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policies turnaround time tactical customer satisfaction measurement flaw strategic management goals diversity attrition organizational strategy organizational behavior irrationality business process failure management. hr mobility coaching analytics micro strategy agile product generalist specialist global specialization minimalism strategy by design science data revenue value added services offerings the phantom paradox core services techniques information super optimality knowledge behavioural psychology behavioural economics naive modelling degree of rationality behavioural finance rational irrational power games energy power play politics power outbreak picasso stealing artists absorptive capacity quote steve jobs generalists specialists multi model thinker accuracy superiority meta-models decision science multi-models normative 20 minute rule research workstreams multitasking practice sicence tough concerns valuation workflow orchestration path journey heuristics guide help 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