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CALL CENTER BACKUP FOR RETAIL STORES

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kerrykelcom

PROMOTIONAL PPT FOR RETAIL OPERATIONS MANAGERS

TechnologieBusiness
1 von 10
Telephone Backup Personnel Like having an extra staff member in every store…available to work on 18 seconds notice
Which customer is more important? ,[object Object]
Obviously they’re both important.. ,[object Object],[object Object]
How many sales are lost like this… ,[object Object],[object Object],[object Object],[object Object]
SOLUTION….”3 RING NO ANSWER TRANSFER” ,[object Object]
Once the call comes to me I will answer it.. 1) GOOD MORNING, ABC LAKESIDE MALL, THIS IS SUE..HOW MAY I HELP YOU?
I will explain that the staff are busy and offer to take a message 2) I will fax or email that message back to the location immediately
I am available 7 days a week – from open to close… 3) You don’t need to schedule me, I just show up when I’m needed…18 seconds (3 rings) after the phone rings…
PRICING… ,[object Object],[object Object],[object Object]
For more information… ,[object Object],[object Object],[object Object],[object Object]

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CALL CENTER BACKUP FOR RETAIL STORES

  • 1. Telephone Backup Personnel Like having an extra staff member in every store…available to work on 18 seconds notice
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Once the call comes to me I will answer it.. 1) GOOD MORNING, ABC LAKESIDE MALL, THIS IS SUE..HOW MAY I HELP YOU?
  • 7. I will explain that the staff are busy and offer to take a message 2) I will fax or email that message back to the location immediately
  • 8. I am available 7 days a week – from open to close… 3) You don’t need to schedule me, I just show up when I’m needed…18 seconds (3 rings) after the phone rings…
  • 9.
  • 10.