Saving Time and Money in Warehouse Operations

Webinar Saving Time and Money in
May 24th, 2012
Warehouse Operations
Saving Time and Money in Warehouse Operations
Karen DeWolfe
Karen DeWolfe| interlinkONE, Inc. Copyright 2012

Intro: Karen DeWolfe

► interlinkONE – Software (SaaS)
► Enterprise Marketing Management Software
► Online Ordering, Inventory Management, Fulfillment

► Grow Socially, Inc. – Support Services
► Online Marketing/Social Media
► Plan, Manage, Execute and Measure


Today’s Overview

► Challenges in the Supply Chain

► Finding Success with:
► Online Ordering Portals
► Inventory Management
► Automation & Customer Service

► Questions and Answers


CHALLENGES IN THE SUPPLY CHAIN


Supply Chain Data

• Report published by
the CMO Council

• “A Straight Line to
the Front Line”


Why Will We Show You These Charts?

• Because if you can provide
solutions to these
problems in YOUR
warehouse operations and
services, you can earn
more business!


Inventory and Warehouse Space Waste


Marketing Content: It’s Value to Sales


Improving the Process


Why The Supply Chain Must Be Optimized

How Important Are These Materials to Sales Process?


How You Can Succeed: Starts with the WMS!

Areas Where Improvement
Can Often Be Found:

– Online Ordering Portals

– Inventory Management

– Automation & Customer
Service


Best Practices for:
Online Ordering Portals


Why have an Online Ordering Portal?

• People are comfortable
ordering online.

• It can reduce data-
transfer time.

• Integrating it with your
Warehouse Management
System is key! Streamline
Order process.


People Like the Amazon.com Model: Make it Easy!


Be Ready for the Mobile Audience


Utilize Print-On-Demand


POD & Variable Data: Increasing Need for Users

Name Interest Status $$ Spent Yearly
John Smith Food Silver 5K

Michelle Jones Card Games Gold 20K

Frank Stafford Shows Platinum 50K


Before the Launch of an Online Ordering Portal

• Test online ordering portal in
multiple browsers
– Help poll sales reps to find out
what they use

• Keep the mobile audience in
mind
– Mobile-optimized portal might not
be needed just yet, but watch the
growth in numbers!


After the Launch of an Online Ordering Portal

• Provide access to Training
videos inside of the ordering
portal

• Make it easy for people to ask
for help

• Train CSRs how to debug
common issues:
– Can’t login
– Don’t know my password
– How do I find a specific item?


Best Practices for:
Inventory Management &
Print on Demand


What is Print-on-Demand

The definition:

“ A printing technology and
business process in which new
copies of a book or some other
document are not printed until
an order has been received”

http://en.wikipedia.org/wiki/Print_on_demand


Benefits of Print On Demand

• Reduce Costs: Storage, Handling, and Inventory
Accounting

• Supports Growing Demand for Shorter Runs

• There is little or no waste from unsold products.


Inventory Management: Automate Cycle Count


Handling Reorder Points: Options

• Static Reorder Point at
Product Level

OR…

• Automatic Replenishment
Calculations


Option: Automatic Reorder Point Notification

• Fluctuating Reorder
Point based on usage
over time, amount
needed to satisfy
orders in months to
come.

• Helps to forecast
increased demand at
different points in
the year as well.

Benefits of Automatic Replenishment Options

• It puts your data to use!

• Monitors spikes or dips in activity, order
history, inventory amounts, etc.

• Keeps in mind unusual seasons and events: Trade
Shows, Yearly Meetings, etc.


Constantly Analyze Your Pick-Ticket Process!

• Is the most popular inventory easily accessible?

• Are the Pick Tickets properly sending your staff in the
right path?

• Invest in training and quality circles

• Reward useful feedback from the “pickers”!


Wireless-Enabled Barcode Scanners

• Inventory
Receiving

• Checking &
Adjusting
Inventory
Levels

• And more!


Smartphone Access to Key Warehouse Reports

• With a mobile-optimized
solution, key warehouse
personnel could easily
check on inventory
levels, order
status, backorders, and
more from their
smartphones.


Best Practices for:
Automation & Customer Service


Built-In Help Request Forms


Live Chat Option


Track “Open Carts”

• Eliminate the calls and
complaints related to users
that were unable to
complete their orders the
first time through

• Make it possible for them to
track what they’ve ordered

• Also, be able to see why
items with stock “on hand”
are unavailable


Review All Customer Touch-Points

• Pick Tickets
• Packing Slips
• Order Confirmation Emails
• Shipping Notification Emails

Do those items increase your manual work-load or do
they help to streamline it?


Saving Time and Money is easy.
Where you will see immediate
results


Saving Time and Money

• Ordering Portals that will allow you to:
– Get orders in faster and more conveniently
– An opportunity to cross sell
– Open New Revenue Stream
– Save sales time in order and quote taking
• Print On Demand will allow you to:
– Use less physical space and resources
– Less waste
– Faster to market content



• Reorder Automation that will allow you to:
– Move beyond ordering a set amount and into predictable
usage
– System driven to save CSRs and Product Manger time
– Less wasted material in overage
• Electronic Fulfillment will allow you to:
– Use less physical space and resources
– Less waste
– Faster to market content
– Less time and material cost



• Efficient Automation and Customer Service will allow
you to:
– Have users self service
– Have answers to questions quickly
– Spend less time on support
– Save money in resource allocation


Final Thoughts

• Saving Time in Warehouse Operations often involves
streamlining processes from end-to-end --- from
order entry to the shipment of the order.

• Be committed to measuring and analyzing all areas of
your operation consistently!


See you at the MFSA Annual Conference!

CHANGING PERSPECTIVES
to Create a Brighter Future


Contact Karen DeWolfe

• Email: KarenD@interlinkONE.com

• Phone: 978-694-9992


Request a Demo of our Software

• Would you like to see our Order and Warehouse
Management software in action?

Register for a free demo today!
http://ilnk.me/fc67


The Book

 Strategies, Plans, Case
Studies Campaign
Ideas, and More.

 A guide to help you grow
your mailing and
fulfillment business!

NewPathToProfit.com

Thank you!

Any questions?


!

THANK YOU!


Saving Time and Money in Warehouse Operations

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