Asq 111209 John M Cachat People And Process Driven Software For Quality Management

People and Process Driven Software for Quality Management Discussion ASQ Elyria Chapter Nov 12, 2009 Presented By John M. Cachat, General Manager Cachat & Associates

Participant Needs and Wants ,[object Object],[object Object],[object Object],[object Object]

The Old Software Paradigm Confession of an Software Executive ,[object Object],[object Object],[object Object],[object Object],John M. Cachat Ex Chairman and Founder of IQS, Inc .

The New Software Paradigm Technology Process People

The Challenge - Paradigm Shift ,[object Object],[object Object],[object Object],[object Object]

What is BPM? ,[object Object],Forrester Research In contrast to just “workflow management”

BPM – The Role of Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],This would be cool…

Change Management Example ,[object Object],[object Object],[object Object],[object Object]

Manufacturing Example ERP - Planning Systems PLM – Engineering Systems MES – Execution Systems Document Driven Data Driven CRM / SRM Legacy BPM

Delivered through Email (On and Off Line)

Start With Something Easy To Explain That Is Labor Intensive ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],You will obtain rapid adoption by every administration person

Then Look at More Complex Processes ,[object Object],[object Object],[object Object],[object Object]

Product Launch Process ,[object Object],Copyright ShareVis 2009 Direct update Update after approval

Improvement Stages STAGE I Quality Control Process Capability Quality Assurance Lean Six Sigma Prevention Prediction Zero Defects STAGE II STAGE III ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Shifting Culture Problem Solving SPC Sustainable Improvement Systems Thinking Copyright © 2007 3P Partners a DL Shumar & Associates Company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DEGREE OF EFFORT PACE OF CHANGE ISO Registration

Asq 111209 John M Cachat People And Process Driven Software For Quality Management

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