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Realizing Business Value Growth

Business Innovation Approach




Capgemini Consulting is the strategy
and transformation consulting brand
of Capgemini Group
The life cycle of innovations is represented in the Innovation Framework ...



  Innovation Management Framework gives a high-level overview of the innovation
  management building blocks

        Innovation
                             Target & Scope              Creativity                         Invention                     Commercialization
          Strategy


                        Focus areas within the
   Definition of            organization                                 gate                                      gate
   Innovation
   Strategy                     Topic 1
                                                          Idea                  Review of ideas /                            Idea utilization
   • Identify and                                      generation               investment opportunities
                                Topic 2
     pursue trends                                                                                                               Rejected
   • Corporate                                                                  • List of Proposed ideas
     positioning                Topic 3                                         • Decide on ideas to be                     Future candidates
                                                                                  reviewed in detail
   • Partner                                                                    • Further review
     strategy                                                                   • Prioritization & funding                   Commercialized


                                                                                                     Performance                     Rewarding
                                                                                                      measures

                                                 Communication & Enablement


               ... And providing a shared view on Innovation Management to understand your
               innovation management
Our Generic Business Model has a central position in our Innovation Offerings



                      Resources                                                                     Offer                                                               Customer
                                                                                                 Cocreation




                                                           Key Activities                                                              Relation




                   Partner Network                       Key Resources                      Value Proposition                         Channels                                Segments




                                                         Cost Structure                            PROFIT                        Revenu Streams

                                                                                             Performance

Source: Adapted from Alexander Osterwalder, Business Model Generation, a handbook for visionaries, game changers & challengers (working title, to be published August 2009)


                                                                                                                                                                                         22-09-2009
We use the Business Model Canvas to describe and assess the key drivers
within a Business Model
Business Model Canvas

              KEY                          KEY                         VALUE                    CUSTOMER                      CUSTOMER
              PARTNERS                     ACTIVITIES                  PROPOSITION              RELATION                      SEGMENTS


                                   What key activities do                               What kind of relations
                                   you need to perform                                   do your client expect
                                  and how easily can you                                and which kind do you
     What can partners do to             do this?                   Which of you              maintain?                  What are your
     leverage your business                                    customer’s problems do                                  customer’s needs,
      model (better, at lower                                    you solve and which                                 problems, desires, and
             cost)?                        KEY                   needs are satisfied?                                      ambitions?
                                           RESOURCES                                            CHANNELS


                                   What key resources                                   Through which means
                                   does your business                                   do your clients want to
                                     model require?                                     be reached and which
                                                                                        means do you utilize?


              COST                                                                  REVENUE
              STRUCTURE                                                             STREAMS

                        What is the cost structure of your business                           What value are your customers willing to
                         model and is this in line with the core                              pay for and what is the preferred payment
                             values of the business model?                                                  mechanism?




                                                                                                                                          22-09-2009
We apply our Innovation Services on strategic, tactical, and operational level
within a firm as well as cross-firm within the Value Chain
Introduction

           Implications for                                                           Implications for
                                                          Within Company
             suppliers                                                               clients & channels



      Strategical level               Strategical level                           Strategical level
             Partnership         I                                                     Client & channel
            requirements                   Challenging the innovation strategy          requirements


      Tactical level                  Tactical level                              Tactical level
                                 II        Innovation Portfolio Management &           Client & channel
           Partner selection
                                                Business Model Impact                      selection


      Operational level               Operational level                           Operational level

            Partnership         III                    Innovation Project              Client & channel
            management                                 Value Acceleration               management



 IV
                               Business Model Innovation within the Value Chain



                                                                                                      22-09-2009
Table of contents

Content


          Innovation Services
              I.    Challenging the innovation strategy
              II.   Innovation Portfolio Management & Business Model Impact
              III. Innovation Project Value Acceleration
              IV. Business Model Innovation within the Value Chain




                                                                              22-09-2009
The innovation strategy is challenged using the outside world with its trends as
a staring point to create various scenarios
I. Challenging the innovation strategy


    Scenarios                                                                          Factors

                                                                                       The use of various trends….

