Webinar for September 2019 - Organisational Design and Strategy

1. 1
ORGANISATIONAL
DESIGN AND
STRATEGY

2. Today’s Panelists
Simon Phipps
Head of Asia & Global
Development,
The Digital Insurer
Hugh Terry
Founder,
The Digital Insurer
Pat Kneeland
Manager, Innovation &
Enterprise Solutions
KPMG
Alan Walker
International Insurance
Executive and Advisor
Marc Baloch
Consultant,
Spencer Stuart

3. Discussion Agenda

4. Questions & Answers
How to participate:
If you have a question please type into the Q&A area
If you have a comment please type into the chat area
Session format:
The moderator will use a combination of his own questions
and those from the audience

5. Pat Kneeland
Manager, Innovation & Enterprise Solutions
KPMG

6. 6

7. 7

8. 8

9. 9

10. Snap Poll
10
Q. What do you consider to be the top 3 most important Critical Success Factors from those
shared by Pat?
1. Lead with the need
2. Gain stakeholder buy-in early
3. Make procurement less burdensome
4. Find the right partners
5. Assign an accountable internal party to drive success
6. Establish an appropriate investment model
7. Establish a separate technology environment
8. Develop meaningful metrics
9. Have a plan for scaling
Q. Would you like a follow-up discussion with Pat?
How to participate:
Just respond to the question when it appears on your screen

11. Marc Baloch
Consultant
Spencer Stuart

12. 12PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED
State of the Industry - Digital Hiring Trends – Talent Hotspots
» HR struggling with Tech/Digital Hires. Talent shortage triggers hiring from places outside of Asia,
including West Coast talent as hot spots for hiring, especially for Asians looking to return.
 It is a candidate’s market in these areas and salaries increase have risen sharply (15-20% at mid level -
30-50%+ at top level)
 Companies stretch their compensation models for strategic hires and offer new schemes emerge to
attract the best in class talent
 With candidates high in demand and multiple offers, FAST HIRING key to success aside of
compensation factors
Annual & biannual bonuses
Profit Sharing
Spot Bonuses
Sign-on Bonuses
Deferred Compensation
Retention Bonuses

13. 13PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED
The need for accelerated change and speed
» Staying relevant, outpacing the disruptors and driving growth
»70% of the
Fortune 1000 have
ceased to exist in the
last 70 years
»68% of HR
Executives say their
business is disrupted
by tech advancements
»326 Tech
Unicorns in 2019

14. 14PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED
What are the ingredients of Profound Organizational Agility?
1300 MNC’s assessed
Customer
Responsiv
e-ness
Inclusive-
ness
Cross-
Functional
Collabora-
tion
Decision-
Making
Speed
Quick to
Invest
Enabling
Technolog
y/Systems
61%
Average
73%Top Quartile
2X Growth for
Top Quartile Agile
Organizations

15. 15PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED

16. 16PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED
INDEPENDENCE
INTERDEPENDENCE
F L E X I B I L I T Y
S T A B I L I T Y
LEARNING PURPOSE
CARING
ORDER
SAFETYAUTHORITY
RESULTS
ENJOYMENT
Culture
Alignment
Framework
The Culture Framework

17. Snap Poll
17
Q. To what extent do you think your own organisation is getting to the heart of cultural
transformation in our new, increasingly digitally-enabled world?
1. To a large extent – we are taking a holistic approach to digital transformation
2. To some extent – there are some pockets of activity that get to the people side of the
business
3. Very limited – longer-range people aspects do not appear to be a priority right now
Q. Would you like a follow-up discussion with Marc?
How to participate:
Just respond to the question when it appears on your screen

18. Alan Walker
International Insurance Executive
and Advisor

19. Organising IT as a
Digitally-Enabled
Insurer
4 September, 2019
Alan Walker

20. When it comes to Software
Development, we’re just a toddler
www.alanwalker.com

21. Waterfall versus Agile
 Structured approach
 Clear sequential steps
 High level of documentation
Features
 Simple to understand
 The Business knows what it’s getting
 Reporting is straightforward
 Only delivers value at the end
 The world doesn’t stand still
 G-G-G-G-G-G-G-G-G-G-G-R
DrawbacksBenefits
Waterfall
 Joint Business/IT teams
 Fixed length iterations
 Focus on working software
Features
 Speed to value
 Highly adaptive
 More efficient use of resources
 Less predictable outputs
 Requires different skills
 Little/no documentation
BenefitsDrawbacks
Agile
www.alanwalker.com

22. Recent Developments
 Mode 1: Exploitation and renovation
 Mode 2: Exploratory / experimental
 Both viewed as essential
Features
 Horses for courses
 Old dogs can still perform old tricks
 Delivers the benefits of both modes
 Sub-optimal use of Agile
 Some old dogs prefer to feel young
 It’s a fudge
Benefits
Bimodal IT
Drawbacks
 Improved Dev/Ops collaboration
 End-to-end ownership by one team
 Supported by automation tools
Features
 Fewer cracks to fall between
 Greater stability
 Faster product roll-outs (maybe)
 Requires a new toolchain
 Assumes dynamic infrastructure
 Significant learning / change effort
DrawbacksBenefits
DevOps
www.alanwalker.com

23. Structuring for Success – An Insurance Example
www.alanwalker.com
The BusinessCIO
Shared Resources: Architects, Security,
Scrum Masters, Toolchain, Bench
Team Policy
 Design
 Build
 Test
 Release
 Service
 Iterate
Team Claim
 Design
 Build
 Test
 Release
 Service
 Iterate
Team N…
 Design
 Build
 Test
 Release
 Service
 Iterate
Environment and Vendor Management
Application Development
Application Management
Testing
Service Desk
Architecture
Security
Staff Management
Infrastructure
IT Strategy and Governance
Vendor Management
The BusinessCIO
IT Organisation Structure – 2010 IT Organisation Structure – 2020

24. One size doesn’t fit all
www.alanwalker.com

25. Questions?
www.alanwalker.com

26. Snap Poll
26
Q. On a scale of 1-10 with 10 being very high and 1 low, how big is the
knowledge gap between IT and business teams, that needs to be
addressed.
Q. Would you like a follow-up discussion with Alan?
How to participate:
Just respond to the question when it appears on your screen

27. Q&A
Simon Phipps
Head of Asia & Global
Development,
The Digital Insurer
Hugh Terry
Founder,
The Digital Insurer
Pat Kneeland
Manager, Innovation &
Enterprise Solutions
KPMG
Alan Walker
International Insurance
Executive and Advisor
Marc Baloch
Consultant,
Spencer Stuart

28. ADI Programme from our Business School
28

29. Snap Poll
29
Q. Would you like to hear more about TDI’s Business School, and it’s mini-
MBA programme, launching early in the New Year?
How to participate:
Just respond to the question when it appears on your screen

30. LIVEFEST 2019
30
This year’s format has
moved to 10 themed
webinars and two awards
sessions in '24 hours
around the world' on
November 21. The fast-
paced sessions will be held
live and available post-
event on-demand.
Check out the new agenda
and express your interest in
the different sessions via
our new 'one click'
registration process.

31. ITC Asia 2020 !
31

32. + 2 more events
32

33. Post webinar activities
Recording will be emailed to registered participants
Please give us your feedback and participant suggestions
If you would like to follow-up with any of the panelists
hugh.terry@the-digital-insurer.com
simon.phipps@the-digital-insurer.com
pkneeland@kpmg.com
mbaloch@spencerstuart.com
alan@alanwalker.com