             Human Resource Management MA
                    Technological                          R
Support             Development                              G
Activities   Technological Development                         IN
                Procurement
             Procurement




                                                                    Service
                             Operations


                                          Outbound


                                                      Marketing
             Logistics




                                          Logistics
             Inbound




                                                                          Service




                                                       & Sales
                                                                                  IN
                                                                                 G
                                                                               AR
                                        Outbound
                 Inbound     Operations Logistics       Marketing
                 Logistics                               & Sales              M

 Firms often buy a portion of their value-creating activities from specialty
   external suppliers who can perform these functions more efficiently.
                  © 2006 by Nelson, a division of Thomson Canada
                                                              4-30
Outsourcing                Strategic choice to purchase some
                            activities from outside suppliers
             Firm Infrastructure
                Human Resource Management
             Human Resource Management MA
                    Technological                          R
Support             Development                              G
Activities   Technological Development                         IN
                Procurement
             Procurement




                                                                    Service
                             Operations


                                          Outbound


                                                      Marketing
             Logistics




                                          Logistics
             Inbound




                                                                          Service




                                                       & Sales
                                                                                  IN
                                                                                 G
                                                                               AR
                                        Outbound
                 Inbound     Operations Logistics       Marketing
                 Logistics                               & Sales              M

   Firms often buy a portion of their value-creating activities from specialty
     external suppliers who can perform these functions more efficiently.
                  © 2006 by Nelson, a division of Thomson Canada
                                                              4-31
Core Competencies--Cautions and Reminders

Never take for granted that core competencies
will continue to provide a source of competitive
advantage.
All core competencies have the potential to
become Core Rigidities.
Core Rigidities
  They are former core competencies that sow
  the seeds of organizational inertia.
  Prevent the firm from responding appropriately to
  changes in the external environment.
        © 2006 by Nelson, a division of Thomson Canada
                                                    4-32
Discovering Core
     Competencies

                                                          Strategic
                  Core                                 Competitiveness
               Competencies
                                   Discovering
                                      Core               Above-Average
                Sources of                                  Returns
                Competitive       Competencies
                Advantage

    Capabilities                      Criteria of          Value
                                     Sustainable           Chain
      Teams of
      Resources                      Advantages           Analysis

Resources                         * Valuable    * Rare              * Outsource
* Tangible                        * Costly to Imitate
* Intangible                      * Organized to be exploited

                 © 2006 by Nelson, a division of Thomson Canada
                                                             4-33

Weitere Àhnliche Inhalte

Was ist angesagt?

Strategies in Action
Strategies in ActionStrategies in Action
Strategies in ActionNoel Buensuceso
 
Growth strategy
Growth strategyGrowth strategy
Growth strategySumit Rai
 
Strategic formulation: corporate strategy
Strategic formulation: corporate strategyStrategic formulation: corporate strategy
Strategic formulation: corporate strategyBushraIram2
 
Chapter 5 strategies in action
Chapter 5   strategies in actionChapter 5   strategies in action
Chapter 5 strategies in actionMervyn Maico Aldana
 
The Balance Scorecard
The Balance ScorecardThe Balance Scorecard
The Balance ScorecardPreet Gill
 
Business Growth Strategies
Business Growth StrategiesBusiness Growth Strategies
Business Growth Strategiesfolaiya
 
Strategic management-concepts Fred R. David (2007)
Strategic management-concepts Fred R. David (2007)Strategic management-concepts Fred R. David (2007)
Strategic management-concepts Fred R. David (2007)Berry Satria Hendrawan, CISCP
 
Strategic Management And Strategic Competitiveness
Strategic Management And Strategic CompetitivenessStrategic Management And Strategic Competitiveness
Strategic Management And Strategic CompetitivenessMrirfan
 
Business strategy
Business strategyBusiness strategy
Business strategyBabasab Patil
 
Balanced scorecard
Balanced scorecardBalanced scorecard
Balanced scorecardJoshpin Bala.B
 
