14. Four Major Consumer Behaviors
Communication
Content Consumption
Creation
Commerce
15. Understanding Needs: Communicating Their Uses
FIND
SELF PROMOTE DISCOVER &
INFORMATION BE
AND LOOK MAINTAIN TRANSACT
AND MAKE ENTERTAINED
SMART RELATIONSHIPS
DECISIONS
FourSquare Living Social FaceBook
Bejeweled Square
Face Book Google Twitter
Yahoo Amazon
Twitter Groupon My Yearbook
Zynga eBay
Linked In
16. From chance encounters in a media environment ….
to brand as hero solving consumer needs in real time
OLD MODEL NEW MODEL
HOME IN STORE
TRAVEL COMMUTING
REACH
REACH
WHILE
IN PURE
CONSUMING
NEED STATES
MEDIA
EMERGENCY WORK
WORK HOME
START BY SOLVING FOR YOUR CUSTOMERS NEEDS AND PAIN POINTS
17. Impact of Mobile throughout the Shopping Continuum
Choosing a store or
Pre-Tail™ website
Research, word of
mouth, trial
Browsing, comparin
Retail
g, researching &
selecting items
Post-tail™ Using the Purchase
product
(SMOT)
18. Shopping, learning, buying, supporting
Aligning on a
product choice
and choosing a
Intent
Pre-tail/Brand Advertising store or website
Core area of focus
Browsing,
Retail
comparing,
researching &
selecting items
Post-tail Using the Purchase
product
19
19. It’s not as much a technology re-think…. as a consumer re-think
25. What’s on Deck
Today Tomorrow
Brendon Kraham Stephanie Bauer Marshall
The Mobile Playbook: Shaping the Future of
5 Creative Ways to Win in Mobile Marketing Innovation
Hinweis der Redaktion
Three examples : Mobile- Tampax, Social, Local
Combining the Key Moment for consumers in the purchase decision funnel, what brand to buy and where to buy it