Explaining simply, what is the Agency Banking concept, its benefits and its main components, besides, to share an innovative enterprise ecosystem architecture.

1. Agency Banking
By Dr. Hosam AbouElDahab
hosamdahab@Hotmail.com

2. What is Agency Banking?
Agency Banking is an alternative channel for banking
services that are delivered to banked and unbanked
customers through authorized agents, agents will be
compensated by receiving either commission or fee.
Such a business model promotes financial inclusion.
Agency Banking video

3. Why Agency Banking?
• Change the Distribution Strategy.
• More cost efficient.
• Service variety.

4. Agency Banking Pillars
Banks Financial
institutions
Super agents/ Agents
/sub-agents
Customers
Mobile operators
Agent banking service provider
Services

5. 1. Banks/Financial institutions
Banks and financial
institutions are the hosts
that comprise both
consumer and agent
accounts. These are
entities through which
the actual cash flow takes
place.

6. 2. Agent banking service provider
Agent banking service
providers are responsible
for managing various
banking agents. They are
also responsible for
operating service,
marketing, cash handling,
branding, and many
more.

7. 3. Banking Super Agents/ Agents /sub-agents
These are the retailers
that are authorized to
perform various banking
services on behalf of the
banks and financial
institutions. They are
responsible for banking
services

8. 4. Mobile operators
Mobile operators offer
their network to facilitate
mobile transactions, USSD
connectivity, SMS, bill
payments, and many
other processes that take
place over the mobile
phone.

9. 5. Agency Banking Services
Those are all services can
be delivered by the banks
& FIs the customers
through the agency
banking channels.

10. 6. Consumers
Consumers are the ones
who are the end-users of
agency banking. These are
generally those people
who don’t have a bank
account but have access
to mobile phones.

11. One
eKYC
Micro
Loans
Cash-
out
(Withdr
aw)
Digital
On-
Boardin
g
zz
Merchan
t’s
services
Taxes
Prepai
d
Top-
up
Balanc
e
Inquir
y
Cash-in
(deposi
t)
Remittanc
es
Mini
Statem
ent
Utilities
Paymen
ts
Agency Banking Services
Educ.
Paymen
ts
Gov.
Paymen
ts
Voucher
-less
Top-up

12. 4 Winners Model
Better service showroom
and cost efficient
Bank / FI
Service variety and
price competition
Customer
Revenue margin
Agents
Financial Inclusion.
Government

13. Digital
Agency
Banking

14. Digital Agency Banking

15. Global Omni-Channel
Banked/ Unbanked Customers
Open API Open API Open API
Agency Banking Platform
Service
Aggregators

17. Business use cases
In addition to all services mentioned before, below are more services can be offered
through the Agency Banking:
• Collect installments for Schools and universities.
• Mortgage installments collections for Real state companies.
• Sport and social clubs membership renewal.
• Gamaia (as a group of people to get fixed payment based on the size of
members).
• Railway and subway subscriptions.
• Loan disbursement and repayment.
• Term Deposit and Certificate of Deposit (for several banks seeking the best
product for the customer).