Have your customer service representatives started talking politely? Has the call time taken to successfully deal with a customer reduced? Have your started taking the customer complaints seriously?

1. Top 10 Customer Service Tips
For 2015

2. Have your customer service representatives
started talking politely? Has the call time taken to
successfully deal with a customer reduced? Have
your started taking the customer complaints
seriously?

3. If yes, you are on the right track to implement one of the
most critical factors for business growth. As the New Year
has already begun, it’s the right time to take your customer
services to the next level.

4. Bring in
Consistency
Delve into Details
Motivate Your
Representatives
Set Bottom Line
for ‘Happy
Customer’s
Surprise or Secret
Evaluation
Empower Your
Employees
Strengthen Your
Social Interactions
Further
Discover the
Talent
Follow-up Every
Now and Then
Ask
for Feedback’s
Here are some tips you must adopt at the earliest and
become a favorite among your customers.

5. Bring In Consistency

6.  Maintain the Consistency in your service and support and
don’t let it degrade from great to average to poor.
 The Consistency helps to earn ‘Loyal’ customers.
 The Loyal Customers would never think of buying from your
competitor.
 Don’t be good to your customers just once, but every single
time they approach you.

7. Delve Into Details

8.  Keeping a watch on the behaviour of each and every
customer will help you customize the customer service
experience.
 Find out details on what precisely makes a customer happy.
 Learn why the most satisfied customers enjoy your services
and what brings in discontent for others.

9. Motivate Your Representatives

10.  Make your customer service representatives fall in love with
your products and services.
 Encourage them to feel good from heart by servicing each
and every buyer.
 Appreciate their efforts verbally as well as through rewards.
 Motivated staff can take great care of your audiences.

11. Set Bottom Line for ‘Happy Customers’

12.  Don’t be concerned about the bottom lines in terms of profits
only.
 In today’s scenario, you must be more concerned about being
‘Relationship-Oriented’.
 Ask your customer representatives to record how many ‘Happy
Customers’ they had in a day and a week and a month.
 Encourage them to break their own records every single day.

13. Surprise or Secret Evaluation

14.  Be interested to know how well your staff is performing while
dealing with the buyers.
 Apart from monitoring the customer calls, why not call one of
your representatives as a customer.
 You may also hire someone else for this kind of assessment.
 It will certainly allow you to find and handle the loopholes.

15. Empower Your Employees

16.  Don’t hesitate to invest in the latest technological tools to help
your staff manage customer relationships for effectively.
 In addition, share with your employees on regular basis the
tips for better customer services through training, seminars
and workshops.

17. Strengthen Your Social Interactions Further

18.  By now, you must have accounts at popular social media
platforms like Twitter and Facebook.
 Keep these channels of customer interactions interesting by
inviting new people.
 Creating groups, participating in discussions, updating the
content regularly and every other possible strategy.

19. Discover The Talent

20.  Among your employees, there must be one or more people
who have excellent track record in servicing customers.
 Make their work a standard for others to follow.
 Reward their good work, as it will encourage others to follow
the suit.

21. Follow-up Every Now And Then

22.  Make it a policy to follow up with your customers even after
the sale is complete or an issue is resolved.
 Send personalized messages on different occasions.
 Inform them about your new ventures.
 Focus on building long-term relations.

23. Ask for Feedback’s

24.  Reach out to your customers for their feedback’s about
everything, from your products and services.
 Collect feedback from customer about anything new they
expect from your company.
 Use this feedback straight from the horse’s mouth to improve.

25. Make it another great year of improved customer services
with each of these tips. Remember that these small changes
can reap big benefits.

26. Read more on Customer Service:
1. 9 Things Your Customers Definitely Want From Your Business
2. How Technology Aids Enhanced Customer Service Management
3. How To Deal With Top 5 Common Customer Service Challenges

27. Thank you for Reading!
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