This talk was given as part of a panel discussion “Designing within a healthcare system: challenges and strategies” at HxRefactored 2016 on April 5, 2016
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Design is Culture
1. DESIGN IS CULTURE
Panel Discussion: “Designing within a healthcare system:
challenges and strategies”
HxRefactored Conference
April 5, 2016
Jeremy Beaudry
Experience Design Strategist
@jeremybeaudry
2. SOME MIGHT SAY
our healthcare systems are complex
“Your
New
Health
Care
System”,
U.S.
Joint
Economic
Commi=ee,
Republican
Staff
3. DESIGN ♥
HEALTHCARE
a whole lotta wicked problems (job security!)
Kaiser
Permanente
InnovaFon
Consultancy
4. OOPS, I ACCIDENTALLY
BROKE YOUR STRATEGY
what designers do bumps up against
organizational strategy and culture
so let’s be intentional (er, strategic)
about our impact in that space
6. ORGANIZATIONAL CULTURE
“the way things are done around here”
ARTEFACTS
VALUES
UNDERLYING
ASSUMPTIONS
“OrganizaFonal
culture
and
quality
of
healthcare,”
HTO
Davies
et
al.
14. Expressed by
Using non-verbal modelling media
Visual thinking and visualization
Visual
Seeing constraints as opportunities
Brainstorming, thinking outside of the box
Divergent thinking
Design Values
Generative, solutions-focused,
optimistic
Action-oriented and experimental Learn by doing
Making, prototyping
Iteration
Enacting
Empathic
Reflective
Integrative thinking
Collaborative
Talking to and listening to people
Understanding the experiences of people
Self awareness, evaluation, learning
Systems thinking
Synthesis and sensemaking
Employing abductive reasoning
Informed Intuition
Interdisciplinary
Co-creative
Inclusive and participatory
15. Expressed by
Seeing constraints as opportunities
Brainstorming, thinking outside of the box
Divergent thinking
Design Values
Generative, solutions-focused,
optimistic
Action-oriented and experimental Learn by doing
Making, prototyping
Iteration
Enacting
Empathic
Reflective
Integrative thinking Systems thinking
Talking to and listening to people
Understanding the experiences of people
Self awareness, evaluation, learning
Synthesis and sensemaking
Employing abductive reasoning
Informed Intuition
Collaborative Interdisciplinary
Co-creative
Inclusive and participatory
Using non-verbal modelling media
Visual thinking and visualization
Visual
20. DESIGN CHANGES CULTURE
ARTEFACTSVALUES
UNDERLYING
ASSUMPTIONS
co-creation with
stakeholders
listening to end users
divergent thinking
visualization and
visual thinking
informed intuition
rapid prototyping
inclusivity and
participation
learning by doing
and failing faster
generative research
interdisciplinarity
connecting dots
making the invisible visible
21. DESIGN IS CULTURE
Panel Discussion: “Designing within a healthcare system:
challenges and strategies”
HxRefactored Conference
April 5, 2016
Jeremy Beaudry
Experience Design Strategist
@jeremybeaudry
Thanks!