This presentation will give a brief background on how to improve Communications . It can support for individual improvement both at personal level and professional level

1. Welcome for Training
on
Effective
Communication
Presentor -
Inderdeep
Mann

2. What is Communication?
Communication is a Latin word which means ‘to
share’. It is the sharing of information between
different individuals. It includes the sharing of ideas,
concepts, imaginations, behaviors and written
content.
Communication is simply defined as the transfer of
information from one place to another. This transfer
of information can be conducted in different ways.

3. Communication is a series of
experience of
Hearing
Smell
Seeing
Touch
Taste

4. Communication Skills
Communication skills is the ability to use
language and express information.
Effective communication skills are a critical
element in your career and personal lives.

5. Communication Goals
To change behavior
To get action
To ensure understanding
To influence
To get and give
information

6. Most Common Ways to Communicate
Speaking
Visual
Image
Body
Language
Written

7. Types of Communication











On the basis of organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture

8. Written communication in an
organization
 The written communication is the most common
and effective mode of business communication. In
any organization, the electronic mails, memos,
reports, documents, letters, journals, job
descriptions, employee manuals, etc. are some of
the commonly used forms of written
communication.

9. Barriers to Communication
 Semantic Barriers/ Symbolic Obstacles
 Emotional Or Psychological Barriers
 Organizational Barriers
 Personal Barriers

10. Semantic Barriers/ शब्दार्थ बाधाएँ
 Symbols with different meaning
 Badly expressed message
 Faulty translation
 Unclarified assumption
 Specialist’s language

11. Emotional Or Psychological Barriers
 Premature evolution
 Inattention
 Loss of transmission & poor retention
 Undue trust on the written word
 Distrust of communication
 Failure to communicate

12. Organization Barriers
 Organizational policy
 Organization rules & regulation
 Status
 Complexity in organization

13. Personal Barriers
 Barriers in Superior


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 Attitude of Superior
Fear of challenge of authority
Lack of time
Lack of awareness
 Barriers in Subordinates

 Unwillingness to communicate
Lack of proper growth

14. Communication Process
Communication is the process of sending and receiving
information among people…

15. Communication Involves Three
Components
 Verbal Messages - the words we choose
 Para-verbal Messages - how we say
the words
 Nonverbal Messages - our body language
Above These Three Components Are Used To:
 Send Clear, brief Messages
 Receive and Correctly Understand Messages
Sent to Us

16. Effective Verbal Messages
 Are brief, compact, and organized
 Are free of Complicated word
 Do not create resistance in the listener
SENDING MESSAGES

17. Nonverbal Messages
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Postures and Gestures

18. Para-verbal Messages
Para-verbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.

19. RECEIVING MESSAGES
Listening
 Requires concentration and energy
 Involves a psychological connection with the
speaker
 Includes a desire and willingness to try and
see things from another's perspective
 Requires that we suspend judgment and
evaluation

20.  Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal
messages;
 Verbal
 Paying attention to the words and feelings
that are being expressed
Key Listening Skills

21. What makes a good communicator?
 They know what they are talking about
 They listen more than they speak
 They focus on understanding what people
say
 They pay attention to nonverbal
communication
 They are aware of misunderstandings

22. Tips to good communication skills
 Maintain eye contact with the audience
 Body awareness
 Gestures and expressions
 Convey one's thoughts
 Practice effective communication skills

23. Effective Communication . . .
• It is two way.
• It involves active listening.
• It reflects the accountability of speaker
and listener.
• It utilizes feedback. It is free of stress.
• It is clear.

24. Thanks