                                      high
                    Bѐta
                                                                       Epsilo            •   Mega trends
                                                                         n
          Alpha                                                Delta                     •   Consumer trends
                    Gam
                    ma
                                                                                         •   Technology trends
                                                                       Zѐta              •   Industry trends


                                                                                       …sets the challenges to overcome based on
                                      Trend Impact




                                                                                       impact & likelihood…
      local                 Economy                  Economy                  global     • Position in Value Chains
                                                                                         • Current Business Model
                                                                                         • Attractiveness to potential customers


                                                                                       …and determine the need for:
                                                                        Kapp
                                                               Iota      a               • New applications
                    Thѐta
              Ѐta                                                                        • New products and services
                                                                                         • New Business Models
                                      low




                                                                                                                                   22-09-2009
Our Innovation Portfolio method assesses the impact per innovation initiative
in terms of Business Model, Technology, and Strategic Contribution & Value
II. Innovation Portfolio Management & Business Model Impact

                            Based on the contribution to Business Drivers and Value Creation the
                            initiatives that deliver most of the strategic objectives are highlighted




                                                                                                                                                                                                                                         • Input from corporate strategy
                            I. Alignment with Business Drivers & Value Creation




       I. Alignment with                            Initiatives


                                                        Alpha
                                                                                        Growth Market
                                                                                                             Business Drivers


                                                                                                                 Market Share      Revenue stream
                                                                                                                                                                                          Value Creation

                                                                                                                                                                                  Business Case Contribution




                                                                                                                                                                                                                                         • Validation against strategic goals & objectives
                                                        Beta




       business drivers                   Delta
                                                     Gamma
                              Does the initiative contribute to a
                              growth of the total market volume?

                                                     Epsilon


                                                        Zeta
                                                                            Is it plausible to appropriate a
                                                                                                                                      Does the project generate new
                                                                                                                                      revenue streams?




       and value creation                                                                                                                                                                                                                • Assessment of Business Case potential
                                                         Eta
                                                                            percentage of the market growth
                                                                            that is in line with strategic targets?
                                                        Theta


                                                        Iota


                                                        Kappa




                                                                                                                                                                                                                        19-6-2009   5




                            Business Model Canvas


                                                         KEY                                                                    VALUE                                  CUSTOMER                            CUSTOMER
                                                         PARTNERS                             KEY ACTIVITIES                    PROPOSITION                            RELATION                            SEGMENTS




                                                                                                                                                                                                                                         • Detailed Business Model Canvas per initiative
                                                                                    What key activities do                                                    What kind of relations




       II. Business Model
                                                                                    you need to perform                                                        do your client expect
                                                                                   and how easily can you                                                     and which kind do you
                                           What can partners do to                        do this?                        Which of you                              maintain?                       What are your
                                           leverage your business                                                    customer’s problems do                                                       customer’s needs,
                                            model (better, at lower                                                    you solve and which                                                      problems, desires, and
                                                   cost)?                                     KEY                      needs are satisfied?                                                           ambitions?
                                                                                              RESOURCES                                                                CHANNELS




                                                                                                                                                                                                                                         • Sharpening around (key) building blocks
                                                                                       What key resources                                                     Through which means




       per initiative
                                                                                       does your business                                                     do your clients want to
                                                                                         model require?                                                       be reached and which
                                                                                                                                                              means do you utilize?


                                                         COST                                                                                          REVENUE
                                                         STRUCTURE                                                                                     STREAMS

                                                                       What is the cost structure of your business                                                 What value are your customers willing to
                                                                        model and is this in line with the core                                                    pay for and what is the preferred payment
                                                                            values of the business model?                                                                        mechanism?




