Healthcare providers are overwhelmed with administrative EHR tasks that take precious time away from patient care and can lead to an unhealthy work-life balance. As a result, providers face burnout and declining productivity, impacting quality and delaying patient care.  That’s why Health Catalyst is excited to introduce its new partnership with Healthfinch. Healthfinch’s solution, Charlie for Refill Management, is the healthcare industry’s most trusted and used prescription renewal solution. Charlie for Refill Management safely and efficiently delegates renewal requests to non-provider staff, reducing the EHR administrative burden so that providers can focus on top-of-license work.  In this webinar, you’ll learn how Charlie for Refill Management provides EHR-embedded insights fueled by evidence-based protocols, allowing staff to quickly approve prescription renewal requests on behalf of providers and proactively close gaps in patient care. Specifically, learn how Charlie for Refill Management helps achieve the following: - Saves time by eliminating time-consuming, manual chart review. - Improves quality by implementing standardized, evidence-based protocols across an organization. - Transforms workflows with a fully integrated solution that provides insights directly in EHR workflows. - Identifies care gaps to provide a better, safer patient experience while also driving additional or missed revenue.

1. Healthfinch by Health Catalyst:
Charlie for Refill Management
Presenters:
• Chris Tyne, COO, healthfinch
• Mark Citrone, SVP of Sales, healthfinch
• Fritz Hofheinz, MD, CMIO, healthfinch
• Eric Just, SVP and General Manager, Application Suite Business

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Health
Catalyst
• What is Healthfinch?
• Demo
• Case Studies
• Implementations
• What’s next?
Agenda
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3. What is Healthfinch?

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Catalyst
Introducing Charlie for Refill Management
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Healthfinch provides decision support for
providers and their staff by summarizing
data from the patient chart, preparing
actions, and identifying gaps in care.

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Catalyst
Some of our customers…
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Catalyst
Prescription Renewal Workflow
Average time from start to finish: 2-3 days
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Patient arrives at
pharmacy for
medication
No refills are valid for
patient
Pharmacy sends
renewal request to
prescribing provider
Approval is returned to
the pharmacy
Request is routed to
provider’s inbox
Provider/staff approves
or denies request
Patient returns to the
pharmacy for their
medication
Review the patient’s chart for:
• Previous renewal information
• Medication dosage
• Last visit
• Required labs and procedures
completed

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Health
Catalyst
Average review time per request: 3-5 minutes
Average number of requests per day: 10
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Patient arrives at
pharmacy
No refills are valid for
patient
Pharmacy sends
renewal request to
prescribing provider
Approval is returned to
the pharmacy
Request is routed to
provider’s inbox
Provider/staff approves
or denies request
Patient returns to the
pharmacy for their
medication
Review the patient’s chart for:
• Previous renewal information
• Medication dosage
• Last visit
• Required labs and procedures
completed

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Health
Catalyst
Save Provider Time – 30+ min/day
• Reduce provider burnout and busywork
• Providers have more time for top of license work
Benefits of Charlie for Refill Management
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Save Clinical Time
• RNs, Pharmacists, & MAs can focus on higher impact issues
• Reduce turnaround time to 24 hours or less
Improve Care Gap Closure
• Increased lab tests & visit volume = increased revenue
• Enhanced quality metrics

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Health
Catalyst
Potential Financial Impact
Annual ROI based on 250 provider system
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Save Provider Time
• 10,000 Hours (5 FTE) Saved
• $1M Incremental Revenue Total Annual
Savings and
Revenue:
$6 Million
Improve Care Gap Closure
• 500,000 Incremental Labs/Visits
• $3.5M Incremental Revenue
Save Clinical Time
• 20,000 Hours (10 FTE) Saved
• $1.5M Cost Savings

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Catalyst
Current EMR Integrations
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11. Demo:
Completing Renewal
Requests

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Catalyst
How Charlie Delivers ROI
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Catalyst
In Protocol Requests

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Off Protocol

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Out of Protocol Requests

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Suggested Orders

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Active Med List Checking/Med Errors
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Duplicate Checking
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19. Return on Investment:
Case Studies

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Key Success Metrics
Goals for a standardized workflow

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Example 1: Increasing Care Gap Closure
Based on a health system with 22 providers going live in October 2019
*assuming $32/lab

