The World's leading Human Development Training Programme presents two new skills added to the original programme, and, for the 1st time in history, Nature has been used as the guide in personal and professional development.

1. Winning in Customer
Service
Innerwealth
The World’s Leading Human Development
Programme
This Skill
Chris Walker

2. Do you want your
coffee delivered
by
this person?
this person?
Or
this person?
CUSTOMER SERVICE

3. – Chris Walker
“There are no products. There are only services.
Experiences delivered through things.”

4. If you change the
delivery, you change
the experience, you
change the thing. And
that is in your hands.

5. We are all in the Service
Industry
Foe
Friends
World Customer
TeamPartner
Family
YOU

6. THE MOST STRESSFUL
JOBS IN THE WORLD
FACE To FACE
FAKE SMILE
PUBLIC VIEW
FAKE HAPPY
FAKE ENTHUSIASM

7. YOU CAN’t FAKE IT!

8. R.E.A.L
Customer Service

9. R.E.A.L
R - Reality
E - Energy
A - Atitude
L - Life

10. R= REALITY
REALLY HAPPY
REALLY GOOD TO BE
AROUND
REALLY BALANCED
REALLY ABLE TO DEAL
WITH STUFF
REALLY ABLE TO TURN UP
INSPIRED
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11. E = Energy
ENERGY - BUILD
ENERGY - STORE
ENERGY - STOP LOSS
ENERGY - DIRECT

12. A = Attitude
ATTITUDE OF
GRATITUDE
ATTITUDE OF SUCCESS
ATTITUDE OF VALUES
ATTITUDE OF VISION

13. L = LIFE
LIFE BALANCE
LIFE HARMONY
LIFE ENTHUSIASM
LIFE BIG PICTURE
LIFE TURNING UP

14. YOU CAN’t FAKE IT AND
CUSTOMERS FEEL ITBEING R.E.A.L

15. R.E.A.L
Customer Service
Customer Service
The World’s Leading Human
Development Training
Programme Starts with G.I.V.E.
- Inspired Self Leadership

16. INSPIRED
SELF-LEADERSHIP
SELF-LEADERSHIP
Innerwealth
The World’s Leading Human Development
Programme
This Skill
Chris Walker

17. G.I.V.E
SELF-LEADERSHIP

18. – Chris Walker
“Because you can’t G.I.V.E what you haven’t
got. Business and Life improvement starts with
how you treat yourself.

19. G.I.V.E
Inspired Self-Leadership
Grateful for what you’ve
got.
Inspired by wherever you
are
Visionary about where
you’re going
Enthusiastic about the
possibilities

20. Living the Dream
Chris Walker
Contact
alive@chriswalker.com.au