                                                                                                                                                                                                                        17-6-2009   21




                            Plotting the changes in a 2x2 matrix provides insight and direction for
                            balancing the portfolio in levels of innovativeness




                                                                                                                                                                                                                                         • Assessment of degree of change on Business Model & Technology
                            Impact on Business Model & Technology




       III. Impact on           Current Innovation Portfolio                                                                          Target Innovation Portfolio
                                          high




                                                                                                                                                high




                                                                                                                                                                                                                                         • Validation against previous experiences
                                                          Alpha                            Gamma                                                               Alpha                           Gamma




       business model &
                                                                                                          Iota                                                                                                Iota
                                                                                                                                                                Radical                   Business Model
                                                                        Epsilon                                                                                           Epsilon
                                Technological




                                                                                                                                      Technological




                                                         Beta                                                                                                  Beta
                                   Change




                                                                                                                                         Change




                                                                   Delta                                                                                              Delta




                                                                                                                                                                                                                                         • Estimation of capability presence
                                                                                                   Zèta                                                                                                Zèta




       technology                                                                          Thèta
                                                                                                                                                              Incremental                 Business Model
                                                                                                                                                                                               Thèta
                                         low




                                                                                                                                               low




                                                  low                                                             high                                  low                                                          high
                                                                              Business Model                                                                                     Business Model
                                                                                 Change                                                                                             Change




                                                                                                                                                                                                                        17-6-2009   9




                            The portfolio overview plots the initiatives in terms of predicted attractiveness,
                            ability to execute and impact




                                                                                                                                                                                                                                         • Based on previous phases distinct between various initiatives based
                            Build the portfolio

                                Attributes                                                                                            Innovation Candidates Portfolio

                                     The following attributes can be used to identify candidate




       IV. Build the
                                     innovations:
                                                                                                                                                high




                                                                                  Expected market growth.                                                             Alpha             Bèta         Gamma
                                                                                  Expected margin improvement.




                                                                                                                                                                                                                                           on the portfolio logic
                                                 Attractiveness                                                                                                                                               Iota
                                                                                                                                                                              Delta
                                                                                                                                                                              Epsilon
                                                                                                                                                                                               Kappa
                                                                                                                                                                                                         Thèta
                                                                                                                                      Attractiveness




                                                                                  Technological change.




       portfolio
                                                                                                                                         medium




                                            Ability to execute                    Business Model change.
                                                                                  Required investments.                                                                                    Zèta




                                                                                                                                                                                                                                         • Assess attractiveness, ability to execute, and impact
                                                                                  Expected revenues.
                                                    Impact
                                                                                                                                                                 Bubble size indicates
                                                                                                                                                                 expected revenues
                                                                                                                                               low




                                                                                                                                                                 (Impact)

                                                                                                                                                        low                           medium                         high
                                                                                                                                                                                 Ability to execute




                                                                                                                                                                                                                        17-6-2009   10




                            After the innovation candidate portfolio has been identified, analyzing and
                            framing it allows for ranking and prioritization of the candidates




                                                                                                                                                                                                                                         • Ranking & Prioritization based on portfolio logic
                            Conclusions & Recommentations

                                Innovation Portfolio Analysis                                                                         Ranking




       V. Recommendations
                                                                                                                                           Rank and prioritize the identified innovation
                                                                                                                                            opportunities with regard to:
                                          high




                                                                                                                                                Expected impact in terms of revenue.




                                                                                                                                                                                                                                         • Based on ranking determine: out of focus, opportunities, mature
                                                                    Alpha              Bèta        Gamma
                                                                                                                                                Attractiveness of the market in terms of future
                                                                                                          Iota                                    growth and margin improvements.
                                                            Delta
                                                    Opportunities                             Priorities                                        Ability to actually execute the innovation
                                                                           Epsilon                                                                opportunity.
                                                                                           Kappa
                                                                                                     Thèta
                                Attractiveness




       & Conclusions
                                   medium




                                                                                          Zèta                                             Mapping the innovation opportunities in a 2x2-portfolio
                                                                                                                                            matrix allows for identifying:
                                                                                                                                                Priorities: top candidates for resource allocation.
                                                    Currently out                                                                               Opportunities: innovation candidates with




                                                                                                                                                                                                                                           offerings, and priorities
                                                                                        Mature Offerings                                           attractive future market developments or
                                                      of Focus                                                                                     specific strategic value.
                                                               Bubble size indicates
                                                               expected revenues
                                                                                                                                                Mature Offerings: innovations for which
                                         low




                                                               (Impact)                                                                            capabilities to execute them exist or can be
                                                                                                                                                   easily sourced / developed.
                                                  low                             medium                          high                          Currently out of Focus: not interesting to focus
                                                                              Ability to execute                                                   on at this point in time.