Performance Measurement
Performance MeasurementPerformance Measurement
Performance Measurementlleuciuc1
 
Strategic management process
Strategic management processStrategic management process
Strategic management processbwire sedrick
 
Space matrix
Space matrixSpace matrix
Space matrixJijin Thomas
 
Strategic group mapping
Strategic group mappingStrategic group mapping
Strategic group mappingDivya188167
 
Balanced scorecard ppt slides
Balanced scorecard ppt slidesBalanced scorecard ppt slides
Balanced scorecard ppt slidesYodhia Antariksa
 
Business Capability Analysis
Business Capability AnalysisBusiness Capability Analysis
Business Capability AnalysisVenkadesh Narayanan
 
Balance score card
Balance score cardBalance score card
Balance score cardPriyanka Jadhav
 

Was ist angesagt? (20)

Strategies in Action
Strategies in ActionStrategies in Action
Strategies in Action
 
Growth strategy
Growth strategyGrowth strategy
Growth strategy
 
Strategic formulation: corporate strategy
Strategic formulation: corporate strategyStrategic formulation: corporate strategy
Strategic formulation: corporate strategy
 
Chapter 5 strategies in action
Chapter 5   strategies in actionChapter 5   strategies in action
Chapter 5 strategies in action
 
The Balance Scorecard
The Balance ScorecardThe Balance Scorecard
The Balance Scorecard
 
Business Growth Strategies
Business Growth StrategiesBusiness Growth Strategies
Business Growth Strategies
 
Strategic management-concepts Fred R. David (2007)
Strategic management-concepts Fred R. David (2007)Strategic management-concepts Fred R. David (2007)
Strategic management-concepts Fred R. David (2007)
 
Prsentation on space matrix
Prsentation on space matrixPrsentation on space matrix
Prsentation on space matrix
 
Strategic Management And Strategic Competitiveness
Strategic Management And Strategic CompetitivenessStrategic Management And Strategic Competitiveness
Strategic Management And Strategic Competitiveness
 
Business strategy
Business strategyBusiness strategy
Business strategy
 
Balanced scorecard
Balanced scorecardBalanced scorecard
Balanced scorecard
 
Strategic management
Strategic  managementStrategic  management
Strategic management
 
Performance Measurement
Performance MeasurementPerformance Measurement
Performance Measurement
 
Strategic management process
Strategic management processStrategic management process
Strategic management process
 
Space matrix
Space matrixSpace matrix
Space matrix
 
Strategic group mapping
Strategic group mappingStrategic group mapping
Strategic group mapping
 
Balanced scorecard ppt slides
Balanced scorecard ppt slidesBalanced scorecard ppt slides
Balanced scorecard ppt slides
 
Business Capability Analysis
Business Capability AnalysisBusiness Capability Analysis
Business Capability Analysis
 
Presentation on Strategy and structure
 Presentation on Strategy and structure Presentation on Strategy and structure
Presentation on Strategy and structure
 
Balance score card
Balance score cardBalance score card
Balance score card
 

Andere mochten auch

Strategic analysis and choice
Strategic analysis and choiceStrategic analysis and choice
Strategic analysis and choiceNeha Singh
 
Stategic management
Stategic managementStategic management
Stategic managementShashi Singh
 
Tools and Techniques of Strategic Management
Tools and Techniques of Strategic ManagementTools and Techniques of Strategic Management
Tools and Techniques of Strategic ManagementSaumya Singh
 
9 strategic choice ppt
9 strategic choice ppt9 strategic choice ppt
9 strategic choice pptbwire sedrick
 
operational control
operational controloperational control
operational controlKetan Sanchala
 
Process of strategic choice
Process of strategic choiceProcess of strategic choice
Process of strategic choicePranav Kumar Ojha
 
Techniques of Strategic Evaluation & Strategic
Techniques of Strategic Evaluation & Strategic Techniques of Strategic Evaluation & Strategic
Techniques of Strategic Evaluation & Strategic Manik Kudyar
 
