Companion Worksheet for the CVC Design Thinking Workshop

1. STEP 1: EMPATHY
Interview your expert / designer to learn about their personal experience as a patient
or caregiver.
• Ask open ended questions
– what, why, and how
• Listen for something
unexpected
• Ask why…and then ask it
again…and again…
STEP 2: DEFINE
• Try to pinpoint your client’s
specific problems or needs
• Consider who, what, and
why
• Think big-picture to select
the proper scope
Write your problem statement here.
Notes:
Key insight:
Clearly define the problem you want to tackle relating to patient-provider communication.
• Understand the problem
before trying to solve it

2. STEP 3: IDEATE
Quickly sketch at least 6 ideas.
• Generate potential ways to solve the problem or take
advantage of the opportunity you’ve been presented
•
technology, etc.)

3. Prioritize your best idea based on your client’s feedback and expand on it by drawing
a detailed prototype below.
• Share your prototype with
your partner
• Use their feedback to
improve your idea -
What works? What doesn’t?
Notes:
STEP 5: TEST
Get feedback from your partner on your idea.
STEP 4: PROTOYPE