Balanced Scorecard

FINANCIAL PERSPECTIVE CUSTOMER PERSPECTIVE INTERNAL PERSPECTIVE LEARNING & GROWTH PERSPECTIVE Long-Term Shareholder Value ROCE > 15% Productivity Strategy Revenue Growth Strategy Improve Cost Structure Increase Asset Utilization Expand Revenue Opportunities Enhance Customer Value Operating Cost & Efficiency Capacity Utilization Capability Utilization Brand / Image OFFER PRODUCTS & SERVCIES THAT ARE CONSISTENT, TIMELY and LOW-COST Low-Cost Manufacturing World-Class Quality Standards World-Class Delivery Timing Knowledgeable & Skilled Partner High Customer Satisfaction > 90% Reinforce Brand Image What do Shareholders’ Expect? Who are the Customers? What do they Value? What must We Do Internally to Deliver Value to Customers? What must We Do to Enhance Our People? SATISFIED SHAREHOLDERS DELIGHTED CUSTOMERS EFFICIENT& EFFECTIVE PROCESSES MOTIVATED & PREPARED WORKFORCE Product/Service Attributes Relationship Image OPERATIONAL EXCELLENCE BUSINESS UNITS ALLIANCES INNOVATION PROCESSES SOCIALLY RESPONSIBLE HUMAN CAPITAL INFORMATION CAPITAL ORGANIZATION CAPITAL OVERALL STRATEGY MAP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

OPERATIONS MANAGEMENT STRATEGY MAP FINANCIAL PERSPECTIVE CUSTOMER PERSPECTIVE INTERNAL PERSPECTIVE LEARNING & GROWTH PERSPECTIVE Long-Term Shareholder Value ROCE > 15% Productivity Strategy Revenue Growth Strategy Improve Cost Structure Increase Asset Utilization Expand Revenue Opportunities Enhance Customer Value Operating Cost & Efficiency Capacity Utilization Capability Utilization Brand / Image OFFER PRODUCTS & SERVCIES THAT ARE CONSISTENT, TIMELY and LOW-COST Low-Cost Manufacturing World-Class Quality Standards World-Class Delivery Timing Knowledgeable & Skilled Partner High Customer Satisfaction > 90% Reinforce Brand Image SATISFIED SHAREHOLDERS DELIGHTED CUSTOMERS EFFICIENT& EFFECTIVE PROCESSES MOTIVATED & PREPARED WORKFORCE Product/Service Attributes Relationship Image Improve Supply Chain Planning & Delivery Produce Products & Services Continuously Improve Key Processes Manage Risks HUMAN CAPITAL INFORMATION CAPITAL ORGANIZATION CAPITAL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Skills in Quality Management / Process Improvement Technology that Facilitates Quality & Process Improvement Culture for Continuous Improvement OPERATIONAL EXCELLENCE

CUSTOMER MANAGEMENT STRATEGY MAP FINANCIAL PERSPECTIVE CUSTOMER PERSPECTIVE INTERNAL PERSPECTIVE LEARNING & GROWTH PERSPECTIVE Long-Term Shareholder Value ROCE > 15% Productivity Strategy Revenue Growth Strategy Improve Cost Structure Increase Asset Utilization Expand Revenue Opportunities Enhance Customer Value Operating Cost & Efficiency Capacity Utilization Capability Utilization Brand / Image OFFER PRODUCTS & SERVCIES THAT ARE CONSISTENT, TIMELY and LOW-COST Low-Cost Manufacturing World-Class Quality Standards World-Class Delivery Timing Knowledgeable & Skilled Partner High Customer Satisfaction > 90% Reinforce Brand Image SATISFIED SHAREHOLDERS DELIGHTED CUSTOMERS EFFICIENT& EFFECTIVE PROCESSES MOTIVATED & PREPARED WORKFORCE Product/Service Attributes Relationship Image Create Value-added Partnerships Improve Order Fulfillment Customer Satisfaction Improve the Brand HUMAN CAPITAL INFORMATION CAPITAL ORGANIZATION CAPITAL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Management Skills Enabling Systems and Tools Driven by Core Values and Operating Beliefs BUSINESS UNITS ALLIANCES