Strategic control
Strategic controlStrategic control
Strategic controlnitinsoni02
 
Strategic management
Strategic managementStrategic management
Strategic managementapverma01
 
Strategic evaluation and control
Strategic evaluation and controlStrategic evaluation and control
Strategic evaluation and controlRadhey Shyam Yadav
 

Andere mochten auch (10)

Strategic analysis and choice
Strategic analysis and choiceStrategic analysis and choice
Strategic analysis and choice
 
Stategic management
Stategic managementStategic management
Stategic management
 
Tools and Techniques of Strategic Management
Tools and Techniques of Strategic ManagementTools and Techniques of Strategic Management
Tools and Techniques of Strategic Management
 
9 strategic choice ppt
9 strategic choice ppt9 strategic choice ppt
9 strategic choice ppt
 
operational control
operational controloperational control
operational control
 
Process of strategic choice
Process of strategic choiceProcess of strategic choice
Process of strategic choice
 
Techniques of Strategic Evaluation & Strategic
Techniques of Strategic Evaluation & Strategic Techniques of Strategic Evaluation & Strategic
Techniques of Strategic Evaluation & Strategic
 
Strategic control
Strategic controlStrategic control
Strategic control
 
Strategic management
Strategic managementStrategic management
Strategic management
 
Strategic evaluation and control
Strategic evaluation and controlStrategic evaluation and control
Strategic evaluation and control
 

Ähnlich wie Chapter 4

Strategic Management Ch04
Strategic Management Ch04Strategic Management Ch04
Strategic Management Ch04Chuong Nguyen
 
Assignment saqib
Assignment saqibAssignment saqib
Assignment saqibSaqib Javed
 
Final handout+elvispart
Final handout+elvispartFinal handout+elvispart
Final handout+elvispartdaryl10
 
ORGANIZATIONAL ANALYSIS.pptx
ORGANIZATIONAL ANALYSIS.pptxORGANIZATIONAL ANALYSIS.pptx
ORGANIZATIONAL ANALYSIS.pptxelle54
 
Nike.pptx
Nike.pptxNike.pptx
Nike.pptxMamMassSey
 
Chapter 09.ppd
Chapter 09.ppdChapter 09.ppd
Chapter 09.ppdrbarisic
 
Chapter 11
Chapter 11Chapter 11
Chapter 11Laiqa Ahmed
 
Io & resource based model
Io & resource based modelIo & resource based model
Io & resource based modelSagar Mistry
 
BPF Integrated Value Creation Report Out V Posted
BPF Integrated Value Creation Report Out V PostedBPF Integrated Value Creation Report Out V Posted
BPF Integrated Value Creation Report Out V Postedmikesatkinson
 
Introduction to strategic management
Introduction to strategic managementIntroduction to strategic management
Introduction to strategic managementHammad Hashmi
 
Week 1 AddendumThe challenge of the internal analysis is not.docx
Week 1 AddendumThe challenge of the internal analysis is not.docxWeek 1 AddendumThe challenge of the internal analysis is not.docx
Week 1 AddendumThe challenge of the internal analysis is not.docxcelenarouzie
 
Internal Environmental Analysis
Internal Environmental AnalysisInternal Environmental Analysis
Internal Environmental AnalysisFaiz Alwi
 
Getting High Performance Results
Getting High Performance ResultsGetting High Performance Results
Getting High Performance ResultsLofT2003
 

Ähnlich wie Chapter 4 (20)

Chapter 4
Chapter 4Chapter 4
Chapter 4
 
Strategic Management Ch04
Strategic Management Ch04Strategic Management Ch04
Strategic Management Ch04
 
Assignment saqib
Assignment saqibAssignment saqib
Assignment saqib
 
Chapter 7
Chapter 7Chapter 7
Chapter 7
 
Final handout+elvispart
Final handout+elvispartFinal handout+elvispart
Final handout+elvispart
 
