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Engaging you audience for a informed digital marketing campaign in the age of social media

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Engaging you audience for a informed digital marketing campaign in the age of social media' focusing on tracking trends with social media, discovering deeper insights by engaging not leading the consumer, understanding and identifying your target market, gamification to engage gen z and millennials,immersive tech. F

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Engaging you audience for a informed digital marketing campaign in the age of social media

  1. 1. Engaging your audience for a informed digital marketing campaign in the age of social media Case Study, Concepts, and Debatable Ideas Kenny Ong Universal Music Group Malaysia, Singapore & IndoChina http://totallyunrelatedrandomanddebatable.blogspot.com/
  2. 2. 2 http://totallyunrelatedrandomanddebatable.blogspot.com/
  3. 3. LABELS ARTISTS OVER 6,700 ESTABLISHED & EMERGING ARTISTS REPRESENTING ALL GENRES PUBLISHING CATALOGUE LEADING WORLDWIDE PUBLISHING COMPANY MUSIC ICONIC & INFLUENTIAL LABELS & MUSIC CO ACROSS 60 COUNTRIES MOST LOVED ICONS MERCHANDISE #1 MERCHANDISING COMPANY WORLDWIDE
  4. 4. 4 http://totallyunrelatedrandomanddebatable.blogspot.com/A U N I V E R S A L M U S I C G R O U P & B R A N D S P R E S E N T A T I O N , 2 0 1 6 • LIVE EVENTS • INFLUENCER MARKETING • CAMPAIGNS, MARKETING & PROMOTION • PRODUCT PLACEMENT • ENDORSEMENT & BRANDED CONTENT
  5. 5. 5 http://totallyunrelatedrandomanddebatable.blogspot.com/
  6. 6. RULE 1: REMEMBER THE COW Our Ancestors understood marketing way before us http://totallyunrelatedrandomanddebatable.blogspot.com/
  7. 7. 7 http://totallyunrelatedrandomanddebatable.blogspot.com/ “Cow Don’t Drink Water Cannot Keep Cow Head Down”
  8. 8. 8 http://totallyunrelatedrandomanddebatable.blogspot.com/ 1. Compliance 2. Influence 3. Attribution obvious not obvious self
  9. 9. 9 http://totallyunrelatedrandomanddebatable.blogspot.com/ 1. credible expert (authority), 2. if we regard him or her as a trusted friend (likeability), 3. if we feel we owe them one (reciprocity), 4. or if doing so will be consistent with our beliefs or prior commitments (consistency). 5. we are also inclined to make choices that we think are popular (consensus), 6. and that will net us a scarce commodity (scarcity). Social Influence
  10. 10. RULE 2: THE REAL GOAL OF MARKETING AND BRANDING Understanding our role in the whole scheme of things http://totallyunrelatedrandomanddebatable.blogspot.com/
  11. 11. 11 http://totallyunrelatedrandomanddebatable.blogspot.com/ What is the purpose of Marketing & Branding? Ultimate Objective of Marketing: “Get more people, to buy more things, more frequently, at higher prices.” Sergio Zyman “Retention and Loyalty are useless if No Conversion is happening.”
  12. 12. 12 http://totallyunrelatedrandomanddebatable.blogspot.com/ What is the purpose of Marketing & Branding? “Retention and Loyalty are useless if No Conversion is happening.” “Communication is useless if No Conversion is happening.”
