This powerpoint sets forth the overview of the research study which will be conducted in the first half of 2017 on the topic of responsible online lending practices including research studies, guidelines, policy notes, as well as standards that are being used to address consumer protection and risk mitigation practices in online lending across various jurisdictions. The study will especially focus on online lending practices not only of supervised financial service providers but more importantly those being provided by new alternative financial service providers, which may be lightly regulated or not regulated at all. Interviews with financial consumer protection agencies/associations, regulators and online credit industry players from several key markets, as well as discussions with key researchers and thought leaders from this industry will also be conducted.
2. New Alternative Online & Digital
Platforms
Tech and e-
commerce giants
Loan aggregator
portals
Mobile data-based
lending models
Online balance
sheet lenders P2P Lending
10
3. Alternative data-based lending has
opened new and innovative credit
opportunities for individuals and SMEs,
these new technologies and providers
also come with several consumer
protection challenges
4. Seven Main Areas
• Data privacy and opt-in vs. opt-out challenges
• Underwriting practices
• Potential for exclusion of certain categories of
clients
• Cyber security & individual data protection
• Clear and effective disclosure over-pricing &
terms
• Customer recourse, complaint management &
dispute resolution
• Collection practices
5. Online lending for consumers and
especially SMEs is highly relevant and
important to expand access to finance
and overall financial inclusion
6. Trust, confidence & responsible lending
practices need to be in place in order to
ensure that this industry is able to
continue to offer access to credit
8. Research will examine:
• Various customer risks proposed by
online lenders
• What standards and practices are
being proposed in some key
jurisdictions
• What best practices can be
recommended for setting consumer
protection and risk mitigation
standards for the emerging online
financial services industry
9. John V Owens
Senior Digital Financial Services Advisor
johnvowens@me.com
@jvowens
Thank You
Hinweis der Redaktion
There are approximately 1.5 billion people globally, the majority of who live in Asia and Africa, who cannot prove their official identity
This cuts them off from basic services. It marginalizes their participation in the economy.
Individuals who lack official forms of identification are typically the most vulnerable people in the poorest countries.
Identity verification is crucial in order to comply with KYC requirements for account opening and financial inclusion.
KYC is required in order for financial service providers to assess and manage risks.
With the rapid growth in digitization, new technologies and new user behaviors are revolutionizing the ways financial service providers gather information for identity verification.
One example is the Aadhaar identification system in India. Through the use of biometrics, the customer verification process has been reduced from 2 to 4 weeks to less than a minute.
With the Aadhaar system, the number of people in India with a national identification has reached over 1 billion people.
Some countries such as Indonesia, Malaysia and the Philippines have adopted proportionate risk-based KYC regulations. This allows small accounts to be opened without the same requirements that are imposed on larger accounts.
It provides greater access to financial services and financial inclusion in general.