Effectively engaging your employees can dramatically improve morale and increase workforce productivity, resulting in profit growth up to three times faster. But how do you effectively engage them in a cost-effective, timely manner that aligns to your organization and doesn’t add burden? Join experts from SAP Education and ANCILE Solutions Inc. to hear about the latest trends in employee engagement and how you can devise a successful strategy to keep your workforce always informed, aligned, engaged and productive. You’ll also learn about a new cloud-based, mobile corporate communication solution that enables you to rapidly communicate key information and confirm receipt and comprehension. You’ll see how SAP Education uses this new solution and how it can help you: Streamline communications with real-time information and accountability. Engage employees in campaigns and “drip” messages to them to enable their work. Analyze workforce compliance with objective data to assess receipt and grasp of messages.

1. Lori Williams
Director, Strategy & Enablement
SAP Education
Mal Poulin
Director, Product Strategy
ANCILE Solutions
Engaging Employees for
Successful Business Outcomes

2. 2
• Effectively engaging your employees can dramatically improve morale and
increase workforce productivity resulting in profit growth up to three times
faster. But how do you effectively engage them in a cost effective, timely
manner that aligns to your organization and doesn’t add burden?
• Join experts from SAP Education and ANCILE Solutions, Inc. to hear about the
latest trends in employee engagement and how you can devise a successful
strategy to keep your workforce always informed, aligned, engaged, and
productive.
• You’ll also learn about a new cloud-based, mobile corporate
communication solution that enables you to rapidly communicate key
information and confirm receipt and comprehension.
Your Invitation

3. 3
• Streamline communications with real-
time information and accountability
• Engage employees in campaigns and
“drip” messages to them to enable
their work
• Analyze workforce compliance with
objective data to assess receipt and
grasp of messages
How to:

4. 4
What best describes the charter of your organization?
• Training
• Learning
• Performance Enablement
• Communications
• Compliance
• Other
Poll #1 - Charter

5. 5
Value of Employee Engagement
5
Brand
Ambassadors
67% are public advocates
78% recommend org’s products
73% refer network connections
Business
Outcomes
Grow profits 3 times faster
12% higher profitability
3.9 times higher EPS
1/5th the safety incidents
40% lower turnover
42% less sick leave
Performance &
Productivity
57% more effort
38% higher productivity
60% increased creativity
©2013 NextGen Insights, LLC. All rights reserved

6. 6
“People’s attitudes are caused by how they perform, and they determine their
performance. In short, they are both a cause and a consequence of behavior.”
Linkage between engagement and performance
“Dissatisfaction causes turnover, absenteeism, and positive attitudes toward
joining unions. “
“Motivation is caused by the beliefs and attitudes of employees have about what
the consequences of good performance will be. When employees feel that they
will receive rewards that they value as a result of their performance they are
motivated to perform well.”
• Edward Lawler III – Quoted on Forbes article dated
4/9/2013
Distinguished Professor of Business & Director of the Center for
Effective Organizations in the Marshall School of Business,
University of Southern California.

7. 7
The Engagement-to-Outcomes Value Chain
Employee
Engagement
Employee
Alignment
Employee
Enablement
Improved
Employee:
Productivity
Quality
Service
Innovation
Retention
Sales Cycles
Improved
Customer:
Satisfaction
Retention
Loyalty
Revenue Growth
Increased
Profitability & EPS
©2013 NextGen Insights, LLC. All rights reserved

8. 8
• Engagement
• I understand my role in the organization and our business goals,
and I have the confidence to execute.
• Alignment
• I receive regular communications to help me meet corporate
objectives and my compliance requirements.
• Enablement
• I have the training, information, and ongoing performance
support to execute my tasks.
What Are the Challenges for Today’s Workforce?

9. 9
What is the most important factor to achieve employee engagement?
• Information sharing
• Performance support
• Just-in-time learning
• Management involvement
• Communication
• Other
Poll #2 - Engagement

10. 10
Workforce Performance
Communication
Environment
Team
Members
Processes

11. 11
“I need to alert employees
to a policy change.”
“I need to alert
employees to an
important policy
change, and ensure
(for compliance)
that it was read and
understood.”
“I need to train
employees
and ensure
comprehension.”
“I need to gather
information from
employees.”

