Feedback training visuals toolbox - communication concepts diagrams and illustrations: Feedback definition
Types of feedback, written and verbal feedback, 360 degree feedback. Giving and receiving feedback
Feedback guidelines, good and bad feedback messages.
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1. What is feedback
2. Why feedback
3. Giving and receiving feedback
4. Tips and tricks
5. Types of feedback
6. Feedback conclusions
Overview of visual slides
for feedback training
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Feedback
definition verbal or nonverbal process
by which an individual
communicates
the psychological, physical,
or practical effects
of another’s behavior
to that person.
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description you give
of the personal impact
you experience
from a certain behavior
by another person.
Feedback
definition verbal or nonverbal process
by which an individual
communicates
the psychological, physical,
or practical effects
of another’s behavior
to that person.
or more simply…
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Praise
Commentary
about the work
Opportunity
for growth
Constructive
criticism that
suggests a solution
Feedback
is NOT
Attack
on the person
Only
criticism
Instead
feedback IS
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reinforces
or encourages
an ongoing behavior
indicates a change
is needed in behavior
Supportive Corrective
Feedback
can be...
Feedback
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Give feedback to help
• positive and negative
• don’t generalize;
be descriptive and use facts
• don’t use labels or judge;
describe behavior
• don’t exaggerate; be exact
• speak for yourself
• first “I”, then “you”
• be sure about what you say
Giving feedback
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Give feedback to help
• positive and negative
• don’t generalize;
be descriptive and use facts
• don’t use labels or judge;
describe behavior
• don’t exaggerate; be exact
• speak for yourself
• first “I”, then “you”
• be sure about what you say
Giving feedback
“You are always late
for the meetings”
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Give feedback to help
• positive and negative
• don’t generalize;
be descriptive and use facts
• don’t use labels or judge;
describe behavior
• don’t exaggerate; be exact
• speak for yourself
• first “I”, then “you”
• be sure about what you say
Giving feedback
“You are always late
for the meetings”
“I feel annoyed
when you are late
for meetings”
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Receive feedback as a gift
• relax
• listen carefully
• ask questions to clarify
• acknowledge, encourage feedback
• acknowledge valid points
• don’t defend your actions
• take your time to sort out
what you heard
• decide upon change, or not
Receiving feedback
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Receive feedback as a gift
• relax
• listen carefully
• ask questions to clarify
• acknowledge, encourage feedback
• acknowledge valid points
• don’t defend your actions
• take your time to sort out
what you heard
• decide upon change, or not
Receiving feedback
Remember
to say
THANK YOU!
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Giving feedback - Tips and tricks 1
Be specific
You were so enthusiastic
about the whole project
during the meeting
that the motivation was
contagious.
I was very thrilled
after the meeting.
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Giving feedback - Tips and tricks 2
I liked how
you organized
the tasks.
Use descriptive sentences,
not just an impression
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Giving feedback - Tips and tricks 2
I liked the way
you organized the tasks
in groups so they were
carried out more easily.
I liked how
you organized
the tasks.
Use descriptive sentences,
not just an impression
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Giving feedback - Tips and tricks 3
Talk about decisions and actions,
not assumed intentions or interpretations
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Giving feedback - Tips and tricks 3
Talk about decisions and actions,
not assumed intentions or interpretations
I don’t think
you’re going
in the right direction.
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Giving feedback - Tips and tricks 3
Talk about decisions and actions,
not assumed intentions or interpretations
I have some concerns about
your proposed strategy,
can we talk about it?
I don’t think
you’re going
in the right direction.
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Guideline
for giving
feedback
“ When you... ”
(describes
behaviour)
“ I feel ...”
(describes
emotions)
“ because... ”
(describes the
cause of the
emotion with
realistic data)
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“What do you think?”
Guideline
for giving
feedback
“ When you... ”
(describes
behaviour)
“ I feel ...”
(describes
emotions)
“ because... ”
(describes the
cause of the
emotion with
realistic data)
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Written feedback
Written vs. Verbal form of feedback
• You’ll probably think
more before you write
• Timing is not an issue
• Both sender and
receiver have a record
of the communication
• Writing takes more
time than talking
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Verbal feedbackWritten feedback
Written vs. Verbal form of feedback
• You’ll probably think
more before you write
• Timing is not an issue
• Both sender and
receiver have a record
of the communication
• Writing takes more
time than talking
• It is easier to receive
feedback in verbal
communication
• Verbal feedback is
more personal and
intimate
vs.
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• links specific leader behaviors
to organizational performance
• for individuals to find out how their
• bosses
• colleagues
• direct reports
• fellow team members
• internal and external customers
• suppliers
perceive their use of these behaviors.
360-degree feedback
360 feedback
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360 feedback
A 360-degree feedback process can be used
to gather information on an individual’s:
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360 feedback
A 360-degree feedback process can be used
to gather information on an individual’s:
Skills
Proficiency at performing a task; degree
of mastery
(e.g. ability to think strategically, communicate in
writing, delegate work, influence, negotiate)
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360 feedback
A 360-degree feedback process can be used
to gather information on an individual’s:
Skills
Knowledge
Proficiency at performing a task; degree
of mastery
(e.g. ability to think strategically, communicate in
writing, delegate work, influence, negotiate)
Familiarity with a subject or discipline
(e.g. knowledge of an industry or business)
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360 feedback
A 360-degree feedback process can be used
to gather information on an individual’s:
Skills
Knowledge
Style
Proficiency at performing a task; degree
of mastery
(e.g. ability to think strategically, communicate in
writing, delegate work, influence, negotiate)
Familiarity with a subject or discipline
(e.g. knowledge of an industry or business)
A pattern of characteristics or ways of
responding to the external environment
(e.g. self-confidence, emotional stability)
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Feedback Training Visuals
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