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Tong
Katie
Kristen
Jennifer
Tong Katie Kristen Jennifer
10
3.1 x 1.6 x1.6 x
2.9 x
2.2 x
10
3.1 x 1.6 x1.6 x
2.9 x
2.2 x
Background
1969
1979
1989
MORE THAN
HISTORY
40 YEARS
QUICK-SERVICE
HAMBURGER COMPANIES
IN THE WORLD
LARGEST
1989
1999
2009
2013
ONE OF THE
MORE THAN
FRANCHISES
6,500
COUNTRIES
27
STORE MODERNIZATION
PREMIUM FOOD
Sales
Brand
2011
Category: Fast-food chains of the United States
Source: Technomic – Annual Top 500 Chain Restaurant Report
$8.5 billion $8.4 billion
$34.2 billion
Sales
Rank
Category: Restaurant chains of the United States
No.2 No.3No.1
Source: Technomic – Annual Top 500 Chain Restaurant Report
2006
Sales
Rank
Category: Restaurant chains of the United States
No.2 No.3No.1
Source: Technomic – Annual Top 500 Chain Restaurant Report
2011
Competition
WHERE’S THE BEEF?
Value
Quality
U.S. Dining Quick Service Restaurants
(Latest date is from 10/15/2012)
95
76
57
38
19
-30 7 24 41 58 75 92
0
Source: brandindex.com
“QUALITY IS OUR RECIPE”
POSITIONING
STORE MODERNIZATION
PREMIUM FOOD
REPOSITIONING
“A RESTAURANT
AT A PRICE”
69 70 71 72 73 74 75 76 77 7879 80 81 82 8384 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13
New Logo
Year
New Logo
69 70 71 72 73 74 75 76 77 7879 80 81 82 8384 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13
New Logo
Year
New Logo
10
3.1 x 1.6 x1.6 x
2.9 x
2.2 x
New Logo
10
3.1 x 1.6 x1.6 x
2.9 x
2.2 x
SOMETHING
DISAPPEARS
IN THE
NEW LOGO.
1992
1992 2011
2011
Howard Shultz,
Starbucks President and CEO
“We've allowed (the siren) to come out of the circle in a
way that I think gives us the freedom and flexibility to
THINK BEYOND COFFEE.”
“The Starbucks brand continues to embrace our heritage
and also ensure we remain relevant and poised for
FUTURE GROWTH.”
2013
If you think about our brand, gosh, we certainly sell a
lot of hamburgers and cheeseburgers, but we also are
LEADERS IN CHICKEN AND SALADS.”
We felt we needed to reflect our product line of
today and where we need to be
IN THE FUTURE.”
Craig Bahner
Wendy’s CMO
New Store Concepts
Pittsburgh
Phoenix
Virginia Beach
Toronto
Columbus
Modern Urban Traditional Classic
4 PROTOTYPES
Modern Urban Traditional Classic
4 PROTOTYPES
3rd Place
A MODERN & SIMPLE LOOK
5 Distinct Seating Types
Large Windows
WiFi & Flat Screen TVs
Digital Menu Boards
Refrigerated Display Cases
Coca-Cola Freestyle Machines
Drive-Thru
SUCCESSFUL
REDESIGNCOST
$750,000
ROI
25-30
As an incentive to franchises, Wendy’s is offering
to the first 100 franchises that remodel. $100,000
MENU
strawberries
FRESH INGREDIENTS
& PREPARATION
Seasonal Berry Almond Chicken Salads
blueberries
FRESH BAKED GOODSChocolate Chunk Cookies
Oatmeal Bars
Oreo Brownies
COFFEE LINE
Vanilla Iced Coffee Mocha Roaster
Original Redhead
Discussion Questions
What is Wendy’s current positioning
before the rebranding efforts?
QUESTION 1
QUESTION 2
Is the goal of being a
really in line with the essences of the Wendy’s brand?
“ restaurant at a price”
Do new concepts
QUESTION 3
such as the new logo, remodeling, and higher-end menu items
align with Wendy's value proposition?
How can Wendy’s tell their story in a new way
QUESTION 4
without destroying the essences of the brand
and the positioning consumers have in their minds?
thank youthank you

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Wendy's / Case Analysis Presentation (Emerson College)