2. WhatAreInterpersonalSkills?
• Interpersonal skills are the skills that a person uses to
interact with other people
• Interpersonal skill also known as people skills
• Interpersonal Skills are “Life Skills”
• It includes communication skills and attitude
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3. Remember You already have it since your
childhood & continuously develop with you….
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4. Why Interpersonal Skills Are Important ?
• It gives impression to world “what you are”
• They are just not used at workplace but in personal & social
life
• People with good interpersonal skills are considered as
Optimistic, Calm, Confident & Charismatic
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5. So… What Skills I canImproveon ?
• Effective Communication
• Manners
• Inclusiveness
• Problem Solving
• Assertiveness
• Social Awareness
• Positive Attitude
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7. Be a good listener
Choose Your
Words Wisely
Understand Why
Communication
Fails
Be simple and
clear in thoughts
an expression
Be Positive Empathize
Understand Stress-
Recognize,
Manage, Reduce
Be Assertive- Don’t
Be Passive or
Aggressive
Review &
Improve- Learn
from past
Negotiate-
Maintain mutual
respect, trust &
relation
EffectiveCommunication
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8. Verbal Communication
• It Is communication by using words
• Either can be written or Vocal
• Also include correct use of tone & manner
• Stress on words
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9. Non-Verbal Communication
It consist of following means of communication
• Facial Expression
• Body language
• Gestures
• Posture
• Attitude
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10. PositiveAttitude
You can express positive attitude through following actions
• Smile while interacting
• Greet people cheerfully
• Be proactive in communication
• Demonstrate team spirit
• Be open minded
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11. Problem Solving
Remember
• Conflicts are common at work place
• Tackle it at once
• Evaluate all possible solutions to resolve
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12. Assertiveness
It Includes:
• Believing in your ideas
• Standing up for your ideas
• Confidently promote it
• Remember be Assertive not Aggressive
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13. Manners
• Good manners bring out other interpersonal skills
• Proper manners at work are very important
• Know global standards
• Proper Manners ensure healthy environment
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14. Accountability & Responsibility
•This will show that you are a responsible person
•This skill also ensures you “Walk The Talk”
• Admit Mistakes and take responsibilities of
consequences
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