                                                                                                                                                                                                                        17-6-2009   11




                                                                                                                                                                                                                                                                                                                 22-09-2009
With our Value Acceleration approach we improve an innovation initiative’s
value creation throughout it’s life cycle
III. Innovation Project Value Acceleration


                                                               Results
              Invent        Engage         Exploit & Refresh

                                                                 I   Reduce the required investment
                                                                         • Identify synergies with other Business
                                                                           Models
                                                                         • Identify possibilities for partnerships
            Break-even
               Point            III
                                                                II   Reduce the time-to-market
                                                                         • Time the market entry to ideal moment
                                                                         • Speed up by creating synergies with
                                                                           other Business Models
        I
                  II                                            III Increase value creation
                                                                         • Create value ramp-up after launch
                                                                         • Lengthen value generation time based
                                                                           on the Business Model Evolution
                                                                           Roadmap

                         Enable & Manage




                                                                                                               22-09-2009
Business Model Innovations requires an integration, forward or backward, in
the Value Chain; therefore Business Models of value Chain Partners need
alignment
IV. Business Model Innovation within the Value Chain




            KEY         KEY          VALUE               CUSTOMER   CUSTOMER   KEY         KEY          VALUE               CUSTOMER   CUSTOMER             KEY         KEY          VALUE               CUSTOMER   CUSTOMER
            PARTNERS    ACTIVITIES   PROPOSITION         RELATION   SEGMENTS   PARTNERS    ACTIVITIES   PROPOSITION         RELATION   SEGMENTS             PARTNERS    ACTIVITIES   PROPOSITION         RELATION   SEGMENTS




                        KEY                                                                KEY                                                                          KEY
                        RESOURCES                        CHANNELS                          RESOURCES                        CHANNELS                                    RESOURCES                        CHANNELS




            COST                               REVENUE                         COST                               REVENUE                                   COST                               REVENUE
            STRUCTURE                          STREAMS                         STRUCTURE                          STREAMS                                   STRUCTURE                          STREAMS




   Backward Business Model Integration                                                                                                            Forward Business Model Integration

              Establish fluid partnerships                                                                                   Build one-on-one customer experience
            Attracting required capabilities                                                                           Continuous interaction with customer to fulfill needs
           Sourcing for activities & resources                                                                            Utilizing new channels to connect to clients



           Business Model Innovation within the Value Chain creates a flexible network structure
                      to set a new customer experience and grow business value



                                                                                                                                                                                                                               22-09-2009
Koen Klokgieters
         Vice President Business Innovation
                  +31 6 511 23 259
          koen.klokgieters@capgemini.com
        Koenklokgieters-english.blogspot.com




Capgemini Consulting is the strategy
and transformation consulting brand
of Capgemini Group




                                               22-09-2009

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Business Innovation Approach

