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SCAN Health: From Flexible Work to Corporate Agility
1. #3 Transforming the Workplace and
Strategy at SCAN Health: From
Flexible Work to Corporate Agility
Moderator: James M Baker, Deloitte Consulting
Panelists: James Ware, The Future of Work…unlimited
Diane Coles, SCAN Health Plan
2. Introductions
Moderator
James M Baker
Senior Manager, Strategy & Operations
Deloitte Consulting
10 Years Management Consulting experience
Deep experience across CRE, corporate services , &
workplace strategy
MBA, Georgetown; MCR, CoreNet; CoreNet Faculty
Member
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3. Introductions
Panelist
Diane Coles, MCR
Director, Workplace Solutions
SCAN Health Plan
Over 20 years CRE, FM, and BCP experience
Co-Author Cut it Out: Save for Today Build for Tomorrow
Guest Lecturer, MIT Professional Education Programs
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4. Introductions
Panelist
James Ware, PhD
Executive Director
The Future of Work… unlimited
30+ years experience as a consultant, research,
executive educator, author
Co-Author, Corporate Agility
Co-Author, Cut It Out! Save for Today, Build for Tomorrow
Consultant/Advisor to SCAN Health, 2006-2011
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5. Now Playing . . .
From. . .
FLEXIBLE FLEXIBLE CORPORATE
TO TO
WORK! FACILITIES! AGILITY!
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14. The Story Line
In Seven Acts
Moving to a Selling in
Growing Making Asking Learning Reaching
Permission
New a Down
Pains Friends Lessons Neighborhood Maturity
Economy
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25. Three Dimensions of Success
EFFICIENCY – making the most of the space
density of occupancy cost of occupancy
cost of churn AWESOME ROI
EFFECTIVENESS – making the most out of people
employee attraction/retention
department productivity
EXPRESSION – making the most of the mission
employee engagement
job satisfaction/flexibility
26. The Numbers
• Provisioning cost 38%
• Provisioning time 12 weeks to 3 days
• Space requirements 25%
• Return on investment 40%+
• Employee productivity 18%
• Employee engagement No change
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29. Perspectives: Employees
“I would rather find another job than
come back in the office.”
“My production went up slightly at
home, but my accuracy went way up!”
“We feel we are more of a team now
than when we were in the office.”
“We can talk to each other faster
than someone in the office – when
you call the office you get voicemail.”
“I’m calling my manager asking, ‘Is
there anything else you want me to
do?’”
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30. Perspectives: Managers
“We should have manager training
prior to selecting ‘remote workers.’”
“I’m surprised how quickly they
separated themselves from the
office. They don’t want to come
back.”
“The home-based workers are
telling me about things that I don’t
even know are happening here at
SCAN.”
“I’m concerned about keeping the
AWESOME employees connected
with the company.”
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32. The New Space Concept
The Neighborhood
– Townhouse
– Single Occupant
– Collaboration Parks
– Phone Booths
– Café
– Library
– Mail Box Etc. / Copy
Center
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47. AWESOME Impacts
Business Continuity
Records Management Mail
Planning
Paperless Strategy Customer Outreach
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48. Triple Bottom Line Results
18% productivity gain 450,000 fewer miles $7 million savings
“0” home worker comp Reduced GGE 40% ROI
Attract and retain 22 tons less paper 25% less CRE staff
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49. Corporate Agility
“A Roadmap for Quick Expansion into New Territories”
“AWESOME has fundamentally changed the way that
SCAN looks at its business model”
Hank Osowski, SVP, Business Development.
Business
Development
Workforce Workplace
Planning Strategy
Marketing IT Operations
Sales Strategy
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