March2008 Strategies For Adopting Self Service And Automation

Self-Service and Automation Strategies Dan Wilson HDI Motown Chapter President HDI Member Advisory Board Member at Large Client Services Manager, Volkswagen Group of America

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Definitions ,[object Object],[object Object],[object Object]

Different Customer Segments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Self-Service History ,[object Object],[object Object],[object Object]

Self-Service Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Self-Service Benefits/ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Self-Service Real Life Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IT Automation History ,[object Object],[object Object],[object Object],Anyone remember this advancement??

Automation Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Automation Benefits/ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Automation Real Life Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Self-Healing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

April Meeting ,[object Object],[object Object],[object Object],[object Object]

Special Event! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ITEC: Detroit 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object]

ITIL Foundations Classes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HDI Motown Board ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HDI Training If you have anyone attending these, let us know. Support Center Managers training (3 days) also possible if we get 8 students. If interested let us know. Date Location Course Member Non-Member 5/12 - 5/13 TBD Metro-Detroit HDI Support Center Team Lead $1495 $1595 5/14 - 5/15 TBD Metro-Detroit HDI Support Center Analyst $1295 $1395

Upcoming Events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

March2008 Strategies For Adopting Self Service And Automation

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March2008 Strategies For Adopting Self Service And Automation