Speaker: Dependra Mathur

1. Infosys BPO
NHRD - 1st National Summit on Compensation & Rewards
Theme – Learning Investments: Making Workforce Future Ready
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2. Safe Harbor
Certain statements made in this Meet concerning our future growth prospects are forward-looking
statements, which involve a number of risks and uncertainties that could cause actual results to differ materially
from those in such forward-looking statements. The risks and uncertainties relating to these statements
include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage
growth, intense competition in the industry including those factors which may affect our cost advantage, wage
increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-
price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment
concentration, our ability to manage our international operations, reduced demand for technology in our key focus
areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and
integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in
which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability
and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized
use of our intellectual property and general economic conditions affecting our industry. All the statements made
in this presentation are the views and opinions of the speaker and is in no way a representation of the views of the
organization.

3. The shift to services is unstoppable…
Employee cost as % of revenue
Services
Manufacturing/
traditional
Revenue per employee
Sectoral composition of GDP
Source: Union budget & Economic survey, State of the Economy & Prospects

4. …But the skills required for services sector is bleak
Entry Skills required: Skills provided by education:
- Communication - Learning by rote
- Customer orientation - Rule based problem solving
- Analytical skills
- Collaboration
- Coaching & mentoring
- Energizing teams
Sectoral composition of GDP
Source: Union budget & Economic survey, State of the Economy & Prospects

5. Learning & Development Imperative…
“Too many education institutes have not kept abreast with the rapid changes that have taken place in
the world around us in recent
years, still producing graduates in
subjects that the job market no longer requires”…
Prime Minister of India, Dr Manmohan Singh
• Canada, Botswana, UK, US, Sri Lanka, India… all decry education system’s relevance to job market
• Graduates produced are unemployable, requiring us to spend precious time and resources on
training them even in basic skills… Corporate recruiters
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6. Not just in India…% of employers facing difficulty filling jobs
“While today’s youth are the most educated generation in history, they comprise nearly half of the
world’s current jobless population, due in part to a mismatch between their skills and labour market
conditions that demand problem solving, decision making and teamwork.”
The UN Economic and Social Council
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7. Learning Initiatives
Need Solution
Influencing Building Collaborative
Need Solution Partnerships
Computer literacy Coaching Leader as a Coach
Foundation &
Customer Orientation ongoing skill Strategy Building Strategic
Analytical Skills development training Perspectives
Energizing Building High Perf’ce
Communication
teams Teams
Need Solution
Project Management PMP
Client & People Mgmt Client engagement
Performance mgmt
Domain Knowledge Domain training
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8. Some leading practices @ Infosys
• Internal & External training modules:
Mandatory/ Recommended modules
Learning Capsules
• Collaborative learning
IIMA, Higher Educ Prog & JMLP
HMM & Project Communicare
• Technology platforms
TAL & ILITE
• Tablet PCs
• Touch screen kiosks
• Societal Impact
Project genesis – training college teachers

9. Infosys BPO Operations Career Stream Mandatory Training Grid JL7
JL6
Avg. Training Days
4 Days Per Year
JL5
JL4
Biz Bldg. through
JL3 Operations Operations
Management 5.0
Customer Value
Creation 6.0
Management 4.0
Operations
Training JL2 Milestone 4.0 – Milestone 5.0-
Milestone 6.0
Bldng. Collaborative
Milestone 3.0 – Driving Org. results
Building Teams , Partnerships &
High Impact Comm. & Competency
Behavioral Appraisal Skills Performance
Building Teams, Planning & Based Interview CBI
Training Workshop Engagement Skills
Organizing, Analytical Skills
T200
T100 T100 T300 T300
Disaster Recovery
Risk Training Security Security Awareness d Intellectual Property Intellectual Property
Representative
Awareness
T100 T200 T300 T400 T500
Domain Training Domain Domain Training Domain Training Domain Training Domain Training
Training
Data Analytics Advanced Data
Certified Fundamentals , Improvement, SQP Analytics (BB)
Quality Training Transaction Data Analysis , RCA & , IA, QMS, Config. Business Excellence
Monitoring Improvement Management Concepts
Trg days: Trg days: Trg days: Trg days: Trg days:
3-5 5-8 10 -13 9 -12 8

10. Accolades for Infosys BPO
Best
Learning & Award for Innovation in Learning Golden Peacock HR Excellence Award
Development Aug, 2012
Awards Jun, 2012
Award for: Award for Institution Building
- Outstanding Contribution to the Cause Sep, 2012
of Education
Sep, 2012
NASSCOM Exemplary Talent (NExT)
Practices Award (Nurturers category)
Jul, 2012
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11. Key organisational considerations in Building vs Buying Talent
• Rate of Pace of Change in the external environment
• Need for innovation
• Internal availability of able successors
• The quantity factor – numbers
• Sheer economics – cost vs benefit
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12. “If businesses managed their money as carelessly as they manage their people, most
would be bankrupt”
The Talent Masters, Bill Conaty & Ram Charan
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13. THANK YOU
www.infosys.com
The contents of this document are proprietary and confidential to Infosys Limited and may not be disclosed in
whole or in part at any time, to any third party without the prior written consent of Infosys Limited.
© 2012 Infosys Limited. All rights reserved. Copyright in the whole and any part of this document belongs to
Infosys Limited. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in
whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Limited.

14. Annexure

15. Private sector initiatives
Sector Company Initiative Focus areas
Construction L&T Construction skills training institute Construction vocational training
Textile Vardhman group Vardhman Training & Development Center All functions
Electronic goods Godrej The George Telegraph Training Institute Specialized courses in refrigeration,
industries air-conditioning, washing machine
technology
Automotive Maruti Suzuki Tie-ups with BGS Institute of Science & Manufacturing domain training
India Ltd Mgmt and ABT technical Institute; set up
Technical Training Centre
Retail ITC Professional Courses through NIS Sparta Retail management
Hospitality Grand Hyatt School(s) of Hospitality, Leadership, Relevant domains
Management Studies & General Studies
IT Infosys Global training center in Mysore Domain and Business essentials
Financial services ICICI Bank ICICI Manipal Academy (Manipal Banking & Finance
Education)
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16. Learning & Development
Manpower Employee Manpower cost Revenue Profit/Em
Company Revenue PAT cost strength as % of revenue /Employee ployee
Tata Motors 30119 2458 2236 59000 7.42 0.51 0.04
Maruti Suzuki 6621 298 154 7500 2.33 0.88 0.04
Rio Tinto 60537 6765 6908 76894 11.41 0.79 0.09
Unilever 72488 7211 9898 169000 13.65 0.43 0.04
Infosys 6480 1514 3335 155629 51.47 0.04 0.01
TCS 8967 1894 3410 238583 38.03 0.04 0.01
Figures in Million $
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