Social emotional intelligence the only competative advantage
•Als PPTX, PDF herunterladen•
0 gefällt mir•99 views
creating a social and emotional intelligence organization
Empfohlen
Empfohlen
Weitere ähnliche Inhalte
Was ist angesagt?
Was ist angesagt? (20)
Ähnlich wie Social emotional intelligence the only competative advantage
Ähnlich wie Social emotional intelligence the only competative advantage (20)
Mehr von jdjarrell
Mehr von jdjarrell (20)
Kürzlich hochgeladen
Kürzlich hochgeladen (20)
Social emotional intelligence the only competative advantage
- 1. Social +Emotional Intelligence The Only Competitive Advantage “JJ” Jarrell
- 2. Tennessee California Texas Maryland Indiana Atlanta Georgia South Carolina Florida New Jersey 9 LOCATIONS 1800 ASSOCIATES 4 BILLION REVENUE FAMILY vs PUBLIC
- 4. VISION CREATING AND MAINTAINING A WORLD CLASS COMPANY
- 5. DEFINING WORLD CLASS DOING THE RIGHT THING… THE RIGHT WAY… ALL THE TIME!
- 6. CORE VALUES TRUST FIRM RELIANCE IN YOURSELF, CO-WORKERS AND THE COMPANY TEAM WORKING TOGETHER FOR A COMMON PURPOSE OR GOAL HONESTY COMPLETE TRUTHFULNESS TO YOURSELF, CO- WORKERS AND OTHERS CREATIVITY USING IMAGINATION TO DRIVE INNOVATION EXCELLENCE AN EXPECTATION OF SUPERIOR PERFORMANCE WHILE SUCCESSFULLY ACHIEVING RESULTS COMMUNICATION TIMELY. EFFECTIVE. RESPECTFUL COMMUNITY CONTRIBUTION GIVING BACK WITH CARING LOYALTY FAITHFUL COMMITMENT TO CO-WORKERS AND THE COMPANY PRIDE RESPECT FOR YOUR WORK, YOURSELF, CO-WORKERS AND THE COMPANY
- 7. What is S+EI? Social and emotional intelligence is the ability to be aware of our own emotions and those of others, in the moment, and to use that information to manage ourselves and manage our relationships A WORKING DEFINITION
- 8. Social + Emotional Intelligence: A Leadership & Career Imperative “Emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” - Warren Bennis, author of On Becoming a Leader.
- 9. S + EI Enhance Leadership Skills and Career Advancement 1. It provides a language and framework for understanding 2. An important skill set for leaders and managers to use and model 3. Vastly expands our understanding of ourselves and others 4. S+EI = Better Leadership (and greater productivity, employee engagement, customer satisfaction, and profitability) “Leaders with higher S+EI produce more powerful business results and greater profitability.” -- Emotional Intelligence of Leaders: A Profile of Top Executives, Steven Stein, Leadership & Organization Development Journal, 2009
- 10. Social + Emotional Intelligence • “ 80 – 90% of the competencies that differentiate top performance are in the domain of EI.” Daniel Goleman in Working With Emotional Intelligence • “EI is more than twice as predictive of business performance than purely cognitive intelligence.” Gerald Mount in The Role of Emotional Intelligence in Developing International Business Capability • “Leaders with higher social & emotional intelligence produce more powerful business results and greater profitability.” Steven Stein in Emotional Intelligence of Leaders: A Profile of Top Executives, Leadership & Organization Development Journal
- 11. LOW SE+I Narcissistic Aggressive Passive Passive Aggressive Disorganization Resistance to Change Credit takers Micro Managers Bully Don’t give a s#$%!
- 12. Attributes Exercise Think of an individual in your life who has had a tremendous positive impact on you in your life or in the workplace – a friend, family member, mentor, supervisor, colleague, or another person. . . On sticky notes, jot down the attributes that make this individual so special, the qualities that make you admire this person – one attribute or quality per sticky note – 3 minimum, 5 maximum. When finished, just put these aside for later. “Keep away from people who belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.” - Mark Twain
- 13. Focus On You Knows You Cares About You Hears You Helps You Feel Proud Equips You Helps You See Your Value Helps You Grow Helps You Contribute Says Thank You What are the characteristics of a LEADER/PARTNER/FRIEND you would willingly follow?
- 14. Have you ever had a supervisor, colleague or direct report who was Lacking in S+EI skills? What IMPACT did this have on you? What IMPACT did this have on the organization? How did YOU handle the situation? WHAT did YOU do?
- 15. What Does S + El Look and Feel Like? •Grab a partner
- 16. What Does S + El Look and Feel Like? Grab a partner Partner “A” Tell your partner a recent exciting event with all the conviction and enthusiasm you can stand. Get in their face show them how excited you are. Make them look you in the eye.. Have fun…
- 17. What Does S + El Look and Feel Like? Grab a partner Partner “B” Do your best to ignore them, don’t make eye contact, walk away, cross your arms act uninterested. SAY NOTHING!