ORGANIZATIONAL ANALYSIS.pptx
ORGANIZATIONAL ANALYSIS.pptxORGANIZATIONAL ANALYSIS.pptx
ORGANIZATIONAL ANALYSIS.pptx
 
Chapter 8
Chapter 8Chapter 8
Chapter 8
 
Nike.pptx
Nike.pptxNike.pptx
Nike.pptx
 
Chapter 09.ppd
Chapter 09.ppdChapter 09.ppd
Chapter 09.ppd
 
Chapter 8
Chapter 8Chapter 8
Chapter 8
 
Chapter 11
Chapter 11Chapter 11
Chapter 11
 
Io & resource based model
Io & resource based modelIo & resource based model
Io & resource based model
 
Rbv
RbvRbv
Rbv
 
BPF Integrated Value Creation Report Out V Posted
BPF Integrated Value Creation Report Out V PostedBPF Integrated Value Creation Report Out V Posted
BPF Integrated Value Creation Report Out V Posted
 
Introduction to strategic management
Introduction to strategic managementIntroduction to strategic management
Introduction to strategic management
 
strm04.ppt
strm04.pptstrm04.ppt
strm04.ppt
 
Week 1 AddendumThe challenge of the internal analysis is not.docx
Week 1 AddendumThe challenge of the internal analysis is not.docxWeek 1 AddendumThe challenge of the internal analysis is not.docx
Week 1 AddendumThe challenge of the internal analysis is not.docx
 
Internal Environmental Analysis
Internal Environmental AnalysisInternal Environmental Analysis
Internal Environmental Analysis
 
Chapter 7
Chapter 7Chapter 7
Chapter 7
 
Getting High Performance Results
Getting High Performance ResultsGetting High Performance Results
Getting High Performance Results
 

Mehr von Laiqa Ahmed

Compensation and benefits
Compensation and benefitsCompensation and benefits
Compensation and benefitsLaiqa Ahmed
 
Job evaluation
Job evaluationJob evaluation
Job evaluationLaiqa Ahmed
 
Job evaluation
Job evaluationJob evaluation
Job evaluationLaiqa Ahmed
 
Compensation and benefits
Compensation and benefitsCompensation and benefits
Compensation and benefitsLaiqa Ahmed
 
Tests and validity spr 2012
Tests and validity  spr 2012Tests and validity  spr 2012
Tests and validity spr 2012Laiqa Ahmed
 
Tests and characteristics spr 2012
Tests and characteristics spr 2012Tests and characteristics spr 2012
Tests and characteristics spr 2012Laiqa Ahmed
 
Strat rect planning spr 2012
Strat rect planning  spr 2012Strat rect planning  spr 2012
Strat rect planning spr 2012Laiqa Ahmed
 
Short rect and sel spr 2012
Short rect and sel spr 2012Short rect and sel spr 2012
Short rect and sel spr 2012Laiqa Ahmed
 
Rect sel human resource planning spr 2012
Rect sel  human resource planning spr 2012Rect sel  human resource planning spr 2012
Rect sel human resource planning spr 2012Laiqa Ahmed
 
Rect and sel -interviews spr 2012
Rect and sel  -interviews spr 2012Rect and sel  -interviews spr 2012
Rect and sel -interviews spr 2012Laiqa Ahmed
 
Rect & sel job analysis
Rect & sel   job analysisRect & sel   job analysis
Rect & sel job analysisLaiqa Ahmed
 
Manpower analysis spr 2012
Manpower analysis spr 2012Manpower analysis spr 2012
Manpower analysis spr 2012Laiqa Ahmed
 
Rect & selection (intro)
Rect & selection (intro)Rect & selection (intro)
Rect & selection (intro)Laiqa Ahmed
 
Does brand extension impact parent brand
Does brand extension impact parent brandDoes brand extension impact parent brand
Does brand extension impact parent brandLaiqa Ahmed
 
