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General speech training (part 1)

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General Speech Training Introduction (Part 1)

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General speech training (part 1)

  1. 1. • It is an act• It is an expression• It is a habit
  2. 2. • Pleasant tone and sound (Tone and sound)• Audible (Volume)• Good pitch (Pitch)• Easy to understand (Clarity/ Pronunciation)• Sensible (Intelligible)
  3. 3. Pleasant tone and sound (Tone and sound)A pleasant voice can be achieved by relaxing the vocal chords. Relaxing the body through deep breathing is effective in relaxing the vocal the vocal chords.)
  4. 4. Audible (Volume) Softer volume is more professional on the telephone. It must neither be too loud nor too soft.
  5. 5. Good pitch (Pitch) Lower pitch is more professional on the telephone. It shows that you are confident and in control.
  6. 6. Easy to Understand (Clarity/ Pronunciation) Follow the Standard American English Accent. You will be perceived by your customers as more professional and educated. Learn to use a dictionary to guide you in improving. Also, speak clearly. Don’t be tongue-lazy. Do some tongue-twisters.
  7. 7. Sensible (Intelligible) Make sense. Intelligible speech catches the attention if it has interesting content.
  8. 8. REMEMBER:Your voice is an important tool when you are conversing because people will build a perception of you through your voice.
  9. 9. Over the phone, people tend to…• create a mental picture of what the person look like• determine whether they like them or not; Because…• approximately 60% of our communication (eye contact, gestures, facial expressions, etc.) is lost over the telephone.
  10. 10. • A very critical component of voice quality• Controlling this aspect is important like the way accelerator and brake pedals are controlled in a car• By using various speed in your dialogue, you will avoid the monotonous tone that so often defines sales calls
  11. 11. • Use the “variable speed” approach: 1. Speed up when you want to quickly get through a part of your sentence, or 2. Slow down when you want to gain your audience’s full, focused attention.• It is also best to mirror the pace of the person you are talking to
  12. 12. • Variation in pitch depending on how they are used, will either benefit or detract from your presentation• Remember to avoid using… – A deep, low voice that can be a distraction, especially if it sounds “froggy” – A high-pitched voice that can sound nasal, squeaky or mousey
  13. 13. Control your pitch at orabout a level that makes it easy for listening and use an appealing pleasant voice that can soothe and attract your audience
  14. 14. • Always vary the quality and tone of your voice• Do not use flat, monotonous voice because it is distracting• Convey a sense of enthusiasm to the people you are talking to• Vary your tone or modulate your voice so you will generate emotion
  15. 15. Reasons why we need intonation• It indicates mood and meaning• Without it, your speech would be flat, mechanical and would be confusing for your listener• Provides exaggerations to make a point• If you use intonation not only will you be easier to understand, but you will sound more confident, dynamic & persuasive
  16. 16. How to make intonation• LOUDER – simply raising the volume• STRETCH – stretch the word out or lengthen the word that you want to draw attention to• PITCH – change the pitch, which is the most refined. This will make your listeners stop & listen because they think you are going to say something interesting
  17. 17. • Clarity is the crispness of your voice, enunciation and your pronunciation• So speak clearly by: – Pronouncing words perfectly and – Enunciating sounds well
  18. 18. • Posture affects voice quality• To have good posture – – Sit or stand upright, back and straight, with feet flat on the floor and – Practice doing things that do not require additional work and strain your sound production
  19. 19. • Smile often whenever you speak or talk, even when you are on the phone because the voice projection improves when you smile• Be watchful of your expressions and gestures• Persuade and generate interest not only with words but with your facial expressions and body gestures• Avoid annoying mannerisms
  20. 20. • Up ending words and sentences• Fillers• Reading• Talking over People• Rhythm• Professionalism
  21. 21. Up ending words and sentence • This means your voice raises or gets higher as you say a word or come to the end of a sentence • It makes everything you say sound like a question • Your voice should actually go down at the end of the sentence to signal the end of an idea • Up ending words and sentences makes you sound unsure of yourself and unassertive
  22. 22. Fillers • Uhms, Er, Ahs, Ya’knows are a few of the common fillers that you should avoid using • These fillers tend to undercut the speaker’s effectiveness because they produce a perception of uncertainty • Habitual use of fillers also cause articulation problems especially when used while stuttering
  23. 23. Reading • You should not sound like you are reading when speaking • Instead, one should sound conversational, personable, having enthusiasm and having voice inflection will keep you from giving the impression that you are reading a script
  24. 24. Talking Over People • Talking over people and interrupting them before they finish talking during conversations are extremely rude • This behavior can cause strains in your relationship with the people you are conversing with • So avoid talking over, practice LISTENING first and wait for your turn before speaking
  25. 25. Rhythm • Placing punctuations where it doesn’t belong can make it difficult for your audience to follow • Also, it can cause misconceptions that lead to misunderstanding s • So practice