Increasing sale in a travel company is not an easy job. Everyone wants to sell more, but they often forget about the simple and small things that come from the customer. Bottom line, they are the ones we work for. Here are some tips of how to increase sale in a travel agency or a tour operator business.

1. Ways for increasing
sales in travel
companies
8 tips for better sales performance

2. DID YOU KNOW?
Each year, you’ll lose 14% of your customers!

3. Don’t forget about the simple and small things that come from the customer!

4. #1
Highlight the benefits of your
product/service

5. Ask your customers to write a review of your
product/service!

6. ...listen to your customers. Your customers will
make you better!

7. #2
Listen carefully and show empathy

8. REMEMBER: The ability to listen is equally
as important as the ability to speak!
! When you don’t listen to others, you are
not learning or understanding anything...

9. #3
Call them if you promise

10. Keeping promises (or not) builds or breaks the trust in
human relationships...
NOTE: You want to build long term relationships with
your customers!

11. #4
Offer different solutions

12. ...because
a) they will feel like their message is being heard
b) they will realize they are not just a number for
you

13. # 5
Avoid negative words and remain polite

14. Being polite to your customers shows you have
compassion!

15. #6
Apologize if needed

16. Being able to apologize can bring benefits like
stronger relationships,
reduced conflict,
and forgiveness.
It’s well worth the effort!

17. # 7
Repeat their concerns

18. Sad truth:
Even if you’re
right, somehow, you’ll
end up being wrong.

19. Repeating your customer’s problem after them shows
them you were listening, which can help lower their
anger and stress levels.

20. #8
Let them know their comments are being
heard, noticed and reported

21. Even difficult customers can have good ideas, or
push your business to a higher level.

22. Criticism can improve your business by giving
new ideas,
feedback,
comments!

23. You can let them know that their comments were
marked up and when a change is made, you’ll
let them know.
BUT, in this case, don’t forget to call them!

24. #9
Don’t answer emails right after seeing
them, take the time to cool down instead

25. Do not leave issues unresolved but at the same
time, know when to take a break and try to lay low for
a while.

26. #10
Consult with your colleagues

27. When having difficult customers, you need to find
a personalized way to communicate with them.

28. Brainstorm their issues or situations with your
colleagues.

29. You can come up with some good ideas of solving the
problem that occurred.

30. YES, we do create, advise, educate, train, provide and implement
integrated comprehensive business solutions based on
information technologies!

31. Know more about us!
Blog article „How to deal with difficult customers”:
http://blog.itravelsoftware.com/2014/02/how-to-deal-with-difficult-customers/
Find us on Facebook: https://www.facebook.com/itravelsoftware
See how iTravel Software can help you implement your travel software change:
http://www.itravelsoftware.com/
Try iTravel Software for FREE:
http://www.itravelsoftware.com/en/order.aspx?naruci=1