2. Agenda
• How has Customer Success been helping you
• How will we help you even more
• Upcoming events

3. Helping you with Support
By the numbers
Cases in 2014
38,000 52%
A Grades
80%
Average Score
1,976
Survey Results
38%
Perfect Score
42%
Promoters

4. 9% Increase over Q1
Customer Satisfaction
74
76
78
80
82
84
86
88
Q1 14 Q2 14 Q3 14 Q4 14 Q1 15

5. Chat Is the highest rated channel for support,
and we’re continuing to invest in it.
24x5
August Launch
1,253
Customers
7,202
Admins
3,299
Cases
89%
Satisfaction

6. Helping you with Self-Serve Education
Guided Learning Paths
Weekly Webinars every Wednesday
New Integrated Knowledge Portal

7. Helping you with Expanded Services
Engage Strategic Services
Boot Camps
Expanded on site trainings

8. Jobvite Engage
Strategic Services

9. Jobvite Engage
Strategic Services
Create and utilize a larger talent pipeline
Launch compelling campaign programs
Drive higher recruiter adoption
Measure success
with precision

10. And, Looks like you agree!
Back-to-Back Stevie® Winners
Best Customer
Success Department
Best Front Line
Support Team
Customer Service
Manager of the Year

11. How we’ll help even more
Expanded training webinars
More Engage services, including an
Engage Bootcamp and Managed Services
New reporting and data services
Technical Account Management