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Rich Con Steel: A case on IT Implementation (an HBR case)

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Himadri Singha
Himadri Singha

Rich Con Steel: A case on IT Implementation (an HBR case)

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Rich-Con Steel : A case on Implementing IT Solution Rich Con Steel company was founded in 1857 in Kansas city. It distributes hardware and did no manufacturing or processing beyond cutting sheet metal. Later company expanded its operations by developing deep expertise in steel rolling or bending beams into desired configurations Marty Sawyer , an IT savvy manager who recently took the role of President of company from her father. She felt existing IT infrastructure as outdated and needs to be replaced. Disclaimer: Images are for representation purpose only and they do not represent any person or place in actual
Status Quo of IT infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object]
Marty’s Vision ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marty’s Selection Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marty’s Implementation Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Final Outcome !! Incorrect billing Incorrect Shipping Other management Issues Lost back orders Internal mess Employees sidestepping new System Customer Complaints Incorrect Invoicing
Ideal Approach of Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ideal Approach of Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rescuing Marty from existing quagmire ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Rich Con Steel: A case on IT Implementation (an HBR case)

  • 1. Rich-Con Steel : A case on Implementing IT Solution Rich Con Steel company was founded in 1857 in Kansas city. It distributes hardware and did no manufacturing or processing beyond cutting sheet metal. Later company expanded its operations by developing deep expertise in steel rolling or bending beams into desired configurations Marty Sawyer , an IT savvy manager who recently took the role of President of company from her father. She felt existing IT infrastructure as outdated and needs to be replaced. Disclaimer: Images are for representation purpose only and they do not represent any person or place in actual
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  • 6. Final Outcome !! Incorrect billing Incorrect Shipping Other management Issues Lost back orders Internal mess Employees sidestepping new System Customer Complaints Incorrect Invoicing
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