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Catalyst
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Example 2: Increasing Care Gap Closure
Based on a health system with 10 clinics going live in February 2020
Pre Charlie Post Charlie
14% increase in average monthly care gaps closed 12,182 13,847
Additional Potential Yearly Revenue: $640,512*
If additional 87 clinics had also gone live…
Additional Potential Yearly Revenue: $1,284,480*
*assuming $32/lab
Using the same time period as above, the remaining 87 clinics had an 8% increase in
care gap closure without using Charlie. Additional revenue calculation is based on
increasing that 8% to the 14% seen with Charlie with the providers who went live.

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Health
Catalyst
Case Study
Pre Charlie Post Charlie
Workflow
# of Renewals/Staff/Day
Provider to Staff Ratio
Time Per Renewal Request
Decentralized
80
7:1
6 minutes
Centralized
250+
30:1
1.5 minutes
Saved 20 RN FTE

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Health
Catalyst
Case Study
Pre Charlie Post Charlie
Workflow
Centralized Staff
Providers Supported
Provider to Staff Ratio
Centralized
2.7
45
15:1
Centralized
2.9
95
33:1
50 more providers supported with only .2 additional FTE

25. Implementation

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Health
Catalyst
Subscription to use Charlie for Refill Management products
• Refills
• Care Gaps
Access Protocol Library
• 3,000+ medication monitoring needs
• 15 curated specialty sets
Dedicated Customer Success
• Clinical and Technical Manager
• Training as needed
• Workflow and protocol consensus
What’s Included?
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Total Timeline:
12-16 weeks

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• Involves stakeholders from
Clinical and IT
• IT commitment varies by EMR,
from 0 to 40 hours
• 12-16 week implementation
Healthfinch Implementation
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28. What’s Next?
Closing the Loop

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Charlie for Visit Planning
Prep patients and staff for routine office visits
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Before the visit
Near the visit
Day of the visit
Charlie looks through patient
records for recommended
pre-visit activities.
Charlie notifies the care
team of any care gaps and
diagnostics to order.
Charlie fully documents the
recommendations and results
in visit progress notes.
IDENTIFY
PREPARE
SUMMARIZE

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Catalyst
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DOS
+
Claims
Sources
Clinical
Sources
Other
Sources
Pilot: Closing the Loop on Quality Care Gaps
Algorithms & Insights

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Catalyst
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Analysts, Data Scientists, and Data Engineers
Analytics Applications: A robust set of applications, built on top of DOS, that generate meaningful insights for improvement
Professional Services
2
The Data Operating System (DOSTM): A healthcare-specific, open, flexible, scalable platform for analytics, application development, and interoperability1
Services Expertise: Analytical, clinical, financial, and operational experts facilitate and accelerate measurable improvement3
Clinical, Financial, and Operational Domain Experts
Strategic Consulting ž Readiness Assessment ž Opportunity Analysis ž Governance ž Outcomes Improvement ž Population Health ž Training
Activity-based
Costing
(CORUSÔ)
Patient Safety
(Patient Safety
MonitorÔ)
Foundational Software Applications Domain-Specific Software Applications Tailored Analytics Accelerators
Care
Management
Benchmarking
(TouchstoneÔ)
Registries
& Measures
Authoring
(Population Builder)
Financial
(Payment Model Analyzer,
Financial Management,
Revenue Cycle, Hierarchical
Condition Categories, etc.)
Operational
(Supply Chain, Patient
Flow, Surgical Services,
Labor Management,
Practice Management, etc.)
Population
Health
Foundations
Clinical
(Sepsis, Readmissions, Heart
Failure, Joint Replacement,
CLABSI, COPD, etc.)
Quality and
Regulatory
Measures
Dashboards
& Reporting
(Leading WiselyÔ)
Terminology
Services
Text
Processing
Real-time
Streaming &
Interoperability
Machine
Learning
Big Data
Closed-Loop
EMR IntegrationData Warehouse Cloud-based
Source
Connectors
Reusable Data
Logic
EMR Embedded
Insights
(Care Gap Closure)
Revenue
Improvement and
Workflow
Optimization
The Future of Charlie

32. Questions?
Thank you for joining us.
Contact our team to learn more.