INNOVATION MANAGEMENT STRATEGY MAP FINANCIAL PERSPECTIVE CUSTOMER PERSPECTIVE INTERNAL PERSPECTIVE LEARNING & GROWTH PERSPECTIVE Long-Term Shareholder Value ROCE > 15% Productivity Strategy Revenue Growth Strategy Improve Cost Structure Increase Asset Utilization Expand Revenue Opportunities Enhance Customer Value Operating Cost & Efficiency Capacity Utilization Capability Utilization Brand / Image OFFER PRODUCTS & SERVCIES THAT ARE CONSISTENT, TIMELY and LOW-COST Low-Cost Manufacturing World-Class Quality Standards World-Class Delivery Timing Knowledgeable & Skilled Partner High Customer Satisfaction > 90% Reinforce Brand Image SATISFIED SHAREHOLDERS DELIGHTED CUSTOMERS EFFICIENT& EFFECTIVE PROCESSES MOTIVATED & PREPARED WORKFORCE Product/Service Attributes Relationship Image Continuous Improvement Automation / Robotics Manage NPI Benchmarking / Best Practice HUMAN CAPITAL INFORMATION CAPITAL ORGANIZATION CAPITAL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Multi Disciplinary Skills Technology to Explore, Integrate, and Speed to Market A Culture of Creativity And Innovation INNOVATION PROCESSES

SOCIAL RESPONSIBILITY MANAGEMENT STRATEGY MAP FINANCIAL PERSPECTIVE CUSTOMER PERSPECTIVE INTERNAL PERSPECTIVE LEARNING & GROWTH PERSPECTIVE Long-Term Shareholder Value ROCE > 15% Productivity Strategy Revenue Growth Strategy Improve Cost Structure Increase Asset Utilization Expand Revenue Opportunities Enhance Customer Value Operating Cost & Efficiency Capacity Utilization Capability Utilization Brand / Image OFFER PRODUCTS & SERVCIES THAT ARE CONSISTENT, TIMELY and LOW-COST Low-Cost Manufacturing World-Class Quality Standards World-Class Delivery Timing Knowledgeable & Skilled Partner High Customer Satisfaction > 90% Reinforce Brand Image SATISFIED SHAREHOLDERS DELIGHTED CUSTOMERS EFFICIENT& EFFECTIVE PROCESSES MOTIVATED & PREPARED WORKFORCE Product/Service Attributes Relationship Image Safety & Health Employee Satisfaction Environment HUMAN CAPITAL INFORMATION CAPITAL ORGANIZATION CAPITAL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Invest in Human Capital Growth Clean Technologies A Culture of Social Awareness And Responsibility SOCIAL RESPONSIBILITY Contribute to Community ,[object Object],[object Object],[object Object]

ALIGNING INTANGIBLE ASSETS to ENTERPRISE STRATEGY Long-Term Shareholder Value ROCE > 15% SATISFIED SHAREHOLDERS DELIGHTED CUSTOMERS EFFICIENT& EFFECTIVE PROCESSES MOTIVATED & PREPARED WORKFORCE STRATEGIC PROCESSES OPERATIONAL EXCELLENCE ,[object Object],[object Object],[object Object],[object Object],[object Object],Ensure High Quality BUSINESS UNITS ALLIANCES PROCESES INNOVATION SOCIALLY RESPONSIBLE STRATEGIC JOB FAMILIES Industrial/ Manufacturing Engineer. Quality Engineer Process/ Manufacturing Engineer Quality Engineer COMPETENCY PROFILE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Industrial/Process/ Manufacturing Engineer. Process Engineer / Financial Planner Industrial/Process/ Manufacturing Engineer. HR Engineer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],STRATEGIC JOB READINESS HUMAN CAPITAL INFORMATION CAPITAL ORGANIZATION CAPITAL ,[object Object],[object Object],[object Object],[object Object],[object Object]

NAM – BALANCED SCORECARD STRATEGY MAP BALANCED SCORECARD MEASUREMENT PROCESS: MANUFACTURING EXCELLENCE THEME: ROCE > xx%, VOLUME = xx,xxx units OBJECTIVES TARGET ACTION PLAN INITIATIVE BUDGET FINANCIAL PERSPECTIVE Improve Productivity OFFER PRODUCTS & SERVCIES THAT ARE CONSISTENT, TIMELY and LOW-COST Long-Term Shareholder Value ROCE > xx% Grow Revenue CUSTOMER PERSPECTIVE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Low Cost World Class ENSURE OPERATIONAL EXCELLENCE WITH INNOVATION AS WELL BEING SOCIALLY RESPONSIBLE INTERNAL PERSPECTIVE Customer Satisfaction Enhance Brand Operational Excellence Process Innovation Alliances with SBUs Socially Responsible ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],STRATEGIC JOB & SYSTEMS LEARNING & GROWTH PERSPECTIVE Skills Info. System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],t OPEX RM XX M CAPEX RM xx M

Balanced Scorecard

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Ähnlich wie Balanced Scorecard

Ähnlich wie Balanced Scorecard (20)

Mehr von Kamarulzaman Darus

Mehr von Kamarulzaman Darus (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

Balanced Scorecard