Vodafone supports businesses and consumers across Greece with innovative communication services. Vodafone has identified "a cyber attack resulting in customer data loss" as a top 10 strategic risk, and takes a mature approach to mitigating this risk.

1. Vodafone’s
Security
Priorities
Kostas Panagos
Head of Corporate Security Risk &
Compliance

2. Vodafone's security
priorities:
Ready and
proactive
Nov 4,2016
Kostas Panagos
Head of Corporate Security Risk &
Compliance

3. A Strategic Investor
Subsidiary of Vodafone Group Plc, one of the world’s leaders in
telecommunications, with a strong presence in the country’s mobile, fixed and
internet market.
Since the launch of its operations in Greece, Vodafone has been driving the
market forward and contributing to innovation, with investments of more than
€1.5 billion since 2008.
• 300 € million for hellas online acquisition – a direct investment in
Greece
A Sustainable Business
Aiming to deliver meaningful socio-economic benefits for customers and wider
society.
Focus on women’s empowerment, energy innovation, youth skills & jobs.
Creating value in Greece

4. 4
With Our Strong Telecommunications Network
One of the largest private fiber-optics networks in Greece
Extensive 3G and 4G coverage and 4G+ services.
With Total Telecommunications Services
We support the daily needs of businesses and consumers through
innovative products, comprehensive services in fixed, internet, pay
TV, and mobile telephony, along with specialized ICT business
solutions. Leading provider of mobile solutions to Enterprises in
Greece.
With Superior Customer Experience
Recognized as an experienced and innovative partner that
addresses current communication needs with high-quality,
innovative solutions and excellent customer service.
Empowering Customers

5. Security
Strategy 2020
5
• Cyber Defense : an integral part of
our 2020 Security Strategy
• Customer Security : Key priority
Cyber attack resulting in customer data loss : within our top 10
Strategic Risks.

6. 6
1Security Awareness in everything we do

7. Technical capability allows for smooth detection and
mitigation
7
37
26
DDoS Attacks targeted
Vodafone Greece
Mitigated Attacks
0 10 20 30 40
DDoS
April-Oct 2016 Data
31.…
523.629
Blocked
Analysed Events
0 200 400 600
Thousands
Web Application
Firewall
Blocked Analysed Events
13.458
456.005
Blocked
Analysed Events
0 200 400
Thousands
Intrusion Prevention
System
Blocked Analysed Events

8. 8
Real example: PBX Hacking
Hackers take control of customers’ own PBX equipment
Perform thousands overlapping calls towards high risk international destinations.
17 fixed services customers were victims of fraud, detected and notified by us during
2016 .
We prevented losses for our Customers of €0,5M
Communication with the customer to resolve the issue
Awareness material for the customers “How to configure the PBX securely” available in
www.vodafone.gr

9. Enjoy the day!

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