Factors influencing successful brand extensions
Factors influencing successful brand extensionsFactors influencing successful brand extensions
Factors influencing successful brand extensionsLaiqa Ahmed
 
Chapter 14
Chapter 14Chapter 14
Chapter 14Laiqa Ahmed
 
Chapter 13
Chapter 13Chapter 13
Chapter 13Laiqa Ahmed
 

Mehr von Laiqa Ahmed (20)

Chapter 6
Chapter 6Chapter 6
Chapter 6
 
Chapter 5
Chapter 5Chapter 5
Chapter 5
 
Chapter 3
Chapter 3Chapter 3
Chapter 3
 
Compensation and benefits
Compensation and benefitsCompensation and benefits
Compensation and benefits
 
Job evaluation
Job evaluationJob evaluation
Job evaluation
 
Job evaluation
Job evaluationJob evaluation
Job evaluation
 
Compensation and benefits
Compensation and benefitsCompensation and benefits
Compensation and benefits
 
Tests and validity spr 2012
Tests and validity  spr 2012Tests and validity  spr 2012
Tests and validity spr 2012
 
Tests and characteristics spr 2012
Tests and characteristics spr 2012Tests and characteristics spr 2012
Tests and characteristics spr 2012
 
Strat rect planning spr 2012
Strat rect planning  spr 2012Strat rect planning  spr 2012
Strat rect planning spr 2012
 
Short rect and sel spr 2012
Short rect and sel spr 2012Short rect and sel spr 2012
Short rect and sel spr 2012
 
Rect sel human resource planning spr 2012
Rect sel  human resource planning spr 2012Rect sel  human resource planning spr 2012
Rect sel human resource planning spr 2012
 
Rect and sel -interviews spr 2012
Rect and sel  -interviews spr 2012Rect and sel  -interviews spr 2012
Rect and sel -interviews spr 2012
 
Rect & sel job analysis
Rect & sel   job analysisRect & sel   job analysis
Rect & sel job analysis
 
Manpower analysis spr 2012
Manpower analysis spr 2012Manpower analysis spr 2012
Manpower analysis spr 2012
 
Rect & selection (intro)
Rect & selection (intro)Rect & selection (intro)
Rect & selection (intro)
 
Does brand extension impact parent brand
Does brand extension impact parent brandDoes brand extension impact parent brand
Does brand extension impact parent brand
 
Factors influencing successful brand extensions
Factors influencing successful brand extensionsFactors influencing successful brand extensions
Factors influencing successful brand extensions
 
Chapter 14
Chapter 14Chapter 14
Chapter 14
 
Chapter 13
Chapter 13Chapter 13
Chapter 13
 

KĂŒrzlich hochgeladen

Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperityhemanthkumar470700
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Call Now â˜ŽïžđŸ” 9332606886🔝 Call Girls ❀ Service In Bhilwara Female Escorts Serv...
Call Now â˜ŽïžđŸ” 9332606886🔝 Call Girls ❀ Service In Bhilwara Female Escorts Serv...Call Now â˜ŽïžđŸ” 9332606886🔝 Call Girls ❀ Service In Bhilwara Female Escorts Serv...
Call Now â˜ŽïžđŸ” 9332606886🔝 Call Girls ❀ Service In Bhilwara Female Escorts Serv...Anamikakaur10
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...daisycvs
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...amitlee9823
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentationuneakwhite
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 

KĂŒrzlich hochgeladen (20)

Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Call Now â˜ŽïžđŸ” 9332606886🔝 Call Girls ❀ Service In Bhilwara Female Escorts Serv...
Call Now â˜ŽïžđŸ” 9332606886🔝 Call Girls ❀ Service In Bhilwara Female Escorts Serv...Call Now â˜ŽïžđŸ” 9332606886🔝 Call Girls ❀ Service In Bhilwara Female Escorts Serv...
Call Now â˜ŽïžđŸ” 9332606886🔝 Call Girls ❀ Service In Bhilwara Female Escorts Serv...
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
VVVIP Call Girls In Greater Kailash âžĄïž Delhi âžĄïž 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash âžĄïž Delhi âžĄïž 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash âžĄïž Delhi âžĄïž 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash âžĄïž Delhi âžĄïž 9999965857 🚀 No Advance 24HRS...
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 