- 18. Tyrant’s Harsh, high- handed, dictatorial Abusive, abrasive, power hungry Their need to feel omnipotent will demean and trample others
- 19. Bully’s Habitually cruel Threatening, belittling Feel justified in bullying “weaker” people Seek control through fear and intimidation Often a power differential
- 20. Time Bomb’s Unexpectedly erupt Adults who throw childish tantrums Can’t tolerate opposing opinions Suddenly erupt in shouting tirades, rage, blaming everyone else
- 21. Too Much College, Too Little Kindergarten IQ: 187 EQ: 0
- 22. S+EI Four-Quadrant Model Self Other Awareness Management Self Awareness Other Awareness Self Management Relationship Management
- 23. S+EI is about behavior and behaviors can be changed Genetics
- 24. So what ??? Hard evidence that the soft skills count . . . In Business – Greater Productivity Retention of top performers Employee satisfaction & engagement Profitability In Life – Individuals Are healthier Live longer Enjoy more satisfying relationships Have larger, deeper and more fulfilling social networks
- 25. Top Reasons for Career Derailment Poor interpersonal relationships • Single most common factor – being too harshly critical • Insensitive or demanding • Alienating co-workers and direct-reports Rigidity • Inability to accept feedback about traits they need to change or improve • Inability to listen, learn and change Inability to work with a team • Being disrespectful • Being uncooperative • Not sharing information, plans or credit. Center for Creative Leadership, 2005
- 26. People with positive emotions earn more over the course of their lifetimes.* Diener, E., Social Indicators Research, 2002 *ABOUT 33% MORE !!
- 27. We should take care not to make the intellect our god. It has, of course, powerful muscles, but no personality. It cannot lead, it can only serve ALBERT EINSTEIN
- 28. FATE CENTER AROUND YOUR FATE EVERYTHING YOU DO IN LIFE SHOULD
- 29. E+R=O EVENT + RESPONSE = OUTCOME
- 30. Thank you for joining us today! Questions ??..
Hinweis der Redaktion
- This slide is good.
- Have you ever had to work with a supervisor, colleague or direct report who was lacking in social + emotional intelligence skills? What impact did this have on you? What impact did this have on the organization? How did you handle the situation? What did you do?
- Hostility is a little different from anger. Anger will often show up as an episode, where anger overcomes a person, and then they calm down, and after a while, they move on. Hostility, on the other hand, is a long, simmering anger. This is someone who carries a low level of simmering anger around inside them all the time. These people are often contemptuous of others, they judge people (and no one likes to be judged), they distrust people which often leads to micro-management, they come across as irritable and cynical and sarcastic.
- Bring in current events if possible. There’s a great deal of media attention these days on the trend of bullying, and it’s no longer the sole province of the school yard. We are seeing bullying take place on college campuses (the recent incident of “hazing” on the band bus at Florida A&M University – that left a young man dead from internal injuries, and the highly publicized resignation of Gregory Jaczko, chairman of the Nuclear Regulatory Commission, who was forced to resign after a year of intense criticism over his abrasive, bullying management style. The four commissioners at the NRC – 2 Democrats and 2 Republicans – took the unprecedented step last year of complaining to the White House about Jaczko. They described him as having a hot temper, and as using threats and intimidation to get his way. In congressional hearings, he denied bullying employees and making them cry. The agency’s inspector general, an internal watchdog, released a report a year ago about Jaczko’s abrasive, belittling, threatening management style and the climate of fear generated in the culture. This report caused a great deal of turmoil and rancor, and after a year of ongoing complaints, Jaczko was forced to submit his resignation to the President on May 21, 2012.
- She was great when she was first hired. Everyone liked her and appreciated her helpfulness. But as time went by, she became more and more obviously frustrated with the people around her and with the processes and procedures the organization followed. She insisted that other people change the way they did things, and threw a tantrum when they wouldn’t follow her direction. She would suddenly erupt in shouting tirades, rage, and blaming, and just couldn’t tolerate any opposing opinions. Now, because she will erupt at any moment, the rest of the office tiptoes around as if they are walking on eggshells in hopes they won’t set her off. She’s become a completely ineffective employee that everyone avoids.
- We all know people like this – people who are off-the-charts brilliant, very high IQ, but very little EQ. Some of you may remember the author Robert Fulghum who wrote Everything I Needed to Know I Learned in Kindergarten. Lessons like “play fair,” and “don’t hit people,” and “Say you’re sorry when you hurt somebody,” and “Life a balanced life.” These are all really good lessons, and somehow, as we grow up and get caught up in a world going 90 million miles around us, we sometimes forget these simple, but important things. BTW, you will sometimes see emotional intelligence expressed as “EQ.” Whenever you see “Q,” this means “quotient” which is really a measure of intelligence, usually expressed as a number. So IQ is a measure of cognitive intelligence, usually a measure of our verbal and mathematical skills, and generally an IQ of 100 is considered about average. Similarly, EQ is a measure of emotional intelligence, and can also be expressed as a number. We’ll get into this more later. Just so you know for now, we will be referring to social and emotional intelligence as S&EI, as EI and as EQ throughout the presentation. The primary take-away from this slide is that we DO have some really smart, really brilliant people in the world who are not in touch with their own emotions or the emotions of others, and who may be lacking some skills in how to manage themselves or manage their relationships with others. “