  • 1. Realizing Business Value Growth Business Innovation Approach Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group
  • 2. The life cycle of innovations is represented in the Innovation Framework ... Innovation Management Framework gives a high-level overview of the innovation management building blocks Innovation Target & Scope Creativity Invention Commercialization Strategy Focus areas within the Definition of organization gate gate Innovation Strategy Topic 1 Idea Review of ideas / Idea utilization • Identify and generation investment opportunities Topic 2 pursue trends Rejected • Corporate • List of Proposed ideas positioning Topic 3 • Decide on ideas to be Future candidates reviewed in detail • Partner • Further review strategy • Prioritization & funding Commercialized Performance Rewarding measures Communication & Enablement ... And providing a shared view on Innovation Management to understand your innovation management
  • 3. Our Generic Business Model has a central position in our Innovation Offerings Resources Offer Customer Cocreation Key Activities Relation Partner Network Key Resources Value Proposition Channels Segments Cost Structure PROFIT Revenu Streams Performance Source: Adapted from Alexander Osterwalder, Business Model Generation, a handbook for visionaries, game changers & challengers (working title, to be published August 2009) 22-09-2009
  • 4. We use the Business Model Canvas to describe and assess the key drivers within a Business Model Business Model Canvas KEY KEY VALUE CUSTOMER CUSTOMER PARTNERS ACTIVITIES PROPOSITION RELATION SEGMENTS What key activities do What kind of relations you need to perform do your client expect and how easily can you and which kind do you What can partners do to do this? Which of you maintain? What are your leverage your business customer’s problems do customer’s needs, model (better, at lower you solve and which problems, desires, and cost)? KEY needs are satisfied? ambitions? RESOURCES CHANNELS What key resources Through which means does your business do your clients want to model require? be reached and which means do you utilize? COST REVENUE STRUCTURE STREAMS What is the cost structure of your business What value are your customers willing to model and is this in line with the core pay for and what is the preferred payment values of the business model? mechanism? 22-09-2009
  • 5. We apply our Innovation Services on strategic, tactical, and operational level within a firm as well as cross-firm within the Value Chain Introduction Implications for Implications for Within Company suppliers clients & channels Strategical level Strategical level Strategical level Partnership I Client & channel requirements Challenging the innovation strategy requirements Tactical level Tactical level Tactical level II Innovation Portfolio Management & Client & channel Partner selection Business Model Impact selection Operational level Operational level Operational level Partnership III Innovation Project Client & channel management Value Acceleration management IV Business Model Innovation within the Value Chain 22-09-2009
  • 6. Table of contents Content Innovation Services I. Challenging the innovation strategy II. Innovation Portfolio Management & Business Model Impact III. Innovation Project Value Acceleration IV. Business Model Innovation within the Value Chain 22-09-2009
  • 7. The innovation strategy is challenged using the outside world with its trends as a staring point to create various scenarios I. Challenging the innovation strategy Scenarios Factors The use of various trends…. high Bѐta Epsilo • Mega trends n Alpha Delta • Consumer trends Gam ma • Technology trends Zѐta • Industry trends …sets the challenges to overcome based on Trend Impact impact & likelihood… local Economy Economy global • Position in Value Chains • Current Business Model • Attractiveness to potential customers …and determine the need for: Kapp Iota a • New applications Thѐta Ѐta • New products and services • New Business Models low 22-09-2009
  • 8. Our Innovation Portfolio method assesses the impact per innovation initiative in terms of Business Model, Technology, and Strategic Contribution & Value II. Innovation Portfolio Management & Business Model Impact Based on the contribution to Business Drivers and Value Creation the initiatives that deliver most of the strategic objectives are highlighted • Input from corporate strategy I. Alignment with Business Drivers & Value Creation I. Alignment with Initiatives Alpha Growth Market Business Drivers Market Share Revenue stream Value Creation Business Case Contribution • Validation against strategic goals & objectives Beta business drivers Delta Gamma Does the initiative contribute to a growth of the total market volume? Epsilon Zeta Is it plausible to appropriate a Does the project generate new revenue streams? and value creation • Assessment of Business Case potential Eta percentage of the market growth that is in line with strategic targets? Theta Iota Kappa 19-6-2009 5 Business Model Canvas KEY VALUE CUSTOMER CUSTOMER PARTNERS KEY ACTIVITIES PROPOSITION RELATION SEGMENTS • Detailed Business Model Canvas per initiative What key activities do What kind of relations II. Business Model you need to perform do your client expect and how easily can you and which kind do you What can partners do to do this? Which of you maintain? What are your leverage your business customer’s problems do customer’s needs, model (better, at lower you solve and which problems, desires, and cost)? KEY needs are satisfied? ambitions? RESOURCES CHANNELS • Sharpening around (key) building blocks What key resources Through which means per initiative does your business do your clients want to model require? be reached and which means do you utilize? COST REVENUE STRUCTURE STREAMS What is the cost structure of your business What value are your customers willing to model and is this in line with the core pay for and what is the preferred payment values of the business model? mechanism? 