Melissa Marroso and I presented this to IBM's Global Learning Leaders on August 27, 2009. I recognize that speaker notes would be helpful to anyone just looking at the slides...we talked to the pics. However, please share any reactions or comments.

1. Monthly Learning Leader Call Thursday, August 27, 2009 Sponsored by IBM Global Learning Executive Team (3rd Thurs of the month 7 am EDT)

4. What are the success factors for community building and enablement via collaboration and knowledge sharing in a business environment? Social Networking Culture Collaborative Tools To what extent do these characteristics exist within your organization or your clients’ organizations? Does the team have the skills necessary to collaborate effectively? (e.g. technical, communication, people, business, etc) Skills Do we have a method to collaborate? Mechanism Do I want to be approached? How do I approach this person? Access Why will I cooperate with this person? Am I motivated to work with this person? Motivation How can I develop my reputation as a trusted partner? Will this person help me? Benevolence (Trust) How can I advertise my expertise? Is this person competent? Competence (Trust) How can I become more known? How do I know who is out there? Awareness Contributors I am someone Seekers I need someone Critical Success Factors

5. Value is achieved by linking the community building and enablement to an organization’s business strategy, objectives and core processes… with the goal of achieving… Revenue Growth Cost Saving Productivity Efficiency Retention Quality Customer Satisfaction Innovation IBM’s Workforce & Talent Solutions Model … and supporting the change with aligned workforce and talent management programs Change Sustain Workforce Strategy & Planning Workforce Measurement Execute Connect People to people People to information People to process Develop Skills, competency, knowledge, experience Deploy Resource Plan Capacity Plan Deployment Source Attract Recruit Select On-board Manage Leadership Performance Reward & Recognition Succession

6. From a learning leader’s perspective, recognize that the knowledge and collaboration paradigm has shifted and the capabilities have expanded Now we focus on structure and audience Today location is always any place, even if many of your people are collocated. Globalization, outsourcing and offshoring require a mindset of virtual collaboration. We used to talk about location and time Location Any Same Time Any any place same time any place any time same time same place any time same place individuals groups structured unstructured ERP KM & doc repositories Corp directories Forums Community spaces Enterprise tagging Social bookmarking Blogs Wikis Profiles Email and IM Activities Portal Web meetings

7. We’re finding an increased emphasis on aggregation of capabilities and integration of technologies to achieve business value Benefit Areas & Value Propositions ROI dynamic profiles & presence email, IM & web meetings web2.0 apps & community spaces processes, repositories & systems

9. We can apply Lotus as well as other web2.0 tools to the way we work People & Groups Knowledge & Assets Proposals & Presentations Projects Profiles Activities Notes Sametime Communities Files Wikis Blogs Forums Communities Bookmarks Practitioner Portal Activities Notes Sametime Quickr LinkedIn Twitter FB Groups Slideshare YouTube Quickr LotusLive Industry Groups Industry Groups Communities Twitter delicio.us