A brief tour of the journey my web design business is on as it moves from into more of an agency model.

1. @Joel_Hughes
Process (and all that cack)

2. #tboBath

3. Moi?

4. 2001
A web design oddity
contract / freelance / virtual-agency / agency

5. How things were

6. 2007
• Contracting
• Freelancing
• << too much!!

7. I would be
• Looking for work
• Winning (and losing) work
• Doing the work
• Running a business

8. “I can’t afford anyone
to help me with this…”

9. can you afford not to?

10. Love!
Hate
Meh!
Do I like doing this task?

11. Should I be doing this?
Yes!
No
Probabl
y not

12. Does this task make money?
Profitab
le?
Nope
Fuck
knows

13. “Only do the things,
that only you can do”

14. “Spend time working on your
business (not just in it)”

15. “Don’t be a busy fool”

16. How things are

17. Fewer hats
• I win work, spec it, run projects, deal with clients,
develop my business, wash the dishes* BUT
• Freelancers design
• Freelancers build
• New: admin / project management

18. Still
too
many
hats!

19. Win / Win
• You gravitate towards the tasks which only you
should do
• Your business is not constrained by your working
week
• You spend more time working on your business
(and repeat)

20. #tboBath

21. From Chaos to Order

22. Tools
• Email (Gmail labels)
• Emails tools (boomerang)*
• Google Docs
• RedBooth
• Harvest
• Freeagent

23. Lily
Gene

25. The Operations Manual

26. Documents

27. Processes

28. Process (detail)

30. Why?

31. Why
• If you can measure it, you can manage it
• Delegate
• To Improve
• To be aware (Fran)

32. How things will be

33. The Future
• Get the system right (not perfect!)
• Get people on board to run the system
• Play golf*
(*Only do the bits than only I can do)

34. Kanban

35. 2014.theBusinessOfWebDesign.co.uk
18th July 2014
@tboWebDesign
Cardiff

37. podcast.thebusinessofwebdesign.co.
uk

38. (*very limited usage)
“THANKS” (10%)
“Sulis” (20%)*

39. #tboBrighton

40. Thank you!
@Joel_Hughes
@tboWebDesign