ISO 9001 2000

1. Topic ISO 9000:2000
SCHOOL OF STUDIES IN MANAGEMENT
JIWAJI UNIVERSITY GWALIOR
SUBMITTED TO SUBMITTED BY
Mr. ANURAG CHAURASIA KULDEEP MATHUR
MBA IV SEM

2. What Is the ISO?
• The International Organization for Standardization
is an independent, non-governmental organization,
the members of which are the standards
organizations of the 162 member countries.
• It is the world's largest developer of voluntary
international standards and facilitates world trade
by providing common standards between nations.
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3. • International Organization for Standardization (ISO) is
an international standard-setting body composed of
representatives from various national standards
organizations.
.
• Founded on 23 February 1947, the organization promotes
worldwide proprietary, industrial and
commercial standards.
• It is headquartered in Geneva, Switzerland, and works in
162 countries.
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4. ISO 9000
• ISO 9000 is a set of international standards on
quality management and quality assurance
developed to help companies effectively document
the quality system elements to be implemented to
maintain an efficient quality system.
• They are not specific to any one industry and can
be applied to organizations of any size.
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5. • ISO 9000 can help a company satisfy its
customers, meet regulatory requirements,
and achieve continual improvement.
• However, it should be considered to be a
first step, the base level of a quality system,
not a complete guarantee of quality.
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6. 6

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Why Become Certified to International
Quality Standards?
 Global Recognition - Product standards allow consumers to purchase
items from different manufacturers and know those items will
perform predictably
 Forces a customer focus throughout the organization - Improved
operational effectiveness; “Walking the talk” builds teamwork;
continual process improvement efforts strengthens business posture
 Competition - Qualify to compete in international markets
 World-wide Benchmarks for Improvement – Consistent methodology
for managing quality systems based on the widest base of industry
best practices

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ISO 9000:2000 Standards Structure
9000 Fundamentals and Vocabulary
(Concepts and Definitions)
9001 Quality Measurement System - Requirements
9004 Guidelines for Performance Improvements
(Total Quality Management)
10012 Measurement Control
19011 Quality Management System/Environmental
Management System (QMS/EMS) Auditing

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ISO 9000:2000 Core Elements
ISO 9000:2000 aims to enhance customer satisfaction
by focusing on the following:
• Quality management system
– Put structure in what you do
• Management responsibility
– Put someone in charge
• Resource management
– Provide the resources to achieve goals
• Product realization
– Design and perform to requirements
• Measurement, analysis and improvement
– Know where you are and get better

10. ISO 9000:2000 Implementation
ISO 9000:2000 - a process based approach 10

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ISO 9000:2000 Quality Management Principles
1. Customer-focused Organization
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships

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ISO 9000:2000 Quality Management Principles
1. Customer Focus
Organizations depend on their customers and therefore should
understand current and future customer needs, meet customer
requirements and strive to exceed customer expectations
2. Leadership
Leaders establish unity of purpose and direction of the
organization. They should create and maintain the internal
environment in which people can become fully involved in
achieving the organization’s objectives

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ISO 9000:2000 Quality Management Principles (Cont’d)
3. Involvement of People
People at all levels are the essence of an organization and their
full involvement enables their abilities to be used for the
organization’s benefit
4. Process Approach
A desired result is achieved more efficiently when activities and
related resources are managed as a process
5. Systematic Approach to Management
Identifying, understanding and managing interrelated processes
as a system contributes to the organization’s effectiveness in
achieving its objectives

14. ISO9000Overview Version 1.1
11.05.2001
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ISO 9000:2000 Quality Management Principles (Cont’d)
6. Continual Improvement
Continual improvement of the organization’s overall performance
should be a permanent objective of the organization
7. Factual Approach to Decision Making
Effective decisions are based on the analysis of data and
information
8. Mutually Beneficial Supplier Relationships
An organization and its suppliers are interdependent and a
mutually beneficial relationship enhances the ability of both to
create value

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The Typical Sequence for ISO 9000 Registration
& Certification
Management commitment to go for registration
 Form a steering committee
 Write your QA Manual
 Write process procedures
 Conduct internal process reviews
 Refine your processes
 Conduct internal system audits
 Undergo a “mock” pre-assessment audit
 Refine your processes
 Registration auditor performs assessment
Receive registration

16. THANK YOU
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