  13. 13. 13 http://totallyunrelatedrandomanddebatable.blogspot.com/ What is the Objective? 1.Comm = Relationship (something like Dating) 2.Comm ≠ Media glitz 3.Comm ≠ ATL/BTL/BwTL/ArTL/FTL 4.Comm ≠ CSR 5.Comm ≠ Social Media 6.Comm = Get more people, to buy more, more frequently, at higher prices
  14. 14. 15 http://totallyunrelatedrandomanddebatable.blogspot.com/ “Black Beatles” – Rae Sremmurd & Gucci Mane>40M views 2M views per day
  15. 15. 16 http://totallyunrelatedrandomanddebatable.blogspot.com/ “Black Beatles” – Rae Sremmurd & Gucci Mane • Twitter Rae Sremmurd’s account +19,000 followers • Twitter >1.1 million tweets mention “Rae Sremmurd” and #BlackBeatles • Spotify streams +170% • Spotify >55 million streams • Youtube >42 million views • Youtube between 1M and 2M plays per day • Pandora +1118% • Pandora +100,000 stations
  16. 16. RULE 3: THE PRODUCT IS NOT THE PRODUCT How I spend my money is my business http://totallyunrelatedrandomanddebatable.blogspot.com/
  17. 17. 18 http://totallyunrelatedrandomanddebatable.blogspot.com/ What is the Product? Core Buying Purpose/ Customer Value Proposition/ Job To Be Done (JBTD)
  18. 18. 19 http://totallyunrelatedrandomanddebatable.blogspot.com/ “The Product is Not the Product” • What is the customer really buying? • What is the “Core Buying Purpose”?
  19. 19. 3 Paths Business ChannelTarget PLAN
  20. 20. THE BUSINESS MODEL The biggest impact http://totallyunrelatedrandomanddebatable.blogspot.com/
  21. 21. 22 http://totallyunrelatedrandomanddebatable.blogspot.com/ 3 Paths Business ChannelTarget PLAN
  22. 22. 24 http://totallyunrelatedrandomanddebatable.blogspot.com/ What is the Business Model? USP Market Discipline Profit Model •Google •Tata Nano
  23. 23. 25 http://totallyunrelatedrandomanddebatable.blogspot.com/ Market Discipline "They are the most innovative" "Constantly renewing and creative" "Always on the leading edge" "A great deal!" Excellent/attractive price Minimal acquisition cost and hassle Lowest overall cost of ownership "A no-hassles firm" Convenience and speed Reliable product and service "Exactly what I need" Customized products Personalized communications "They're very responsive" Preferential service and flexibility Recommends what I need "I'm very loyal to them" Helps us to be a success Product Leadership Operational Excellence Customer Intimacy • Cost • Convenience • TCO • Features, Benefits • Limited Range • Solutions • Customization • Breadth & Depth
  24. 24. 26 http://totallyunrelatedrandomanddebatable.blogspot.com/ Market Discipline "They are the most innovative" "Constantly renewing and creative" "Always on the leading edge" "A great deal!" Excellent/attractive price Minimal acquisition cost and hassle Lowest overall cost of ownership "A no-hassles firm" Convenience and speed Reliable product and service "Exactly what I need" Customized products Personalized communications "They're very responsive" Preferential service and flexibility Recommends what I need "I'm very loyal to them" Helps us to be a success Product Leadership Operational Excellence Customer Intimacy•Air Asia •LV •Ramly
  25. 25. 27 http://totallyunrelatedrandomanddebatable.blogspot.com/ Operational Excellence • Competitive price • Error free, reliable • Fast (on demand) • Simple • Responsive • Consistent information for all • Transactional • 'Once and Done' Customer Intimacy • Management by Fact • Easy to do business with • Have it your way (customization) • Market segments of one • Proactive, flexible • Relationship and consultative selling • Cross selling Product Leadership • New, state of the art products or services • Risk takers • Meet volatile customer needs • Fast concept-to- counter • Never satisfied - obsolete own and competitors' products • Learning organization Alignment & Consistency: Disciplines, Priorities, and KPIs
