June2007 Implementing Itil Problem Mgmt

Implementing ITIL Problem Management June 14, 2007

Introduction ,[object Object],Introduction What is ITIL? Problem Management Implementation Questions? 1

What is ITIL? Introduction What is ITIL? Problem Management Implementation Questions? 2

What is ITIL? ,[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation Questions? 3

Problem Management ,[object Object],Introduction What is ITIL? Problem Management - Goal Implementation Questions? 4

Problem Management Introduction What is ITIL? Problem Management - Goal - What is Problem Management? Implementation Questions? 5

Problem Management ,[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions Implementation Questions? 6

Problem Management ,[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives Implementation Questions? 7

Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives - Benefits Implementation Questions? 8

Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives - Benefits - Identifying Problems Implementation Questions? 9

Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives - Benefits - Identifying Problems Implementation Questions? 10

Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management - Goal - What is Problem Management? - Definitions - Objectives - Benefits - Identifying Problems Implementation Questions? 11

Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits Questions? 12

Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? Questions? 13

Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators Questions? 14

Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators - How did Kelly do it? Questions? 15

Implementation Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators - How did Kelly do it? Questions? 16

Implementation ,[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators - How did Kelly do it? Questions? 17

Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction What is ITIL? Problem Management Implementation - Benefits - What do you need? - Key Performance Indicators - How did Kelly do it? Questions? 18

Questions? Introduction What is ITIL? Problem Management Implementation Questions?

June2007 Implementing Itil Problem Mgmt

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June2007 Implementing Itil Problem Mgmt