Chapter 4

  • 1. The Internal Environment: Resources, Capabilities, and Core Competencies Chapter Four © 2006 by Nelson, a division of Thomson Canada 4-1
  • 2. Chapter 3 External The Strategic . Inputs Environment Strat. Intent Strategic Chapter 4 Strat. Mission Management . Internal Environment Process Strategy Formulation Strategy Implementation Chapter 5 Chapter 6 Chapter 7 Chapter 11 Chapter 12 Bus. - Level Competitive Corp. - Level Corporate Structure Strategy Strategic Dynamics Strategy Governance & Control Chapter 8 Chapter 9 Chapter 10 Chapter 13 Chapter 14 Acquisitions & International Cooperative Strategic Entrepreneurship Restructuring Strategy Strategies Leadership & Innovation Outcomes Strategic Chapter 2 Chapter 1 Feedback Above Average Strategic Returns Competitiveness © 2006 by Nelson, a division of Thomson Canada 4-2
  • 3. The Internal Environment: Resources, Capabilities and Core Competencies Knowledge Objectives: 1. Explain the need for firms to study & understand their internal environment. 2. Define value & discuss its importance. 3. Describe the differences between tangible & intangible resources. 4. Define capabilities & discuss how they are developed. © 2006 by Nelson, a division of Thomson Canada 4-3
  • 4. The Internal Environment: Resources, Capabilities and Core Competencies Knowledge objectives – continued
 5. Describe four criteria used to determine whether resources & capabilities are core competencies. 6. Explain how value chain analysis is used to identify and evaluate resources and capabilities. 7. Define outsourcing & discuss the reasons for its use. 8. Discuss the importance of preventing core competencies from becoming core rigidities. © 2006 by Nelson, a division of Thomson Canada 4-4
  • 5. Canada’s most admired companies © 2006 by Nelson, a division of Thomson Canada 4-5
  • 6. The Resource-Based model of Above Average Returns ‱ Capabilities evolve and must be managed dynamically in pursuit of above-average returns. ‱ Firms acquire different resources and develop unique capabilities. These resources may not be mobile across firms and that the differences in resources are the basis of competitive advantage. © 2006 by Nelson, a division of Thomson Canada 4-6
  • 7. The Resource-Based model of Above Average Returns The resource based view suggests that a firm’s unique resources and capabilities provide the basis for a strategy. © 2006 by Nelson, a division of Thomson Canada 4-7
  • 8. The Resource-Based Model of Superior Returns Action required: Identify firm resources. Study strengths & Resources weaknesses relative to rivals. Inputs to a firm’s production process. © 2006 by Nelson, a division of Thomson Canada 4-8 * an
  • 9. The Resource-Based Model of Superior Returns Action required: Determine what firm capabilities allow it to Resources do better than rivals. Capability Inputs to a firm’s production process. integrated Capacity for set of resources to integratively perform a task or activity. © 2006 by Nelson, a division of Thomson Canada 4-9 * an
  • 10. The Resource-Based Model of Superior Returns Action required: Determine how firm’s resources & capabilities Resources may create Capability competitive advantage. Inputs to a firm’s Competitive Advantage Capacity for an production process. integrated set of resources Ability of a firm to to integratively perform its rivals outperform a task or activity. © 2006 by Nelson, a division of Thomson Canada 4-10 * an
  • 11. The Resource-Based Model of Superior Returns Action required: Locate an attractive industry. Resources Capability Competitive Inputs to a firm’s production process.Advantage Attractive Capacity for an An integrated set of Industry resources to Ability of a firm to integratively perform its rivals an industry Location of outperform a task or activity. with opportunities that can be exploited by firm’s resources & capabilities © 2006 by Nelson, a division of Thomson Canada 4-11 * an
