This presentation is a subset of a piece Spectrum Organizational Development recently delivered for a client. The slides help employees understand that if they truly wish to be a value-added part of their organization, that they must act as though they are "consultants" and anticipate what their client, or organization needs, be able to actively listen to what is being said, and be able to develop a plan for the short, medium and long term.

1. Consulting Expertise

2. Change in Approach

3. • Ensure you have plenty of experience
to back up the fact that you’re
saying that you can help
• Your goal – Authority, Credibility & Respect
Becoming a Consultant

4. • To analyze a business, taking it apart
from the inside and trying to figure
where to go next with it
The Underlying Concept

5. Consul'ng
Exper'se
An'cipate
Listen
Plan
Three Abilities

6. Consul'ng
Exper'se
An'cipate
Listen
Plan
Three Abilities

7. Anticipate

8. Start
with
Know
Think
in
“What
if’s”
Think
it
through
Be
Aware
4 Keys to Better Anticipation

9. • The more you Know, the better you
can predict and respond.
• Spend the time educating yourself and
getting to know more about who
and what is around you.
Know

10. Know

11. • Train yourself and others to consider the
relationship of cause and effect in every
decision you make.
• Think of how each choice impacts
the next choice.
Think in “What If’s”

12. Think in “What If’s”

13. • We’re busy and trying to move fast. In doing
so we often miss the ability to capitalize on
a strategic choice
• Slow down
• Consider all options
Think it Through

14. Think it Through

15. • One of the best ways to anticipate is simply
to observe, be aware of what’s around you,
evaluate your choices and act
Be Aware

16. Consul'ng
Exper'se
An'cipate
Listen
Plan
Three Abilities

17. Listen

18. Becoming an Active Listener

19. Active Listening
Sensing
• Postpone
evalua'on
• Avoid
disrup'ons
• Maintain
Interest
Evalua'ng
• Empathize
• Organize
informa'on
Responding
• Show
Interest
• Clarify
the
Message

20. 80%
Keep Quiet

21. • Good listeners seek to understand - and
challenge - the assumptions that lie below
the surface of every conversation
Challenge Assumptions

22. Consul'ng
Exper'se
An'cipate
Listen
Plan
Three Abilities

23. Plan

24. Where Are You Going?

25. Seeing the Future

26. Periodization

27. Short
Medium
Long
A Portfolio Approach

28. • Time Management
• Needs Analysis
• Skills, Attitudes, Knowledge
• Tactical
Short-Term (30 Day Cycle)

29. • Continuous Improvement
• Operations Planning
• Behaviour Change
• Consultative
Medium-Term (6-9 Months)

30. • Business Evolution
• Strategy
• Foundational Change
• Strategic
Long-Term (1-2 Years)

31. Repeat

32. Consul'ng
Exper'se
An'cipate
Listen
Plan
Three Abilities