Top 10 and Insight into IT Strategic challenges Presented at the IT Strategy Forum organized by IIRME in Dubai, UAE, presented by Jorge Sebastiao for eSgulf

1. Insight into today's IT Strategic Challenges Jorge Sebastião Founder and CEO [email_address] www.esgulf.com

2. The Net is very different Internet Instantaneous Any- to-any Standards- based Always- on Mobility In person Phone Mail Private networks

4. How Do We Manage Enterprise Complexity? ERP Solutions Mainframe Client/Server Heterogeneous distributed databases Mission Critical Availability The Internet heightens availability requirements Inter-dependencies of applications with business

5. Products Are Not Enough People Technology Process

6. Management Requirements

13. Telephone Services Data Services (WWW, e-mail, etc) Video Services (TV, movie, etc) Telephone Services Network Video Services Network Data Services Network Policy Area 1 Policy Area 2 Policy Area 3 Legacy: Vertically-Integrated Networks pre-NGN Network Challenges - Legacy Networks

16. Users Want Mobility? Home working 89% of top 100 US companies offer telecommuting 2 60%+ Britons & Germans equipped to work remotely 1 Mobility How many of us using Mobile Today ≥ 66% workers will use mobile & wireless computing 1 Branch Offices 60 % of employees work at Branches Virtual 58% companies consider theirs to be a virtual workplace today 1 interpretation of analyst data 2 ComputerWorld survey

18. Mobility and Access Management Control Loosely-coupled, Dynamic exterior Tightly-coupled, Persistent interior Intranet Extranets Customers Partners/Suppliers Employees Consumers Internet

25. Evolving Risks – Banking Ex

26. Phishing new threat

28. IT and Corporate Governance Business BSC IT BSC CoBiT ITIL ( & BS15000) ISO27001/BS7799 IT Governance & ITSM

31. Biometric Process-1 Enrollment stage Identification stage Biometric Present Sensor Signal Process Reject Accept Sensor Biometric Present Storage Decision Signal Process

34. Biometrics-Problems

35. Smartcards-The Wallet Computer

38. SmartCard Issues-1 What information? Where it is stored? Who is entitled to access it? How it is protected from un-authorized access? Privacy Authority: oversees, administers, enforces ID program. Governance Card is either alternative or mandatory ID. Voluntary vs. Mandatory ID Requirements Policy

39. Issues-2 Amount and type of information applied for risk profiling? Profiling Allowable means proving identity prior to ID issuance Mechanisms for Issuance Which standards? Interoperability? Standards Degree of authentication? Level of risk mgmt required? P ublic acceptance of the process? Level of Authentication Requirements Policy

40. Infrastructure Management Challenges Reduce Complexity Bandwidth Utilization Network Resource Accountability Guaranteed Network Performance Security

41. Infrastructure Mgmt Fragmented IT Desktop Help Desk LAN Admin DBA Operations Mainframe Security Network Management Chaos Business User Non IT Devices Applications Databases Systems Networks

42. Fragmented Service Delivery Desktop Help Desk LAN Admin DBA Operations Mainframe Security Network Management 97% 97% 97% 97% 97% 97% 97% 97% Business User Non IT Devices Applications Databases Systems Networks 76% Availability

43. Government Education Dept 0 1 2 3 4 5 Service Level Management Availability Management IT Service Continuity Financial Management Capacity Management Service Desk Incident Management Problem Management Config. Management Change Management Release Management Efficiency & effectiveness Process Maturity

46. People Business Processes Technology Delivering ROI Competitive Advantage

47. Service Improvement A process led approach Maintaining the momentum Where do we want to be? Vision and Business objectives Where are we now? Assessments How do we get where we want? Process Change How do we know we have arrived? Metrics

48. Maturity

49. Process Maturity Framework The Five Levels of Service Management Process Maturity Ref: based on Norton / Nolan & CMM In terms of: - vision & strategy - steering - processes - people - technology - culture 1 Initial 2 Repeatable 3 Defined 4 Managed 5 Optimised

50. Implementation Process Education Standards & Best Practices Support

51. Solution Building Blocks INTEGRATED ICT SOLUTIONS VOICE FRAME/ATM MPLS BANDWIDTH INTERNET MANAGED WAN MANAGED LAN MANAGED VoIP MANAGED SECURITY MANAGED MOBILITY BUSINESS SERVICES VALUE ADDED SERVICES NETWORK SERVICES NETWORK PRODUCTS NETWORK & ACCESS INTEGRATED SOLUTIONS IT SERVICES & APPLICATIONS WIRELESS SATELLITE xDSL ETHERNET LEASED LINE HOSTING & STORAGE OUTSOURCED CALL CENTRE MESSAGING HOSTED MMVoIP MULTI-MEDIA CALL CENTRE VoIP PORTALS/ INTRANET CRM APPLICATIONS MANAGED DESKTOP SECURITY NETWORK. OUTSOURCING BUSINESS OUTSOURCING ENTERPRISE SECURITY SYSTEMS INTEGRATION TECHNOLOGY CONSULTING

52. Implementation Challenges Theory… Practice:…

53. Questions?