17-6-2009 21 Plotting the changes in a 2x2 matrix provides insight and direction for balancing the portfolio in levels of innovativeness • Assessment of degree of change on Business Model & Technology Impact on Business Model & Technology III. Impact on Current Innovation Portfolio Target Innovation Portfolio high high • Validation against previous experiences Alpha Gamma Alpha Gamma business model & Iota Iota Radical Business Model Epsilon Epsilon Technological Technological Beta Beta Change Change Delta Delta • Estimation of capability presence Zèta Zèta technology Thèta Incremental Business Model Thèta low low low high low high Business Model Business Model Change Change 17-6-2009 9 The portfolio overview plots the initiatives in terms of predicted attractiveness, ability to execute and impact • Based on previous phases distinct between various initiatives based Build the portfolio Attributes Innovation Candidates Portfolio The following attributes can be used to identify candidate IV. Build the innovations: high  Expected market growth. Alpha Bèta Gamma  Expected margin improvement. on the portfolio logic Attractiveness Iota Delta Epsilon Kappa Thèta Attractiveness  Technological change. portfolio medium Ability to execute  Business Model change.  Required investments. Zèta • Assess attractiveness, ability to execute, and impact  Expected revenues. Impact Bubble size indicates expected revenues low (Impact) low medium high Ability to execute 17-6-2009 10 After the innovation candidate portfolio has been identified, analyzing and framing it allows for ranking and prioritization of the candidates • Ranking & Prioritization based on portfolio logic Conclusions & Recommentations Innovation Portfolio Analysis Ranking V. Recommendations  Rank and prioritize the identified innovation opportunities with regard to: high  Expected impact in terms of revenue. • Based on ranking determine: out of focus, opportunities, mature Alpha Bèta Gamma  Attractiveness of the market in terms of future Iota growth and margin improvements. Delta Opportunities Priorities  Ability to actually execute the innovation Epsilon opportunity. Kappa Thèta Attractiveness & Conclusions medium Zèta  Mapping the innovation opportunities in a 2x2-portfolio matrix allows for identifying:  Priorities: top candidates for resource allocation. Currently out  Opportunities: innovation candidates with offerings, and priorities Mature Offerings attractive future market developments or of Focus specific strategic value. Bubble size indicates expected revenues  Mature Offerings: innovations for which low (Impact) capabilities to execute them exist or can be easily sourced / developed. low medium high  Currently out of Focus: not interesting to focus Ability to execute on at this point in time. 17-6-2009 11 22-09-2009
  • 9. With our Value Acceleration approach we improve an innovation initiative’s value creation throughout it’s life cycle III. Innovation Project Value Acceleration Results Invent Engage Exploit & Refresh I Reduce the required investment • Identify synergies with other Business Models • Identify possibilities for partnerships Break-even Point III II Reduce the time-to-market • Time the market entry to ideal moment • Speed up by creating synergies with other Business Models I II III Increase value creation • Create value ramp-up after launch • Lengthen value generation time based on the Business Model Evolution Roadmap Enable & Manage 22-09-2009
  • 10. Business Model Innovations requires an integration, forward or backward, in the Value Chain; therefore Business Models of value Chain Partners need alignment IV. Business Model Innovation within the Value Chain KEY KEY VALUE CUSTOMER CUSTOMER KEY KEY VALUE CUSTOMER CUSTOMER KEY KEY VALUE CUSTOMER CUSTOMER PARTNERS ACTIVITIES PROPOSITION RELATION SEGMENTS PARTNERS ACTIVITIES PROPOSITION RELATION SEGMENTS PARTNERS ACTIVITIES PROPOSITION RELATION SEGMENTS KEY KEY KEY RESOURCES CHANNELS RESOURCES CHANNELS RESOURCES CHANNELS COST REVENUE COST REVENUE COST REVENUE STRUCTURE STREAMS STRUCTURE STREAMS STRUCTURE STREAMS Backward Business Model Integration Forward Business Model Integration Establish fluid partnerships Build one-on-one customer experience Attracting required capabilities Continuous interaction with customer to fulfill needs Sourcing for activities & resources Utilizing new channels to connect to clients Business Model Innovation within the Value Chain creates a flexible network structure to set a new customer experience and grow business value 22-09-2009
  • 11. Koen Klokgieters Vice President Business Innovation +31 6 511 23 259 koen.klokgieters@capgemini.com Koenklokgieters-english.blogspot.com Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group 22-09-2009