Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

An Introduction to Decision Management

8.718 Aufrufe

Veröffentlicht am

Join James Taylor, CEO of Decision Management Solutions, and Dr. Juergen Pitschke, Founder and Managing Director at BCS Enterprise Modeling as they answer your most asked questions about Decision Management. 1) What is Decision Management? What is in scope? What is out of scope? 2) How can we describe Decisions? What is in the Decision Model and Notation standard? How are Decision Models related to other artifacts? 3) What does a method for Decision Modeling look like? 4) How do Decision Models impact process models? 5) How do Decision Models integrate into Enterprise Architecture? and 6) How do I get started? You can also watch the webinar clips on youtube at http://www.youtube.com/playlist?list=PL7iIVQFQgOmACqoNbaH2K0OscDYxmEdZT

Veröffentlicht in: Business
  • Als Erste(r) kommentieren

An Introduction to Decision Management

  1. 1. An Introduction to Decision Management JamesTaylor CEO
  2. 2. ©2014 Decision Management Solutions Your Presenters JamesTaylor I’m a passionate believer in the power of Decision Management to deliver simpler, smarter and more agile processes. I write, speak, consult and work on Decision Management and Decision Modeling. Juergen Pitschke I‘m a coach, consultant, speaker, writer, … Engineer dealing with Enterprise Architecture and all kinds of enterprise models
  3. 3. Agenda Decision Management Decision Models Decision Modeling Decision Models and BPM Decision Models and EA ©2014 Decision Management Solutions
  4. 4. © BCS – Dr. Juergen Pitschke 2003-2013, www.enterprise-design.eu Question 1: What is Decision Management? What is in scope? What is out of scope? Page 3
  5. 5. ©2014 Decision Management Solutions Decision Management A business discipline and a technology stack That builds on existing IT infrastructure Enhancing business processes Leveraging analytics to manage uncertainty Increasing transparency and business control It is a proven framework for implementing business rules management systems and analytics
  6. 6. ©2014 Decision Management Solutions 3 steps to decision management Identify and model the decisions that are most important to your operational processes Design and build independent decision services using business rules and advanced analytics Create a “closed loop” between operations and analytics to measure results and drive improvement
  7. 7. Business Rules Predictive Analytics External Data Big Data ©2014 Decision Management Solutions
  8. 8. © BCS – Dr. Juergen Pitschke 2003-2013, www.enterprise-design.eu Question 2: How can we describe Decisions? What is in the Decision Model and Notation standard? How are Decision Models related to other artefacts? Page 7
  9. 9. ©2014 Decision Management Solutions Repeatable Automatable Non trivial Measurable
  10. 10. Decision Input Data Dependent Decisions Authority ©2014 Decision Management Solutions
  11. 11. Decision Tables or Rulesheets Most common rule format A set of rules in a tabular layout Look up tables, comparing attribute values Various formats Applicant Risk U Applicant Age Medical History Applicant Risk Rating 1 > 60 good Medium 2 bad High 3 [25..60] - Medium 4 < 25 good Low 5 bad Medium Special Discount Type of Order Web - Customer Location US - Type of Customer Wholesaler Retailer - Special Discount % 10 5 0 F 1 2 3 Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 ©2014 Decision Management Solutions
  12. 12. Decision Modeling and Notation (DMN) “… provide a common notation that is readily understandable by all business users... DMN creates a standardized bridge for the gap between the business decision design and decision implementation.” Use Cases Modeling Human Decision-making Modeling Requirements for automated Decision-making Implementing automated Decision-making OMG Beta Specification Released Standard expected mid-2014 Decision Management Solutions, IBM, Oracle,TIBCO, FICO, Escape Velocity, KUL, Model Systems, KPI,Visumpoint ©2014 Decision Management Solutions
  13. 13. DMN In context Integrates with process models at decision points Maps to implementation details ©2014 Decision Management Solutions Defines decision-making explicitly
  14. 14. Documented sources Coherent rule groups Ownership, volatility Manage Business Rules ©2014 Decision Management Solutions
  15. 15. Define Automation ©2014 Decision Management Solutions
  16. 16. © BCS – Dr. Juergen Pitschke 2003-2013, www.enterprise-design.eu Question 3: Notation is notation. What does a method for Decision Modeling look like? Page 15
  17. 17. ©2014 Decision Management Solutions Use Cases For Modeling Decisions Simplify processes Effectively deploy business rules Flexibly define automation boundaries Effectively deploy predictive analytics
  18. 18. Describe Decisions Define Decisions with A question Possible answers Q: Which marketing offer should be presented to this customer during this interaction? A: Any current, available marketing offer in the database ©2014 Decision Management Solutions
  19. 19. Specify Decision Context Processes Activities require decisions Events Trigger decisions Systems Implement decisions Organizational Units Make decisions Own decisions Are impacted by decisions Know which business processes will be improved by your rules or analytics Know when your analytics might be calculated Know how you will have to deploy your rules Know who will have to believe your analytics and own your rules ©2014 Decision Management Solutions