12. 12
What is your dominant internal business communications platform?
• Email
• Microsoft SharePoint
• Social Media Platform
• Community Portal
• Other
Poll #3 – Current State

13. 13
Getting the right
information
(filtered, relevant,
agnostic)
To the right people
(targeted)
At the right time
(prioritized)
Wherever
(cloud, mobile)
Ensuring
Comprehension
(knowledge check)
A New Way with ANCILE uAlign™
Business
Lead
!
!!
1
2
3
Worker

14. 14
• CREATE a new message or link to
online content;
• SEND a prioritized message to key
employees wherever they are;
• TRACK employees as they consume
the message and complete an
assessment.
• TARGET actions with
employees/subscribers
• Remediation
• Training
• Further communication
• Direct or restrict employee activity
• ENSURE performance compliance.
ANCILE uAlign™
With ANCILE uAlign, employees are always
informed, always engaged, always productive.

15. 15
Scenario #1

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Scenario #2

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Scenario #3

18. 18
What best describes the industry for your organization?
• Manufacturing
• Consulting Services
• Financial Services
• Healthcare
• Government
• Utilities
• Energy
• Retail
• Other
Poll #4 – Industries

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Use Case Scenarios – Manufacturing
Sales and
Constituent
Support
Field Sales: provide the latest about
products and all development
roadmap features to facilitate current
sales and future budgeting
Operations
Shipping: provide information about
new truck loading procedures to
match new delivery routes based on
catastrophic weather
Enterprise
Safety procedures: provide
information regarding new safety risks
and procedures based on the new
plants being opened.
Business Cases

20. 20
Use Case Scenarios – Life Sciences and Healthcare
Sales and
Constituent
Support
Call Center Reps – customer and
physician support: provide the latest
information regarding new drugs to
the market and side effects reported
Operations
Hospital Nurses: provide all
information about changes to new
equipment for patient care
Enterprise
New product rollout: provide every
employee, contractor, and partner
with up-to-date product information
in order to respond to market interest
Business Cases

21. 21
Sales and
Constituent
Support
Partners and Advisors: provide the
most up-to-the-minute market
updates to provide investor guidance
Operations
Accounting: provide up to date
month end close activities calendar
and newly implemented procedures.
Enterprise
Stock market reactions: provide
market information and direction for
responding to requests for information
about investments.
Business Cases
Use Case Scenarios – Finance

22. 22
Use Case Scenarios – Public Services
Sales and
Constituent
Support
Call Center Reps: provide all the
latest information to support
constituent questions and needs
regarding security within the
jurisdiction
Operations
Utility field engineers: provide details
of new policies for connections and
testing.
Enterprise
Organizational updates: provide
information about new agency
structure and reporting lines in order
to ensure reporting and procedural
compliance are up to date.
Business Cases

23. 23
• ‘It’ (success) is not all about
going live.
• ‘It’ is about staying alive.
Super User Scenario

24. 24
With Ancile uAlign we can now:
1. Track what information is received
and consumed….and understood
2. Reps are able to access the
information from their mobile device
when and where they need it
3. Leverage a micro- learning
approach – small knowledge
nuggets, short videos, etc.
4. Measure sales outcomes correlated
to enablement activities
5. Accelerate learning
• Train nearly 500,000 people annually on
SAP technology
• Very diversified portfolio
• Offer over 600 courses, numerous technology
solutions, and an array of education
consulting services
• Geographically dispersed sales force
• Customers with very unique learning
needs
SAP Education Field Enablement:
• Our charter is to inform and educate our
entire customer-facing staff in North
America Education
• Historically used “one way” methods for
enabling the field such as Email
notifications, Posts on internal community
website, Webinars, E-learning, Live training
sessions
SAP Education

25. 25
Cautions:
• Don’t over-use the uAlign
channel
• A series of small messages is
better than one giant
communication
• Management needs to support
the approach
Lessons Learned
Positive observations:
• Less is more when you deliver
at the point of need
• Video is very effective
• Metrics drive accountability
• The best reps accept new
methods

26. 26
Thank You!
Lori Williams
lori.williams@sap.com
610-661-3545
Mal Poulin
mal.poulin@ancile.com
443-561-3952