1. Introduction to Radiologic Technology

2. WELCOME TO RADIOLOGIC TECHNOLOGY!!!!

8. Customer Service Cycles Role-Playing Skit on page 11

9. Telephone Etiquette Answer a ringing phone in the department within 3 rings if possible. Answer professionally- Radiology Department, this is Amber, May I help you? Speak clearly, pleasant and unhurried. Smiling while you speak will automatically make you sound more pleasant. Once you know the caller’s name, use it. If you must put the caller on hold, ask their permission. When you return, thank them for holding. Become comfortable with the telephone system so that you can properly use it’s functions (transferring, etc.) When the call has ended, thank the caller and wait for them to hang up first.

10. Conflict Resolution This is the age of consumer awareness and increased competition (and lawsuits); it is imperative that patients are handled in the most professional manner possible. Conflict resolution is important when dealing with patients, coworkers and physicians. The two most important tools to use in conflict resolution are effective listening and empathy. Effective listening- tells others we respect what they have to say and are here to help them. Empathy- understanding and accepting the other person’s position without necessarily agreeing or disagreeing; very difficult in stressful situations.

11. Critical Thinking Chapter 4

16. The History of Medicine Chapter 5

19. Christianity and Medicine Dawn of Christianity changed many attitudes about medicine The healing message of Christ started to spread and the church dominated medicine during the Dark Ages with prayer, exorcism, holy oil, relics of saints, supernaturalism, and superstition. Jesus’ ministry did not differentiate healing into physical, mental, or spiritual categories. Luke the physician was the author of one of the gospels in the Bible- here compassion, forgiveness, and concern for the unfortunate and dispossessed is emphasized.

20. The Renaissance Paracelsus: the “father of pharmacology” Andreas Versallus: the “father of anatomy” Lots of medical discoveries were made during this time period. The Eighteenth Century Giovanni Battista Morgagni: the “father of physiology” Jenner formulated the smallpox vaccine Through experimental surgery, John Hunter developed a way to close of aneurysms.

33. Technical advancements in radiology are overwhelming when looking back at where it all started. Technology will continue to advance at a rapid rate- you will see many advancements just throughout your educational journey.