  20. 20. Specify Decision Impact Objectives impacted Customer Churn Customer Profitability Multiple Products … What is the best up sell/cross- sell for this customer? * * What is the price of this service? * * Can this customer buy this service? * What retention offer should we make this customer? * … ©2014 Decision Management Solutions
  21. 21. Decisions Require Information “Determine Parts Availability” requires BOM and Inventory information “ValidateTax Return” requires Return and Citizen information “Refer claim for fraud” requires Claim and Provider information ©2014 Decision Management Solutions
  22. 22. Knowledge and Decisions Decision ©2014 Decision Management Solutions
  23. 23. Decisions require Knowledge “Reorder parts” requires supplier capabilities, shortage risks “ValidateTax Return” requiresTax Regulations “Refer claim for fraud” requires likelihood of fraud ©2014 Decision Management Solutions
  24. 24. You can Decompose Decisions What is required to make this decision? Knowledge Guidelines, policy Expertise Regulations Predictive Analytic Models Data Mining Results Information Reference Data Transaction Data The results of other decisions ©2014 Decision Management Solutions
  25. 25. Decisions can require Decisions These decisions must be made first Is this a good time to make an offer? Which product should the offer be for? How valuable an offer? ©2014 Decision Management Solutions
  26. 26. Question 4: How do Decision Models impact process models?
  27. 27. © BCS – Dr. Juergen Pitschke 2003-2014, www.enterprise-design.eu A real word example from BCS Seite 26 • Business Process for handling an application • Total of 48 such models, cause there are 48 application forms for different services
  28. 28. © BCS – Dr. Juergen Pitschke 2003-2013, www.enterprise-design.eu A real world example Page 27
  29. 29. © BCS – Dr. Juergen Pitschke 2003-2013, www.enterprise-design.eu A real world example Page 28
  30. 30. © BCS – Dr. Juergen Pitschke 2003-2014, www.enterprise-design.eu The new process model Seite 29 • One process model for all application types
  31. 31. © BCS – Dr. Juergen Pitschke 2003-2014, www.enterprise-design.eu Decision Logic for the process Seite 30
  32. 32. Question 5: How do Decision Models integrate into Enterprise Architecture?
  33. 33. © BCS – Dr. Juergen Pitschke 2003-2013, www.enterprise-design.eu Decision Management and EA „If you can‘t describe it, you can‘t build it.“ John Zachman • Connect the dots: How are Decision Models related to Business Process, Events, Strategy, Requirements, … Page 32 UI Service Security Service Appl. Service Data Service BI Service … WF Engine BR Engine EP Service UI Model ? Appl. Model Data Model ? … Process Model Decision Model ? Business Architecture System Architecture
  34. 34. Performance Management Business Intelligence Data Infrastructure Application Context Business Process Management Event Processing Enterprise Application Today these pieces are semi-detached 1. Operational systems are built in a variety of ways 2. Data is extracted for analysis 3. Reports and queries are intended to improve decision making 4. Dashboards are used to monitor performance ©2014 Decision Management Solutions
  35. 35. Performance Management Business Intelligence Data Infrastructure Predictive Analytics Optimization Application Context Business Process Management Event Processing Enterprise Application Business Rules Powerful technologies are underutilized 1. Business rules are forced into business processes 2. Predictive analytics are forced into reports or left stand-alone 3. Optimization has limited, localized effect 4. The effectiveness of decision-making is not tracked or improved Decision Analysis ©2014 Decision Management Solutions
  36. 36. ©2014 Decision Management Solutions Decision Management maximizes ROI Performance Management Business Intelligence Data Infrastructure Application Context Decision Management Decision AnalysisBusiness Rules Predictive Analytics Optimization Business Process Management Event Processing Enterprise Application Decision Management links these technologies to the application context Decision Management allows decision performance to be tracked, analyzed and ultimately improved Decision Management ties heterogeneous technologies into a coherent approach for better results Decision Management ties how decisions are being made and what can be done to improve them directly to business performance
  37. 37. ©2014 Decision Management Solutions © ModernAnalyst.com http://ow.ly/ldRrm CRISP-DM
  38. 38. Wrap-up
  39. 39. Getting Started Model Decisions with DMN DecisionTechnology Blueprint Focus Business Rules on Decisions Proof of Concept Project ©2014 Decision Management Solutions
  40. 40. ©2014 Decision Management Solutions Learn More about Decision Modeling OnlineTraining Live, online training May 6,7,8 and 13,14,15 More information at decisionmanagementsolutions.com /services/decision-modeling james@decisionmanagementsolutions.com European Training Decision Modeling for Business Analysts: DMN May 15/16, Dresden The BPM Trilogy: BPMN, CMMN, DMN in context July 14-16, Dresden jpitschke@enterprise-design.eu

×