Case study on implementation of erp solutions in pictc
1. CASE STUDY On Implementation of
ERP solutions in Punjab information
and technology corporation limited
2. Introduction
• The Case study is based on implementing ERP
solutions to PICTC
• In the year 2009, Punjab Information &
Communication Technology Corporation
Limited (PICTCL) decided to re-organize and
re-engineer itself to align with a long term
strategic road map for its future and to take
the organization to the next level.
3. Introduction
• The Corporation decided to implement
Enterprise Resource Planning (ERP) system to
ensure complete automation of its internal
functioning to deliver services to all its
stakeholders in an efficient manner.
• This case study describes the choice, analysis,
challenges, implementation and benefits
derived by use of Enterprise Applications at
PICTCL
4. What is ERP ?
• Enterprise resource planning is the integrated
management of core business processes,
often in real-time and mediated by software
and technology.
• ERP in simple terms is a tool that consolidates
various processes that are essential to run the
company like HR, Manufacturing, services,
supply chain, procurements and others
6. Pre Implementation Scenario
• Before implementation of ERP in PICTCL, the
Corporation used to work with antiquated
inefficient procedures and considering
physical files as “Bible of operations”.
• There was no uniformity or standardization in
processing of the cases and documentation of
the processes was also not up to the mark.
7. Project Implementation
• The implementation of ERP was at the core for
transforming the organization towards achieving
excellence in the delivery of services to its
customers and achieving optimal internal
efficiency and effectiveness
• PICTCL has implemented a standard off the shelf
ERP system which covered all the divisions of the
Corporation and its various functions. The entire
system implemented by the Corporation is
depicted below:
8.
9. Results of Implementation
• The ERP product suite caters the Organization’s
services requirement and provide interface to the
external customers to interact seamlessly with
PICTCL. ERP solution is equipped with various
division specific modules and few common
modules that are used across divisions
• The below table shows the various stake holders
in the company and the roles offered to them by
the ERP module.
10. STAKE HOLDER SERVICES OFFERED
INTERNAL STAFF MEMBERS
Financial management services
Project Management services
Human Resource Management services
Procurement Management services
Estate Development & Management
services
Customer Relationship Management
services
Inventory Management services
Document & Workflow Management
services
Assignee Management services
Learning Management services
Portal services
Franchisee Management services
Asset Management services
Legal Case Monitoring services
Central Record Keeping service
11. STAKE HOLDER SERVICES OFFERED
INVESTORS
Facility for investors to voice their
opinions on draft policies or any other
query
Online applications for Single window
services
Effective monitoring the status of
clearances of files
PROSPECTIVE AND EXISTING ALLOTTEES
Online application for allotment of plot
Approval of Building Plans
Execution of lease deed
Permission to mortgage
Change in Name, Style & Constitution
Permission to rent out premises
Conversion of leasehold to freehold
Transfer of plot
12. STAKE HOLDER SERVICES OFFERED
FRANCHISEE
Online applications & submission of
documents for opening of franchisee
centers or for renewal of an existing
center
Online system to send the monthly
progress report, maintain the database
of students which can accessed from
head quarter
Online payments of royalties and other
fees
EXTERNAL DEPARTMENTS
Easy access to the department’s
responsibilities, Minutes of meetings &
decisions taken
Easy access to the actionable items
decided in the meeting
Online requisitions by external
organizations for requirement of
manpower
Facility to external organizations to fill
attendance online for manpower