  • 12. The Resource-Based Model of Superior Returns Action required: Select strategy that best exploits res.& capabilities Resources relative to opportunities Capability in environments. Competitive Inputs to a firm’s Advantage Attractive Capacity for an production process. An integrated set of Industry Strategy resourcesAbility of a firm to Formulation and to integratively perform a rivals an ind. Location of outperform its task or activity. Implementation with opportunities that can be exploited by firm’sStrategic actions taken resources & capabilities above-average to earn returns © 2006 by Nelson, a division of Thomson Canada 4-12 * an
  • 13. The Resource-Based Model of Superior Returns Action required: Maintain selected strat. in order to outperform Resources industry rivals. Capability Competitive Inputs to a firm’s Advantage Attractive Capacity for an production process. An integrated set of Industry Strategy resourcesAbility of a firm to Formulation and to integratively perform a rivals an ind. Superior Location of outperform its Implementation with opportunities Returns task or activity. that can be exploited Earning of above- Strategic actions taken by firm’s resources average returns to earn above-average & capabilities returns © 2006 by Nelson, a division of Thomson Canada 4-13 * an
  • 14. Discovering Core Competitive Advantage Competencies Gained through Core Competencies Strategic Core Competitiveness Competencies Discovering Core Above-Average Sources of Returns Competitive Competencies Advantage Criteria of Value Capabilities Sustainable Chain Teams of Advantages Analysis Resources Resources * Valuable * Rare * Outsource * Costly to Imitate * Tangible * Intangible * Organized to be exploited © 2006 by Nelson, a division of Thomson Canada 4-14
  • 15. The Components of Internal Analysis © 2006 by Nelson, a division of Thomson Canada 4-15
  • 16. Value Value is measured by a product’s performance characteristics and it’s attributes for which clients are willing to pay. Core competencies in combination with product- market positions are the firms most important sources of competitive advantage and should drive it’s selection of strategies. © 2006 by Nelson, a division of Thomson Canada 4-16
  • 17. Resources, Capabilities & Core Competencies © 2006 by Nelson, a division of Thomson Canada 4-17
  • 18. Resources, Capabilities & Core Competencies © 2006 by Nelson, a division of Thomson Canada 4-18
  • 19. Discovering Core Competencies Capabilities Teams of Resources Resources * Tangible * Intangible © 2006 by Nelson, a division of Thomson Canada 4-19
  • 20. Discovering Core Competencies Core Competencies Discovering Sources of Core Competitive Competencies Advantage Capabilities Teams of Resources Resources * Tangible * Intangible © 2006 by Nelson, a division of Thomson Canada 4-20
  • 21. Resources, Capabilities & Core Competencies © 2006 by Nelson, a division of Thomson Canada 4-21
  • 22. Resources, Capabilities & Core Competencies © 2006 by Nelson, a division of Thomson Canada 4-22
  • 23. Discovering Core Competencies Core Competencies Discovering Sources of Core Competitive Competencies Advantage Capabilities Criteria of Sustainable Teams of Resources Advantages Resources * Valuable * Rare * Outsource * Tangible * Costly to Imitate * Intangible * Organized to be exploited © 2006 by Nelson, a division of Thomson Canada 4-23
  • 24. Core Competencies For a strategic capability to be a Core Competency, it must be: Valuable Allow a firm to neutralize threats or exploit opportunities in its external environment. Rare Possessed by few, if any, current and potential competitors. Costly to When other firms either cannot obtain Imitate $ them or must obtain them at a much higher cost. Organized The firm must be organized appropriately to to be obtain full benefits of the resources in order to realize a competitive advantage. Exploited © 2006 by Nelson, a division of Thomson Canada 4-24 *
