Applicable change management frameworks and NLP techniques for CMMI implementation - Henrique Narciso (Primavera BSS)

1. Portugal
Applicable change management
frameworks and NLP techniques for
CMMI implementation
Henrique Narciso
SPI / Process engineer / Change Manager
Primavera BSS
HNarciso@gmail.com
2012-06-06, Coimbra

2. What is Software Process Improvement (SPI)
Planned SPI
Processes as
Processes as
Actions in SPI they “need” to
they are
be
Emergent SPI
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3. SPI Project milestones
Project Milestones
Organizational assessment
Internal team assessment
Internal capacity report and strategic plan.
Executive Presentation
KOM – Kick-off Meeting
SPI First steps
Internal GAP analysis
Detailed Delivery plan
Release Milestones
Release deployment
Gap analysis
Change Monitoring
Change achieved
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4. Individual and organizational Change
Management
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5. Change Management sucess factors
1. Active and visible executive sponsorship
2. Frequent and open Communication about the change
3. Structured change management approach
4. Dedicated change management resources and funding
5. Employee engagement and participation
6. Engagement with and support from middle management.
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6. Sucess factors and Project Milestones
6. Engagement with and support from middle
3. Structured change management approach
2. Frequent and open Communication about
4. Dedicated change management resources
5. Employee engagement and participation
1. Active and visible executive sponsorship
Project milestones vs
success factors
management.
and funding
the change
Organizational assessment x x x
Internal team assessment x x x
Internal capacity report and strategic plan. x x x
Executive Presentation x x x x
KOM – Kick-off Meeting x x x x
SPI first steps x x
Internal GAP analysis x x x x
Detailed Delivery plan x x
Release Milestones x x x x
Release deployment x x x x x 6
Gap analysis x x x 6
Change Monitoring x

7. Organizational Change Management
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8. Change Management Models
Making sense of change - Esther
Cameron & Mike Green, page
109 - 2nd edition
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9. Structured Models for change Management
• Lewin
• Kotter
• Prosci
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10. Kurt Lewin Model
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11. Kotters 8 step model
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12. Prosci Change Management Process
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13. ADKAR Model
Awareness
Desire
Knowledge
Ability
Reinforcement TM
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14. What is NLP
Neuro-linguistic programming (NLP) is an approach to
communication, personal development, and psychotherapy
created in the 1970s.
Connection between:
- the neurological processes ("neuro"),
- language ("linguistic"), and
- behavioral patterns that have been learned through
experience ("programming")
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15. Scope
NLP is capable of addressing problems such as:
- phobias,
- depression,
- habit disorder,
- psychosomatic illnesses, and
- learning disorders
"finding ways to help people have better, fuller and richer lives."
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16. What is NLP?
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17. Using NLP in Software Process Improvement
Area Sub areas
Values
Values and Goal Setting
Well-formed Outcomes
Hierarcy of ideas
Presuppositions
Language
Meta Model
Milton Model
Circle of excellence
Stacking
Anchoring
Collapsing
Chaining
Submodalities Visual Auditiv Kinestetic
Matching and Mirroring
Rapport Responsiveness
Pacing and Leading
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18. Values and Goal Setting
Values:
What do we value?
If a change affects our values, how do we react?
Goal setting:
What do you want to achieve?
Will this decision take us to the set goal?
Are all the (parts) parties gaining/understanding the goal?
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19. Language
How we speak, act …
Hierarcy of ideas
How do we think?
How do we structure ideas?
Presuppositions
Meta Model
Generalizing – Broad communication
Milton Model
Specifying – Getting the details
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20. Anchoring
Recording and destroying “memories”
Circle of excellence
- Spatial – Disney strategy
Stacking
- Motivation creation
Collapsing
- Deleting / neutralizing Behaviour / traumas
Chaining
- New behavior aquisition
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21. Submodalities
Visual
Auditory
Kinestetic
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22. Rapport
Getting in synch with others
Matching and Mirroring
Responsiveness
Pacing and Leading
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23. NLP modeling
Dissimination of excellence behavior
Step 1. Identify a model
Step 2. Assimilate their behavioral patterns unconsciously
Step 3. Produce results similar to those of the top performer
Step 4. Clean up the pattern
Step 5. Build a model
Step 6. Pass it on
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24. Summary
Change Management in CMMI
implementation
Change Management structured models
NLP techniques to improve change management
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25. Applicable change management frameworks
and NLP techniques for CMMI
implementation
Henrique Narciso
hnarciso@gmail.com
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26. References
Making sense of change - Esther Cameron & Mike Green, page 109 - 2nd edition
Hiatt, J. (2006) ADKAR: A Model for Change in Business Government and Our
Community. Prosci Research.
Creasey, T. and Hiatt, J. (2010) “Best practices in Change management,” Prosci
benchmarking Report. Prosci Research.
Night Sue. (2002) “NLP at Work - The Difference That Makes A Difference In
Business”
Joseph O’Connor(2001) “NLP WORKBOOK”
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