A new mobility of the future will be focusing on usability instead of ownership (Mobility as a Service = MaaS). What role does public transportation play? How does new mobility get more attractive than owning a personal vehicle? Why are there currently no convincing, large-area solutions? These and other questions will be answered by Andreas Fehr, insertEFFECT, specialist in the field of Service Design for Mobility as a Service (MaaS). Andreas will show how a combination of several design disciplines, like Service Design and User Experience, works in the young field of Mobility Experience Design and share his experience in implementing this approach in an agile software development process.