  • 25. Core Competencies Resources Core Competence ‱ Inputs to a firm’s ‱ A strategic capability production process Does the capability satisfy the criteria of sustainable competitive YES Capability advantage? The source of ‱ Integration of a team of resources NO Capability ‱ A non-strategic team of resources © 2006 by Nelson, a division of Thomson Canada 4-25
  • 26. The VRIO Framework Costly to Org. to be Competitive Performance Valuable Rare Valuable Imitate Exploited Consequences Implications Below Competitive Average NO NO NO NO Disadvantage Returns Competitive Average YES NO NO YES Parity Returns Temporary Avg./Above YES YES NO YES Competitive Average Advantage Returns Sustainable Above YES YES YES YES Competitive Average Advantage Returns © 2006 by Nelson, a division of Thomson Canada 4-26
  • 27. Discovering Core Competencies Core Competencies Discovering Sources of Core Competitive Competencies Advantage Capabilities Criteria of Value Sustainable Chain Teams of Resources Advantages Analysis Resources * Valuable * Rare * Outsource * Tangible * Costly to Imitate * Intangible * Organized to be exploited © 2006 by Nelson, a division of Thomson Canada 4-27
  • 28. Value Chain Analysis Firm Infrastructure Human Resource Management MARGIN Support Activities Technological Development Procurement Service Operations Logistics Outbound Marketing Logistics Inbound & Sales MARGIN Primary Activities © 2006 by Nelson, a division of Thomson Canada 4-28
  • 29. Outsourcing Strategic choice to purchase some activities from outside suppliers Firm Infrastructure Human Resource Management M A R Support G Activities Technological Development IN Procurement Service Operations Outbound Marketing Logistics Logistics Inbound & Sales IN ARG M Firms often buy a portion of their value-creating activities from specialty Primary Activities external suppliers who can perform these functions more efficiently. © 2006 by Nelson, a division of Thomson Canada 4-29
  • 30. Outsourcing Strategic choice to purchase some activities from outside suppliers Firm Infrastructure Human Resource Management Human Resource Management MA Technological R Support Development G Activities Technological Development IN Procurement Procurement Service Operations Outbound Marketing Logistics Logistics Inbound Service & Sales IN G AR Outbound Inbound Operations Logistics Marketing Logistics & Sales M Firms often buy a portion of their value-creating activities from specialty external suppliers who can perform these functions more efficiently. © 2006 by Nelson, a division of Thomson Canada 4-30
  • 31. Outsourcing Strategic choice to purchase some activities from outside suppliers Firm Infrastructure Human Resource Management Human Resource Management MA Technological R Support Development G Activities Technological Development IN Procurement Procurement Service Operations Outbound Marketing Logistics Logistics Inbound Service & Sales IN G AR Outbound Inbound Operations Logistics Marketing Logistics & Sales M Firms often buy a portion of their value-creating activities from specialty external suppliers who can perform these functions more efficiently. © 2006 by Nelson, a division of Thomson Canada 4-31
  • 32. Core Competencies--Cautions and Reminders Never take for granted that core competencies will continue to provide a source of competitive advantage. All core competencies have the potential to become Core Rigidities. Core Rigidities They are former core competencies that sow the seeds of organizational inertia. Prevent the firm from responding appropriately to changes in the external environment. © 2006 by Nelson, a division of Thomson Canada 4-32
  • 33. Discovering Core Competencies Strategic Core Competitiveness Competencies Discovering Core Above-Average Sources of Returns Competitive Competencies Advantage Capabilities Criteria of Value Sustainable Chain Teams of Resources Advantages Analysis Resources * Valuable * Rare * Outsource * Tangible * Costly to Imitate * Intangible * Organized to be exploited © 2006 by Nelson, a division of Thomson Canada 4-33

Hinweis der Redaktion

  1. 8
  2. 8
  3. 8
  4. 8
  5. 34
  6. 46
  7. 8
  8. 50
  9. 74
  10. 8