22. Leaders with empathy are able to understand their employees’ needs and provide them with constructive feedback, he says
23. Why Emotional Intelligence is necessary for managers Helps managers handle adversity & setback Teaches managers cope when change & uncertainty hits organisation or their personal lives.
24. Why Emotional Intelligence is necessary for managers Help them manage effective relationship. Help them being focused and stay on track by remembering purpose & vision.
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26. EQ is very important for managers as they are direct line of contact & their behaviour & treatment determines retention & turnover
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28. Enhancing EI skills enables Supervisors and Managers to regulate their emotions and motivate themselves more effectively – allowing them to manage their own emotional turmoil effectively and demonstrate compassion and empathy for their employees. EQ & Managers
29. Upon graduating from college, Debra believed that if she worked hard, she would achieve her career success goals She racked up a list of accomplishments However, just two years into her career she was fired. Example to illustrate how EQ can positively or negatively impact one's career and the organization:
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31. The number one-factor that sets high-powered professionals apart from the pack is a high level of emotional intelligence, compassion and energy to function in a team environment Debra soon learned that shooting stars have a short life cycle if they are unable to relate to and understand others.
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33. Suppose that the morning of a big presentation you have a fight with any of your family member. Not a big argument—maybe just one of those unnerving spats about who forgot to pick up the dry cleaning—so your morning doesn’t get off on the right foot. Then you car is punctured upping your stress level a bit more. When you arrive at work, there’s a problem with the elevators, causing more delay. Arriving at the conference room for your presentation, you find that the sound system doesn’t work and the caterer hasn’t shown up with refreshments. Your junior associate—who was supposed to call the caterer—bears the brunt of your anger that has been building since you left the house. An Example of EQ
38. ARE YOU EMOTIONALLY INTELLIGENT? OR YOU STILL THINK (not feel) THAT IQ MATTERS MORE THAN EQ
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41. Children are not born with social skills; they must learn them. If children are not born with social and emotional skills… WHAT CAN EDUCATORS DO TO STIMULATE THESE SKILLS IN THE CHILDREN IN OUR SETTING?
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44. A study of 80 Ph.D.’s by EQ Consortium A study of 80 Ph.D.’s in science who underwent a battery of personality tests, IQ tests, and interviews in the 1950s when they were graduate students at Berkeley. Forty years later, when they were in their early seventies, they were tracked down and estimates were made of their success based on resumes, evaluations by experts in their own fields, and sources like American Men and Women of Science. It turned out that social and emotional abilities were four times more important than IQ in establishing professional success and prestige . (EQ CONSORTIUM)
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49. What is Training in EI Worth? Increases retention. Decreases absenteeism. Increases overall organizational growth. Could increase production as much as 20%
50. If we knew nothing about a store except that employee attitudes had improved 5%, we could predict that its revenue would rise .5% above what it otherwise would have been. --Sears executive, Harvard Business Review, January, 1998
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