Diploma in Public Service Delivery Introduction to Management Model
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Diploma in Public Service Delivery Introduction to Management Model
- 1. Diploma in Public Service Delivery Introduction to Management
- 3. Model of Management Purpose Process People Performance
- 4. Model of Management- Environment Purpose Process People Culture Macro Environment Task & Competitive Environment Internal Environment
- 5. Efficiency vs. Effectiveness INPUTS OUTPUTS OUTCOMES
- 6. Activity Self Assessment Your Role as a Manager Task % Your input % Others input Team % Time spent in building team, communicating information i.e. regular meeting Individual % of time given to one to one sessions, feedback, dealing with difficulties
- 7. Organisational Hierarchy and Individual Growth 90% Managerial Managerial Managerial Managerial Operating Operating Operating 30%/70% 50% / 50% 70/80% / 20/30%
- 12. Delegation v Allocation v Abdication Effective Delegation
- 16. TRUST CONTROL Getting the Balance
- 19. Performance Management Cycle Setting of Objectives Rewards (Based on outcomes) Measurement of Performance Feedback of Results Amendments to Objectives and Activities