Slides for my presentation at the Enterprise Agility 2019 event

1. ContinuousImprovement Manager
Project Portfolio Management with
Kanban In An International Company
JOSELUISSORIA

2. EURONET WORLDWIDE,INC. (NASDAQ:EEFT)
✓ EFT processes transactions for a
network of 40,354 ATMs and
approximately 276,000 EFT POS
terminals worldwide
✓ Currently provides payments
software solutions to customers
in 53 countries
✓ Owner of the largest independent
shared ATM network in India
✓ C2C and B2B money transfer
services; network of 377,000
locations in 155 countries
✓ Global network of money transfer,
bill payment and currency exchange
services
✓ Has grown operating income at
40% compounded annualized rate
since 2010
✓ Global electronic payment and
distribution network with 719,000
POS terminals across 334,000
retailer locations, with services in
44 countries
✓ Full-service provider of gift cards,
prepaid mobile, closed loop cards,
payment transactions, e-commerce
and corporate incentives
EFT Processing Money Transfer Segment Payments & Prepaid

3. ABOUTUS
We are Ria, a leading, cross-border money transfer company, subsidiary of Euronet Worldwide (NASDAQ: EEFT),
and part of an industry that moves nearly $600 billioneach year.
Ria exists thanks to the dreams of the 250 million international migrants that have left their homes in search of
something more. We provide a secure, reliable and affordable way for them to send money home to their loved
ones via cash pick up, bank deposit, and online as a convenient alternative to traditional banking services.

4. GLOBAL STORES
Italy Chile Spain
Canada United Kingdom Australia

5. OURGLOBALFOOTPRINT
377,000 LOCATIONS IN 155 COUNTRIES I 25 LICENSED MONEY TRANSFER COUNTRIES I 99 MONEY TRANSFER-ORIGINATING COUNTRIES
Customer service centers in: USA, Spain, El Salvador, Chile, India, Senegal, Malaysia and Bangladesh
85,200+ locations
88 stores
63,600+ locations
206 stores
30,200+ locations
190,600+ locations
74 stores

6. MONEYTRANSFERTRANSACTIONMODEL
Sender Beneficiary

7. MONEYTRANSFERTRANSACTIONMODEL
Sender Beneficiary

8. MONEYTRANSFERTRANSACTIONMODEL
DISTRIBUTION NETWORK +361,000 LOCATIONS IN 149 COUNTRIES
Sender
Point of Sale
Beneficiary
Payout
Retailers: Independent and Chains Retailers: Independent and ChainsBanks Post Offices Banks Post Offices ATMS
Own Stores
Digital Services
Authorized
Agents
Home Delivery
Mobile Wallet
Cash Pick Up
Bank Deposit

9. OURGLOBALFOOTPRINT
377,000 LOCATIONS IN 155 COUNTRIES I 25 LICENSED MONEY TRANSFER COUNTRIES I 99 MONEY TRANSFER-ORIGINATING COUNTRIES
Customer service centers in: USA, Spain, El Salvador, Chile, India, Senegal, Malaysia and Bangladesh
85,200+ locations
88 stores
63,600+ locations
206 stores
30,200+ locations
190,600+ locations
74 stores

10. OURGLOBALFOOTPRINT

11. TEAMKANBAN

12. FEATUREFACTORY
John Cutler: 12 signs you’re working in a Feature Factory
https://hackernoon.com/12-signs-youre-working-in-a-feature-factory-44a5b938d6a2

13. FEATUREFACTORY(PORTFOLIOLEVEL)
• No connection to core metrics
• Velocity and output as key performance
indicator
• Mismatch between prioritization rigor (deciding
what gets worked on) and validation rigor
(deciding if it was, in fact, the right thing to
work on)
• Roadmaps show a list of features, not areas of
focus and/or outcomes
• Once work is “done”, the team moves
immediately on to the next “project”, leaving
no time to iterate based on qualitative and
quantitative data
• Team is not directly involvedin research,
problem exploration, or experimentation and
validation
• Chasing upfront revenue. Features are
implemented to close new deals
John Cutler: 12 signs you’re working in a Feature Factory
https://hackernoon.com/12-signs-youre-working-in-a-feature-factory-44a5b938d6a2

17. UPSTREAMKANBAN/ CUSTOMERKANBAN
https://leankanban.com/upstream/

18. https://leankanban.com/upstream/

19. BUSINESSAGILITY
Customer Kanban (including
Upstream Kanban)
• Flow of demand with
customer pull
• Flow unit is requests
• Measured by Customer
Lead Time
• Implemented through
CONWIP & Minimal options
limit
• Collaboration between
customer and team in co-
creation
System Kanban
• Flow of work with worker
pull
• Flow unit is work items
• Measured by System Lead
Time
• Implemented through WIP
limit
• Collaboration within team
to deliver a service and
improve its fitness-for-
purpose
https://leankanban.com/upstream/

20. https://leankanban.com/upstream/

21. https://leankanban.com/upstream/

27. END-TO-ENDWORKFLOW
Business need or
new ideas
Legal or compliance
Projects generation
Service1
Service2
Servicen
NewService
Affect o/ Create
Features
(SCRs /PBIs)
Implementation Operation Support & Maintenance
Projectmonitor & tracking

29. BOARD& VIEWS
Executive
approval
pending
Technical
review
pending
Ready for
dev.
Analysis &
design
Need more
infoNew idea Approved
Dev. In
progress
Closed
New idea
Need more
info
Executive
approval
pending
Approved
Need more
info
Executive
approval
pending
Approved
Approved
Technical
review
pending
Ready for
dev.
Analysis &
design
Dev. In
progress
Closed
Closed
Closed
In Progress
In Progress
Request
Requester
View
Executive
View
Team
View

31. BOARD& VIEWS
Executive
approval
pending
Technical
review
pending
Ready for
dev.
Analysis &
design
Need more
infoNew idea Approved
Dev. In
progress
Closed
New idea
Need more
info
Executive
approval
pending
Approved
Need more
info
Executive
approval
pending
Approved
Approved
Technical
review
pending
Ready for
dev.
Analysis &
design
Dev. In
progress
Closed
Closed
Closed
In Progress
In Progress
Request
Requester
View
Executive
View
Team
View

32. BOARD& VIEWS
Executive
approval
pending
Technical
review
pending
Ready for
dev.
Analysis &
design
Need more
infoNew idea Approved
Dev. In
progress
ClosedRequest

34. Upstream
Downstream

35. CREATINGOPTIONS

36. CREATINGOPTIONS

40. BUSINESSAGILITY
Customer Kanban (including
Upstream Kanban)
• Flow of demand with
customer pull
• Flow unit is requests
• Measured by Customer
Lead Time
• Implemented through
CONWIP & Minimal options
limit
• Collaboration between
customer and team in co-
creation
System Kanban
• Flow of work with worker
pull
• Flow unit is work items
• Measured by System Lead
Time
• Implemented through WIP
limit
• Collaboration within team
to deliver a service and
improve its fitness-for-
purpose
https://leankanban.com/upstream/

41. THANKYOU!
https://www.riafinancial.com
https://corporate.riafinancial.com/work-with-us
jsoriat@riafinancial.com
@jlsoriat
https://www.linkedin.com/in/jlsoria/
Get the slides:
https://www.slideshare.net/jlsoria/presentations