  26. 26. UNDERSTANDING THE TARGET The power of targeted communications http://totallyunrelatedrandomanddebatable.blogspot.com/
  27. 27. 29 http://totallyunrelatedrandomanddebatable.blogspot.com/ 3 Paths Business ChannelTarget PLAN
  28. 28. 31 http://totallyunrelatedrandomanddebatable.blogspot.com/ Understanding the Target
  29. 29. 32 http://totallyunrelatedrandomanddebatable.blogspot.com/ Content for WHO? Age Gender Location Language Interests
  30. 30. 34 http://totallyunrelatedrandomanddebatable.blogspot.com/
  31. 31. 35 http://totallyunrelatedrandomanddebatable.blogspot.com/ Gamification – basic elements
  32. 32. 36 http://totallyunrelatedrandomanddebatable.blogspot.com/ Gamification – best practices
  33. 33. 37 http://totallyunrelatedrandomanddebatable.blogspot.com/
  34. 34. 38 http://totallyunrelatedrandomanddebatable.blogspot.com/
  35. 35. RIGHT TOOLS, RIGHT TIME, THE RIGHT AUDIENCE The power of targeted communications http://totallyunrelatedrandomanddebatable.blogspot.com/
  36. 36. 40 http://totallyunrelatedrandomanddebatable.blogspot.com/ 3 Paths Business ChannelTarget Content
  37. 37. A. CONTENT SHARING UMG’s Lemonade http://totallyunrelatedrandomanddebatable.blogspot.com/
  38. 38. 42 http://totallyunrelatedrandomanddebatable.blogspot.com/A U N I V E R S A L M U S I C & B R A N D S P R E S E N T A T I O N , 2 0 1 6
  39. 39. 43 http://totallyunrelatedrandomanddebatable.blogspot.com/
  40. 40. 44 http://totallyunrelatedrandomanddebatable.blogspot.com/
  41. 41. 45 http://totallyunrelatedrandomanddebatable.blogspot.com/
  42. 42. 46 http://totallyunrelatedrandomanddebatable.blogspot.com/
  43. 43. 47 http://totallyunrelatedrandomanddebatable.blogspot.com/
  44. 44. B. IMMERSIVE TECH UMG’s VRTGO http://totallyunrelatedrandomanddebatable.blogspot.com/
  45. 45. 49 http://totallyunrelatedrandomanddebatable.blogspot.com/ Immersive Tech
  46. 46. 50 http://totallyunrelatedrandomanddebatable.blogspot.com/
  47. 47. 51 http://totallyunrelatedrandomanddebatable.blogspot.com/
  48. 48. 52 http://totallyunrelatedrandomanddebatable.blogspot.com/
  49. 49. 53 http://totallyunrelatedrandomanddebatable.blogspot.com/
  50. 50. 54 http://totallyunrelatedrandomanddebatable.blogspot.com/
  51. 51. 55 http://totallyunrelatedrandomanddebatable.blogspot.com/
  52. 52. 56 http://totallyunrelatedrandomanddebatable.blogspot.com/ Agenda Business ChannelTarget PLAN
  53. 53. 57 http://totallyunrelatedrandomanddebatable.blogspot.com/ End Notes
  54. 54. 58 http://totallyunrelatedrandomanddebatable.blogspot.com/
  55. 55. 59 http://totallyunrelatedrandomanddebatable.blogspot.com/
  56. 56. 60 http://totallyunrelatedrandomanddebatable.blogspot.com/ Venue: Koh Pich - ‘Diamond Island’ Attendees - approx. 25,000 people Earned Media (Traditional) •12 online sites announced the show •9 TV stations broadcasted about the show •2 phone interviews broadcasted on radio •9 main stream newspapers announced the show •7 magazines covered the event •2 international newspapers covered the show Earned Media (Social) •30,019 likes for Demi Lovato Fan Page •Average reach per post - 5000 •+340,000 Facebook fans since the launch of the Artist of the Month program •+401,000 Facebook fans since the launch of the Partnership •1st Facebook fanbase for a brand in Cambodia
  57. 57. 61 http://totallyunrelatedrandomanddebatable.blogspot.com/ What is the purpose of Marketing & Branding? Ultimate Objective of Marketing: “Get more people, to buy more things, more frequently, at higher prices.” Sergio Zyman
  58. 58. Thank You. soft copy of slides: http://totallyunrelatedrandomanddebatable. blogspot.com/

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